CloudTalk vs tawk.to
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
CloudTalk offers more features (69 vs 52) and more integrations (20 vs 1). Starting price: CloudTalk at $27/mo vs tawk.to at $1/mo. CloudTalk has 69 unique features while tawk.to has 52 unique features, with 0 features in common.
| CloudTalk | tawk.to | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 69 | 52 |
| AI-Powered Features | 9 | 2 |
| Starting Price | $27/mo | $1/mo |
| Pricing Tiers | 4 | 3 |
| Integrations | 20 | 1 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 100% | 80% |
Feature Comparison by Category
AI (9 vs 2)
| Feature | CloudTalk | tawk.to |
|---|---|---|
| AI Agent | ||
| AI Call Scoring | ||
| AI Conversation Intelligence | ||
| AI Smart Notes | ||
| AI Trending Topics | ||
| AI Voice Agents | ||
| Automated Translation | ||
| Automatic Summaries & Tags | ||
| Call Transcription | ||
| Sentiment Analysis | ||
| Topics Extraction |
Administration (1 vs 0)
| Feature | CloudTalk | tawk.to |
|---|---|---|
| User Management |
Alerts (1 vs 0)
| Feature | CloudTalk | tawk.to |
|---|---|---|
| Notifications |
Analytics (6 vs 0)
| Feature | CloudTalk | tawk.to |
|---|---|---|
| Analytics | ||
| Missed Calls | ||
| Real-Time Dashboard | ||
| Talk/Listen Ratio | ||
| Transcript Search | ||
| Wallboard |
Analytics & Monitoring (0 vs 6)
| Feature | CloudTalk | tawk.to |
|---|---|---|
| Geo IP Tracking | ||
| Real-Time Monitoring | ||
| Track Engagement | ||
| Track Sentiment | ||
| Visitor Activity Tracking | ||
| Visitor Information |
Automation (2 vs 2)
| Feature | CloudTalk | tawk.to |
|---|---|---|
| Automated Triggers | ||
| Scheduler | ||
| Workflow Automation | ||
| Workflow Designer |
CRM (0 vs 1)
| Feature | CloudTalk | tawk.to |
|---|---|---|
| CRM |
Call Handling (16 vs 0)
| Feature | CloudTalk | tawk.to |
|---|---|---|
| 3 Way Calling | ||
| Auto-Answer | ||
| Business Hours | ||
| Call Flow Designer | ||
| Call Queuing | ||
| Call Transfers | ||
| Callback | ||
| Caller-Based Routing | ||
| Extensions | ||
| Interactive Voice Response (IVR) | ||
| Preferred Agent | ||
| Ring Groups | ||
| Skill-Based Routing | ||
| Smart Routing | ||
| VIP Queues |
Calling (7 vs 0)
| Feature | CloudTalk | tawk.to |
|---|---|---|
| Automatic Outbound Number | ||
| Branded Caller ID | ||
| International Numbers | ||
| Number Porting | ||
| Toll-Free Numbers | ||
| Unlimited Concurrent Calls | ||
| Virtual Caller ID |
Coaching (2 vs 0)
| Feature | CloudTalk | tawk.to |
|---|---|---|
| Call Monitoring | ||
| Live Coaching Tools |
Commerce (0 vs 2)
| Feature | CloudTalk | tawk.to |
|---|---|---|
| Conversational Commerce | ||
| In-Chat Payments |
Communication (0 vs 3)
| Feature | CloudTalk | tawk.to |
|---|---|---|
| File Transfer | ||
| Group Messaging | ||
| Video + Voice Add-on |
Communication Management (0 vs 1)
| Feature | CloudTalk | tawk.to |
|---|---|---|
| Conversation History |
Content & Knowledge (0 vs 1)
| Feature | CloudTalk | tawk.to |
|---|---|---|
| Knowledge Base |
Core Communication (0 vs 3)
| Feature | CloudTalk | tawk.to |
|---|---|---|
| Chat Pages | ||
| Dashboard | ||
| Live Chat |
Customization (0 vs 1)
| Feature | CloudTalk | tawk.to |
|---|---|---|
| Remove Branding |
Data Management (4 vs 1)
| Feature | CloudTalk | tawk.to |
|---|---|---|
| Call Notes | ||
| Call Tagging | ||
| Contact Tags | ||
| Customer Details | ||
| Unlimited Chat History |
Developer Tools (0 vs 1)
| Feature | CloudTalk | tawk.to |
|---|---|---|
| JavaScript API |
Engagement (0 vs 1)
| Feature | CloudTalk | tawk.to |
|---|---|---|
| Proactive Chat Initiation |
Integration (1 vs 0)
| Feature | CloudTalk | tawk.to |
|---|---|---|
| API Access |
Integrations (0 vs 1)
| Feature | CloudTalk | tawk.to |
|---|---|---|
| 100+ Integrations |
Localization (0 vs 2)
| Feature | CloudTalk | tawk.to |
|---|---|---|
| 27 Languages Display | ||
| 45+ Languages Support |
Messaging (5 vs 0)
| Feature | CloudTalk | tawk.to |
|---|---|---|
| Fax | ||
| International SMS/MMS | ||
| Personalized Messages | ||
| Text Messages (SMS) | ||
Mobile (0 vs 1)
| Feature | CloudTalk | tawk.to |
|---|---|---|
| Native Mobile Apps |
Moderation (0 vs 2)
| Feature | CloudTalk | tawk.to |
|---|---|---|
| Ban/Unban Visitors | ||
| Message Filtering |
Notifications (0 vs 3)
| Feature | CloudTalk | tawk.to |
|---|---|---|
| Agent Alerts | ||
| Desktop Notifications | ||
| Email Notifications |
Organization (0 vs 2)
| Feature | CloudTalk | tawk.to |
|---|---|---|
| Conversation Tags | ||
| Departments |
Outbound Calling (6 vs 0)
| Feature | CloudTalk | tawk.to |
|---|---|---|
| Campaigns | ||
| Click-to-Call | ||
| Parallel Dialer | ||
| Power Dialer | ||
| Smart Dialer | ||
| Voicemail Drop |
Performance (0 vs 1)
| Feature | CloudTalk | tawk.to |
|---|---|---|
| High Load Dashboard |
Productivity (0 vs 1)
| Feature | CloudTalk | tawk.to |
|---|---|---|
| Canned Shortcuts |
Recording (1 vs 0)
| Feature | CloudTalk | tawk.to |
|---|---|---|
| Call Recording |
Reporting (3 vs 1)
| Feature | CloudTalk | tawk.to |
|---|---|---|
| Agent Reporting | ||
| Detailed Reporting | ||
| Group Reporting | ||
| Post-Call Reporting |
Security (4 vs 1)
| Feature | CloudTalk | tawk.to |
|---|---|---|
| Anti-Spam Number Protection | ||
| STIR/SHAKEN | ||
| Secure Encryption | ||
| Single Sign-On (SSO) | ||
| Spam Protection |
Security & Control (0 vs 1)
| Feature | CloudTalk | tawk.to |
|---|---|---|
| Domain Restriction |
Support Management (0 vs 1)
| Feature | CloudTalk | tawk.to |
|---|---|---|
| Ticketing System |
Support Tools (0 vs 1)
| Feature | CloudTalk | tawk.to |
|---|---|---|
| Screen Sharing |
Team Management (1 vs 4)
| Feature | CloudTalk | tawk.to |
|---|---|---|
| Agent Aliases | ||
| Agent Status | ||
| Agent-to-Agent Messaging | ||
| Tag & Assign Conversations | ||
| Unlimited Agents |
UI Customization (0 vs 3)
| Feature | CloudTalk | tawk.to |
|---|---|---|
| Attention Bubble | ||
| Custom Tabs | ||
| Customizable Widgets |
User Experience (0 vs 2)
| Feature | CloudTalk | tawk.to |
|---|---|---|
| 1880+ Emoji Support | ||
| Message Sneak-Peek |
Unique Features
Only in CloudTalk (69)
User Management
AI Call Scoring
AI Conversation Intelligence
AI Smart Notes
AI Trending Topics
AI Voice Agents
Automatic Summaries & Tags
Call Transcription
Sentiment Analysis
Topics Extraction
Notifications
Analytics
Missed Calls
Real-Time Dashboard
Talk/Listen Ratio
Transcript Search
Wallboard
Workflow Automation
Workflow Designer
3 Way Calling
+ 49 more unique features
Only in tawk.to (52)
AI Agent
Automated Translation
Geo IP Tracking
Real-Time Monitoring
Track Engagement
Track Sentiment
Visitor Activity Tracking
Visitor Information
Automated Triggers
Scheduler
Conversational Commerce
In-Chat Payments
File Transfer
Group Messaging
Video + Voice Add-on
Conversation History
Knowledge Base
Chat Pages
Dashboard
Live Chat
+ 32 more unique features
Want to build your own alternative to CloudTalk or tawk.to?
Analyze it with Reap