Acefone vs Microsoft Teams Phone
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Acefone offers more features (84 vs 36) and fewer integrations (12 vs 13). Starting price: Acefone at $2.99/mo vs Microsoft Teams Phone at Contact Sales. Acefone has 83 unique features while Microsoft Teams Phone has 35 unique features, with 1 features in common.
| Acefone | Microsoft Teams Phone | |
|---|---|---|
| Category | Video Conferencing | Video Conferencing |
| Total Features | 84 | 36 |
| AI-Powered Features | 3 | 7 |
| Starting Price | $2.99/mo | Contact Sales |
| Pricing Tiers | 21 | 5 |
| Integrations | 12 | 13 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 85% |
Feature Comparison by Category
AI (0 vs 2)
| Feature | Acefone | Microsoft Teams Phone |
|---|---|---|
| AI Personal Assistant | ||
| AI-Generated Summaries and Insights |
API & Integration (3 vs 0)
| Feature | Acefone | Microsoft Teams Phone |
|---|---|---|
| API Connect | ||
| REST APIs | ||
| Webhooks |
Accessibility (0 vs 2)
| Feature | Acefone | Microsoft Teams Phone |
|---|---|---|
| Accessible Calling | ||
| Call Captions and Transcripts |
Administration (1 vs 1)
| Feature | Acefone | Microsoft Teams Phone |
|---|---|---|
| Auto Provisioning | ||
| One Admin Console |
Analytics (7 vs 1)
| Feature | Acefone | Microsoft Teams Phone |
|---|---|---|
| Agent Performance Reports | ||
| Analytics and Reporting | ||
| CDR Reports | ||
| Call Quality Dashboard | ||
| Custom Reports | ||
| Department Performance Reports | ||
| Post Call Survey | ||
| Scheduled Email Reports |
Audio Quality (0 vs 2)
| Feature | Acefone | Microsoft Teams Phone |
|---|---|---|
| Clear Audio Quality | ||
| Voice Isolation and Speech Enhancement |
Call Management (7 vs 4)
| Feature | Acefone | Microsoft Teams Phone |
|---|---|---|
| Call Barging | ||
| Call Flip | ||
| Call Forwarding and Simultaneous Ring | ||
| Call Queue | ||
| Call Queues and Auto Attendants | ||
| Call Transfer | ||
| Call Whisper | ||
| External Transfer | ||
| Queues App for Teams | ||
| Quick Transfer | ||
| Shared Calling |
Call Routing (2 vs 0)
| Feature | Acefone | Microsoft Teams Phone |
|---|---|---|
| Ring Groups | ||
| Time-Based Call Routing |
Calling (0 vs 4)
| Feature | Acefone | Microsoft Teams Phone |
|---|---|---|
| Collaborative Calling | ||
| Seamless Calling | ||
| Video Calling | ||
| VoIP and PSTN Calls |
Compliance (2 vs 3)
| Feature | Acefone | Microsoft Teams Phone |
|---|---|---|
| Audit Logs | ||
| Compliance Recording Solutions | ||
| DND Management | ||
| ISO 27001 Certified | ||
| eDiscovery |
Conferencing (1 vs 0)
| Feature | Acefone | Microsoft Teams Phone |
|---|---|---|
| Unlimited Audio Conferencing |
Contact Center (13 vs 0)
| Feature | Acefone | Microsoft Teams Phone |
|---|---|---|
| Agent Dispositions | ||
| Agent Scripts | ||
| Automated Dialers | ||
| Break Management | ||
| Bulk Upload | ||
| Call Disposition | ||
| Callback Scheduling | ||
| Contact Center Studio | ||
| Dial Ratio Management | ||
| Lead List Management | ||
| Skill-Based Routing | ||
| Smart Call Routing | ||
| Sticky Agent |
Contact Management (2 vs 0)
| Feature | Acefone | Microsoft Teams Phone |
|---|---|---|
| Blacklist Management | ||
| Contact Management |
Core Communication (1 vs 0)
| Feature | Acefone | Microsoft Teams Phone |
|---|---|---|
| Interactions Hub |
Customer Management (0 vs 1)
| Feature | Acefone | Microsoft Teams Phone |
|---|---|---|
| Customer Engagement Tools |
Desktop (1 vs 0)
| Feature | Acefone | Microsoft Teams Phone |
|---|---|---|
| Desktop Applications |
Device Support (0 vs 3)
| Feature | Acefone | Microsoft Teams Phone |
|---|---|---|
| Consistent Cross-Device Experiences | ||
| Device Transfer | ||
| Teams-Certified Devices |
Hardware (1 vs 0)
| Feature | Acefone | Microsoft Teams Phone |
|---|---|---|
| IP Desk Phone Compatibility |
IVR (3 vs 0)
| Feature | Acefone | Microsoft Teams Phone |
|---|---|---|
| Call Announcement | ||
| IVR System | ||
| Multi-level Auto-attendant |
Infrastructure (1 vs 0)
| Feature | Acefone | Microsoft Teams Phone |
|---|---|---|
| Multi-tenant Capability |
Integration (1 vs 1)
| Feature | Acefone | Microsoft Teams Phone |
|---|---|---|
| Contact Center Integration | ||
| Pre-built Integrations |
Marketing (4 vs 0)
| Feature | Acefone | Microsoft Teams Phone |
|---|---|---|
| Campaign Management | ||
| Campaigns | ||
| Email Campaigns | ||
| SMS Campaigns |
Messaging (6 vs 0)
| Feature | Acefone | Microsoft Teams Phone |
|---|---|---|
| Media File Sharing | ||
| Messaging Logs | ||
| Rich Message Templates | ||
| SMS Capability | ||
| Unified Inbox | ||
| WhatsApp Integration |
Mobile (2 vs 1)
| Feature | Acefone | Microsoft Teams Phone |
|---|---|---|
| Mobile Apps | ||
| Mobile Twinning | ||
| Teams Phone Mobile |
Monitoring (1 vs 0)
| Feature | Acefone | Microsoft Teams Phone |
|---|---|---|
| Real-time Call Monitoring |
Network Management (0 vs 1)
| Feature | Acefone | Microsoft Teams Phone |
|---|---|---|
| Automatic Bandwidth Controls |
Onboarding (1 vs 0)
| Feature | Acefone | Microsoft Teams Phone |
|---|---|---|
| Personalized Setup |
PSTN Connectivity (0 vs 3)
| Feature | Acefone | Microsoft Teams Phone |
|---|---|---|
| Direct Routing | ||
| Microsoft Teams Calling Plans | ||
| Operator Connect |
Phone Numbers (4 vs 0)
| Feature | Acefone | Microsoft Teams Phone |
|---|---|---|
| Local Numbers | ||
| Number Porting | ||
| Toll Free Numbers | ||
| Vanity Numbers |
Recording (1 vs 0)
| Feature | Acefone | Microsoft Teams Phone |
|---|---|---|
| Call Recording |
Reliability (1 vs 3)
| Feature | Acefone | Microsoft Teams Phone |
|---|---|---|
| 99.5% Uptime Guarantee | ||
| 99.999% Uptime Guarantee | ||
| Proactive Network Monitoring | ||
| Survivable Branch Appliance |
Safety (0 vs 1)
| Feature | Acefone | Microsoft Teams Phone |
|---|---|---|
| Emergency Calling |
Security (8 vs 2)
| Feature | Acefone | Microsoft Teams Phone |
|---|---|---|
| End-to-End Encryption | ||
| IP Whitelisting | ||
| RBAC | ||
| Retention Policies | ||
| Roles and Permissions | ||
| SSO Integration | ||
| Secure Call Recording | ||
| Sensitive Information Masking | ||
| Two-Factor Authentication | ||
| VAPT Assessed |
Storage (1 vs 0)
| Feature | Acefone | Microsoft Teams Phone |
|---|---|---|
| Bring Your Own Storage |
Support (3 vs 0)
| Feature | Acefone | Microsoft Teams Phone |
|---|---|---|
| 24x7x365 Support | ||
| 3 min SLA Response | ||
| Dedicated Account Manager |
Video (2 vs 0)
| Feature | Acefone | Microsoft Teams Phone |
|---|---|---|
| Video Calling | ||
| Video Meetings |
Voice (2 vs 0)
| Feature | Acefone | Microsoft Teams Phone |
|---|---|---|
| Inbound Voice Calls | ||
| Outbound Voice Calls |
Voice Quality (1 vs 0)
| Feature | Acefone | Microsoft Teams Phone |
|---|---|---|
| HD Voice Calling |
Voicemail (1 vs 0)
| Feature | Acefone | Microsoft Teams Phone |
|---|---|---|
| Voicemail to Email |
Workplace (0 vs 1)
| Feature | Acefone | Microsoft Teams Phone |
|---|---|---|
| Flexible Workspaces |
Unique Features
Only in Acefone (83)
Auto Provisioning
Agent Performance Reports
Analytics and Reporting
CDR Reports
Custom Reports
Department Performance Reports
Post Call Survey
Scheduled Email Reports
API Connect
REST APIs
Webhooks
Call Barging
Call Flip
Call Queue
Call Transfer
Call Whisper
External Transfer
Quick Transfer
Ring Groups
Time-Based Call Routing
+ 63 more unique features
Only in Microsoft Teams Phone (35)
Accessible Calling
Call Captions and Transcripts
One Admin Console
AI Personal Assistant
AI-Generated Summaries and Insights
Call Quality Dashboard
Clear Audio Quality
Voice Isolation and Speech Enhancement
Call Forwarding and Simultaneous Ring
Call Queues and Auto Attendants
Queues App for Teams
Shared Calling
Collaborative Calling
Seamless Calling
VoIP and PSTN Calls
Audit Logs
Compliance Recording Solutions
eDiscovery
Customer Engagement Tools
Consistent Cross-Device Experiences
+ 15 more unique features
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