Acefone vs Phone.com
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Acefone offers more features (84 vs 59) and more integrations (12 vs 5). Starting price: Acefone at $2.99/mo vs Phone.com at $18/mo. Acefone has 79 unique features while Phone.com has 54 unique features, with 5 features in common.
| Acefone | Phone.com | |
|---|---|---|
| Category | Video Conferencing | Video Conferencing |
| Total Features | 84 | 59 |
| AI-Powered Features | 3 | 5 |
| Starting Price | $2.99/mo | $18/mo |
| Pricing Tiers | 21 | 3 |
| Integrations | 12 | 5 |
| Shared Features | 5 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 90% |
Feature Comparison by Category
AI (0 vs 1)
| Feature | Acefone | Phone.com |
|---|---|---|
| AI-Connect |
API & Integration (3 vs 0)
| Feature | Acefone | Phone.com |
|---|---|---|
| API Connect | ||
| REST APIs | ||
| Webhooks |
Accessibility (0 vs 1)
| Feature | Acefone | Phone.com |
|---|---|---|
| Mobile & Web Apps |
Account Management (0 vs 2)
| Feature | Acefone | Phone.com |
|---|---|---|
| Address Book | ||
| My.Phone.Com |
Administration (1 vs 0)
| Feature | Acefone | Phone.com |
|---|---|---|
| Auto Provisioning |
Analytics (7 vs 0)
| Feature | Acefone | Phone.com |
|---|---|---|
| Agent Performance Reports | ||
| Analytics and Reporting | ||
| CDR Reports | ||
| Custom Reports | ||
| Department Performance Reports | ||
| Post Call Survey | ||
| Scheduled Email Reports |
Branding (0 vs 1)
| Feature | Acefone | Phone.com |
|---|---|---|
| Custom Phone Number |
Call Management (7 vs 16)
| Feature | Acefone | Phone.com |
|---|---|---|
| Call Barging | ||
| Call Blocking | ||
| Call Flip | ||
| Call Forwarding | ||
| Call Handling Rules | ||
| Call Queue | ||
| Call Recording | ||
| Call Routing | ||
| Call Screening | ||
| Call Transfer | ||
| Call Waiting | ||
| Call Whisper | ||
| Caller ID | ||
| Dial-by-Name Directory | ||
| Do Not Disturb |
Call Routing (2 vs 0)
| Feature | Acefone | Phone.com |
|---|---|---|
| Ring Groups | ||
| Time-Based Call Routing |
Communication (0 vs 9)
| Feature | Acefone | Phone.com |
|---|---|---|
| Audio Conferencing | ||
| Business SMS | ||
| Conference Calling | ||
| Fax Reception | ||
| Fax-from-Phone | ||
| International Calling | ||
| Video Conferencing | ||
| Voicemail | ||
| Voicemail to Email |
Compliance (2 vs 2)
| Feature | Acefone | Phone.com |
|---|---|---|
| DND Management | ||
| HIPAA Compliance | ||
| ISO 27001 Certified | ||
| SOC 2 Compliance |
Conferencing (1 vs 0)
| Feature | Acefone | Phone.com |
|---|---|---|
| Unlimited Audio Conferencing |
Contact Center (13 vs 0)
| Feature | Acefone | Phone.com |
|---|---|---|
| Agent Dispositions | ||
| Agent Scripts | ||
| Automated Dialers | ||
| Break Management | ||
| Bulk Upload | ||
| Call Disposition | ||
| Callback Scheduling | ||
| Contact Center Studio | ||
| Dial Ratio Management | ||
| Lead List Management | ||
| Skill-Based Routing | ||
| Smart Call Routing | ||
| Sticky Agent |
Contact Management (2 vs 0)
| Feature | Acefone | Phone.com |
|---|---|---|
| Blacklist Management | ||
| Contact Management |
Core (0 vs 2)
| Feature | Acefone | Phone.com |
|---|---|---|
| Business Phone Number | ||
| Call, Text, Video, and Voicemail |
Core Communication (1 vs 0)
| Feature | Acefone | Phone.com |
|---|---|---|
| Interactions Hub |
Customization (0 vs 3)
| Feature | Acefone | Phone.com |
|---|---|---|
| Greetings | ||
| Hold Music | ||
| Text-to-Greeting |
Desktop (1 vs 0)
| Feature | Acefone | Phone.com |
|---|---|---|
| Desktop Applications |
Guarantee (0 vs 1)
| Feature | Acefone | Phone.com |
|---|---|---|
| 30-Day Money-Back Guarantee |
Hardware (1 vs 2)
| Feature | Acefone | Phone.com |
|---|---|---|
| Analog Phone Support | ||
| IP Desk Phone Compatibility | ||
| IP Phone Connection |
IVR (3 vs 0)
| Feature | Acefone | Phone.com |
|---|---|---|
| Call Announcement | ||
| IVR System | ||
| Multi-level Auto-attendant |
Infrastructure (1 vs 0)
| Feature | Acefone | Phone.com |
|---|---|---|
| Multi-tenant Capability |
Integration (1 vs 2)
| Feature | Acefone | Phone.com |
|---|---|---|
| Application Integration | ||
| Click-to-Call | ||
| Pre-built Integrations |
Marketing (4 vs 0)
| Feature | Acefone | Phone.com |
|---|---|---|
| Campaign Management | ||
| Campaigns | ||
| Email Campaigns | ||
| SMS Campaigns |
Messaging (6 vs 0)
| Feature | Acefone | Phone.com |
|---|---|---|
| Media File Sharing | ||
| Messaging Logs | ||
| Rich Message Templates | ||
| SMS Capability | ||
| Unified Inbox | ||
| WhatsApp Integration |
Mobile (2 vs 0)
| Feature | Acefone | Phone.com |
|---|---|---|
| Mobile Apps | ||
| Mobile Twinning |
Mobility (0 vs 1)
| Feature | Acefone | Phone.com |
|---|---|---|
| ProSIM |
Monitoring (1 vs 0)
| Feature | Acefone | Phone.com |
|---|---|---|
| Real-time Call Monitoring |
Notifications (0 vs 1)
| Feature | Acefone | Phone.com |
|---|---|---|
| Call Notifications |
Onboarding (1 vs 0)
| Feature | Acefone | Phone.com |
|---|---|---|
| Personalized Setup |
Phone Numbers (4 vs 5)
| Feature | Acefone | Phone.com |
|---|---|---|
| Global Numbers | ||
| International Phone Numbers | ||
| Local Numbers | ||
| Local Phone Numbers | ||
| Number Porting | ||
| Toll Free Numbers | ||
| Toll-Free Numbers | ||
| Vanity Numbers |
Premium Services (0 vs 1)
| Feature | Acefone | Phone.com |
|---|---|---|
| Live Answer-Connect |
Productivity (0 vs 2)
| Feature | Acefone | Phone.com |
|---|---|---|
| Video Meeting Transcription | ||
| Voicemail Transcription |
Quality (0 vs 1)
| Feature | Acefone | Phone.com |
|---|---|---|
| HD Voice |
Recording (1 vs 0)
| Feature | Acefone | Phone.com |
|---|---|---|
| Call Recording |
Reliability (1 vs 0)
| Feature | Acefone | Phone.com |
|---|---|---|
| 99.5% Uptime Guarantee |
Reporting (0 vs 2)
| Feature | Acefone | Phone.com |
|---|---|---|
| Call Analytics | ||
| Call Logs |
Safety (0 vs 1)
| Feature | Acefone | Phone.com |
|---|---|---|
| E911 Service |
Security (8 vs 0)
| Feature | Acefone | Phone.com |
|---|---|---|
| IP Whitelisting | ||
| RBAC | ||
| Roles and Permissions | ||
| SSO Integration | ||
| Secure Call Recording | ||
| Sensitive Information Masking | ||
| Two-Factor Authentication | ||
| VAPT Assessed |
Setup (0 vs 1)
| Feature | Acefone | Phone.com |
|---|---|---|
| Number Porting |
Storage (1 vs 0)
| Feature | Acefone | Phone.com |
|---|---|---|
| Bring Your Own Storage |
Support (3 vs 2)
| Feature | Acefone | Phone.com |
|---|---|---|
| 24/7 Support | ||
| 24x7x365 Support | ||
| 3 min SLA Response | ||
| Dedicated Account Manager | ||
| Expert Support |
Video (2 vs 0)
| Feature | Acefone | Phone.com |
|---|---|---|
| Video Calling | ||
| Video Meetings |
Voice (2 vs 0)
| Feature | Acefone | Phone.com |
|---|---|---|
| Inbound Voice Calls | ||
| Outbound Voice Calls |
Voice Quality (1 vs 0)
| Feature | Acefone | Phone.com |
|---|---|---|
| HD Voice Calling |
Voicemail (1 vs 0)
| Feature | Acefone | Phone.com |
|---|---|---|
| Voicemail to Email |
Unique Features
Only in Acefone (79)
Auto Provisioning
Agent Performance Reports
Analytics and Reporting
CDR Reports
Custom Reports
Department Performance Reports
Post Call Survey
Scheduled Email Reports
API Connect
REST APIs
Webhooks
Call Barging
Call Flip
Call Queue
Call Whisper
External Transfer
Quick Transfer
Ring Groups
Time-Based Call Routing
DND Management
+ 59 more unique features
Only in Phone.com (54)
Mobile & Web Apps
Address Book
My.Phone.Com
AI-Connect
Custom Phone Number
Call Blocking
Call Forwarding
Call Handling Rules
Call Routing
Call Screening
Call Waiting
Caller ID
Dial-by-Name Directory
Do Not Disturb
Follow Me
Menus
Queues
Schedules
Voice Tagging
Audio Conferencing
+ 34 more unique features
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