tawk.to
tawk.toBuild Difficulty: 5/5
Build a working replacement in a weekend with AI tools
100% FREE live chat software for your website!
How to Replace tawk.toOverview
Features
52 features across 29 categories
AI(2)
AI can now answer chats automatically for users
Automatic translation of messages (Beta)
Analytics & Monitoring(6)
Track visitor location using Geo IP
Monitor customer activity in real time and see which pages visitors are on
Track customer engagement metrics
Track customer sentiment during conversations
View visitor page activity, knowledge base searches, and visit frequency
View detailed visitor information and context
Automation(2)
Set up automated triggers for chat actions
Schedule chats and messages for specific times
CRM(1)
Customer relationship management functionality integrated with chat
Commerce(2)
Unlock frictionless commerce channel through messaging
Accept payments directly in chat (Beta)
Communication(3)
Share files between agents and visitors
Send messages to groups of visitors or team members
Optional video and voice calling capabilities
Communication Management(1)
Complete conversation history and tracking of which team member responded last
Content & Knowledge(1)
Free customizable knowledge base for sharing team knowledge and customer self-service
Core Communication(3)
Dedicated chat pages for customer interactions
Answer questions and manage messaging from dashboard
Real-time chat widget for website visitors to initiate conversations
Customization(1)
Remove or replace tawk.to branding with custom brand
Data Management(1)
Unlimited conversation history storage
Developer Tools(1)
JavaScript API for custom integrations and functionality
Engagement(1)
Proactively initiate a chat with website visitors and app users
Integrations(1)
Integrations with 100+ third-party applications
Localization(2)
Interface available in 27 languages
Support for 45+ languages for global customer communication
Mobile(1)
Native mobile applications for iOS and Android
Moderation(2)
Ability to ban or unban specific visitors
Filter messages based on criteria
Notifications(3)
Real-time alerts for agents on new messages and activity
Desktop notifications for incoming chats
Email notifications for chat activity
Organization(2)
Tag conversations for organization and tracking
Organize agents and chats by department
Performance(1)
Dashboard optimized for high volume chat handling
Productivity(1)
Pre-written responses for quick replies to common questions
Reporting(1)
Comprehensive reporting on chat activity and team performance
Security(1)
SHA-256 Secure Socket Layer and encrypted servers for data security
Security & Control(1)
Restrict chat widget to specific domains
Support Management(1)
Built-in ticketing system for managing support requests
Support Tools(1)
Share screens during support conversations
Team Management(4)
Ability to set aliases for agents
Internal messaging between agents
Tag and assign conversations to team members to ensure right person responds
No limit on number of agents that can be added
UI Customization(3)
Customizable attention-grabbing bubble for chat widget
Create custom tabs in the chat interface
Fully customizable chat widgets to match brand
User Experience(2)
Access to 1880+ emoji in visitor widget and agent dashboard
Preview messages before they are fully sent
Pricing
Free
Popular- ✓All features included
- ✓Unlimited agents
- ✓Unlimited chat volume
- ✓Unlimited sites
- ✓No feature limits
- ✓No concurrent chat limits
Remove Branding
- ✓Remove 'Powered by tawk.to' branding
- ✓Custom branding in widget and emails
Hired Agents
- ✓Professionally trained chat agents
- ✓Native speaking agents
- ✓For businesses that don't want to answer chats themselves
Cost Calculator
Keep Paying tawk.to
Build It Yourself
Total Cost Comparison
DIY hosting estimate based on Vercel + Supabase free/pro tiers (~$20/mo). Build time estimated from 52 features at very easy complexity.
Build vs Buy
Should you build a tawk.to alternative or buy the subscription? Estimate based on 52 features.
Buy tawk.to
Better ValueBuild Your Own
Buying tawk.to saves ~$55,080 over 3 years vs building.
Estimates based on 52 features and a BuildScore of 5/5. Actual costs vary.
Integrations
1 known integrations