Tidio

Advanced AI Copilot for response suggestions

Turn basic answers into professional-looking ones with GPT-4 technology

Lyro AI scans incoming emails and solves common problems automatically

Free Chrome extension that provides AI-powered response suggestions inside existing help desk tools using GPT-4 technology

Automatically scrape FAQs from your website

Upload FAQ documents to feed Lyro AI

Guaranteed 50% Lyro AI resolution rate with pay-per-resolution billing

Seamless handoff from AI to human agents with customizable communication style

Import articles from Zendesk to Lyro knowledge base

Update Lyro AI knowledge base so it adapts responses based on new data instantly

Lyro responds based on knowledge base content

AI agent that solves up to 67% of customer problems automatically by understanding context and providing personalized responses based on verified data sources

Lyro AI deployment as a fully managed service

See how Lyro responds to customer questions based on shared data and update knowledge base accordingly

Lyro AI can handle tasks like order updates or lead qualification and integrate with external systems to take real-time action

Update Lyro AI information using multiple sources in different formats such as links, PDF files, and manual entries

Lyro AI Agent redirects customers asking for information outside its knowledge to the support department

Automatically scrape website content for Lyro knowledge base

Advanced analytics with user permissions and detailed insights

Advanced AI insights and CSAT tracking

Automatically send satisfaction surveys after conversations

Basic analytics dashboard for tracking conversations and support metrics

See how each communication channel performs

Track crucial support KPIs including number of conversations, missed conversations, first response time, and time to close

Custom analytics dashboards and reports

Collect feedback and assess the quality of customer service with CSAT surveys

Generate charts to analyze and compare data across different time periods

Assess the performance of automation Flows

Get advice on how to improve specific metrics

See how many leads you collected with Tidio

See all website visitors and pages they're browsing in real-time

Get a list of questions Lyro AI didn't answer so you can update its knowledge base

Evaluate team performance and filter data by operator

Collect customer feedback after chat ends

Determine the contribution Tidio made to your sales value

Uncover insights on CSAT using customer ratings

See how team tackles various subjects and track specific topics for insights

Automatically solve tickets when they're done

Automatically resolve conversations based on predefined rules

Automatically route tickets to the right department

Automatically direct new chats to available operators to speed up response time

Set automatic replies for when team is unavailable

Send pre-designed conversation Flows when no agents are available

Pre-built templates for FAQ-focused Flows

No-code automation paths that trigger at crucial moments in the customer journey to boost lead generation and sales

Create Flows and use them to save time during client conversations

Activate different automation paths for mobile users

Automatic replies when team is offline

Allow users to choose the department they want to contact via conversation Flows

Pre-built templates for sales-focused Flows

Automatically perform specific actions when visitor reaches certain page scroll depth

Automate repetitive support actions like closing tickets without customer response

Automate ticket workflows and management

Intuitive drag-and-drop Flows builder for creating custom automations without coding

Drag-and-drop builder for creating Flows visually

Send customers to a dedicated chat window instead of talking through the widget

Native integration with multiple email providers

Centralized email management from Tidio dashboard

Connect multiple email inboxes to Tidio for centralized email management

Send supported files including jpg, jpeg, png, txt, rtf, xlsx, docx, pdf, gif, and videos

Support for larger file attachments

Lightweight live chat widget offering a clear route for customer questions and providing immediate answers

Preview what users write before they send and prepare your answer faster

Enable live video calling with customers

Native integration with Facebook Messenger

Use Live Chat and Flows to communicate with clients on Messenger

Lyro AI Agent answers customers across live chat, WhatsApp, Instagram, and Messenger

Inform customers when unavailable and collect email addresses for later contact

See if the visitor read your messages

Send pre-configured, translatable messages asking customers for human support

Native integration with WhatsApp messaging

Offer instant 24/7 support on WhatsApp with conversation Flows

Set custom colors and profile pictures for widget

Set different visibility options per device and site

Change Lyro AI Agent's name to suit your brand and messaging

Remove Tidio branding and customize with your own

Turn widget on or off based on working hours

Hide the Tidio logo from live chat widget

Script templates help adjust widget configuration

Customize the message users see when opening chat

Position Tidio widget on right or left side of screen

Plug-and-play Flows scenarios to help engage users and increase sales

Convince cart abandoners to complete purchases by sending automated discounts

Allow clients to check available order zones via Flows

Send customers custom coupon codes without leaving the chat

Lyro can recommend products from your catalog

Native integration with Shopify for order management

Check what clients ordered in the past for personalized advice

Cancel orders, change shipping addresses, and offer refunds from chat window

Lyro connects to store inventory and pulls product catalog in real-time to provide accurate recommendations

Suggest specific products directly from the chat window

See what clients have in their carts in real time for tailored advice

Support for 100MB file uploads to Lyro

Allow developers to connect to Tidio via API

Integrations with 120+ third-party apps and tools

Connect Lyro to external systems and data sources

Mobile SDK for custom mobile integrations

Access to OpenAPI for custom integrations

Save transcripts for records or send them to clients via email

Track Lyro AI conversations in real-time and jump in to take over conversations whenever needed

Custom conversation and quota limits

Split operators into multiple departments

Organize teams into departments

Manage multiple projects from one account

Set working hours and let visitors know when they can find you online

Mark unimportant messages as spam to keep inbox clutter-free

Oversee your team's tickets to assess work and ensure consistency

Block users from accessing the widget based on their IP address

Enterprise compliance features and certifications

Single Sign-On for enterprise security

Super admin access level for account management

Limit operator access to selected sections/features of Tidio panel

Control which team members access specific features

Get reports on account setup and actionable insights to improve support

Dedicated manager recommends scenarios, highlights optimization opportunities, and helps maximize subscription

Implementation team helps set up solution and connect with third-party business apps

Connect with support team over email available 24h/day Mon-Fri

Consult with specialists to create Flows scenarios tailored to website

Contact support via live chat with average response time of 1 minute, available 24h/day Mon-Fri

Premium tier support over live chat

Support via Slack messaging

Learn how to use Tidio directly from specialists

Create custom filters to manage tickets with ease

Turn chats and emails into tickets for easier context understanding

Change a ticket's ownership whenever needed

Set different priority levels to highlight a ticket's urgency

Use tags to organize your tickets

Smart AI-powered ticketing system to manage, assign, prioritize, and reply to customer requests

Store all tickets in one place for easy access