How to Build Your Own Tidio
Replace Tidio with a custom build. AI Customer Service Agent, Customer Support Software
Build Difficulty: 3/5
Plan for 1-2 weeks of building with AI assistance
Estimated Timeline
Based on 143 features at 1-2 Weeks difficulty, expect about 1-2 weeks with AI-assisted development.
Recommended Tech Stack
Full-stack React framework with API routes and server components
PostgreSQL database, auth, and real-time subscriptions
Utility-first styling for rapid UI development
Key Features to Replicate
Top features across 8 categories. See all 143 features
Analytics(19 features)
Advanced analytics with user permissions and detailed insights
Advanced AI insights and CSAT tracking
Automatically send satisfaction surveys after conversations
Basic analytics dashboard for tracking conversations and support metrics
See how each communication channel performs
+14 more in this category
AI(18 features)
Advanced AI Copilot for response suggestions
Turn basic answers into professional-looking ones with GPT-4 technology
Lyro AI scans incoming emails and solves common problems automatically
Free Chrome extension that provides AI-powered response suggestions inside existing help desk tools using GPT-4 technology
Automatically scrape FAQs from your website
+13 more in this category
Automation(18 features)
Automatically solve tickets when they're done
Automatically resolve conversations based on predefined rules
Automatically route tickets to the right department
Automatically direct new chats to available operators to speed up response time
Set automatic replies for when team is unavailable
+13 more in this category
Communication(17 features)
Send customers to a dedicated chat window instead of talking through the widget
Native integration with multiple email providers
Centralized email management from Tidio dashboard
Connect multiple email inboxes to Tidio for centralized email management
Send supported files including jpg, jpeg, png, txt, rtf, xlsx, docx, pdf, gif, and videos
+12 more in this category
E-commerce(11 features)
Plug-and-play Flows scenarios to help engage users and increase sales
Convince cart abandoners to complete purchases by sending automated discounts
Allow clients to check available order zones via Flows
Send customers custom coupon codes without leaving the chat
Lyro can recommend products from your catalog
+6 more in this category
Customization(9 features)
Set custom colors and profile pictures for widget
Set different visibility options per device and site
Change Lyro AI Agent's name to suit your brand and messaging
Remove Tidio branding and customize with your own
Turn widget on or off based on working hours
+4 more in this category
Management(9 features)
Save transcripts for records or send them to clients via email
Track Lyro AI conversations in real-time and jump in to take over conversations whenever needed
Custom conversation and quota limits
Split operators into multiple departments
Organize teams into departments
+4 more in this category
Support(9 features)
Get reports on account setup and actionable insights to improve support
Dedicated manager recommends scenarios, highlights optimization opportunities, and helps maximize subscription
Implementation team helps set up solution and connect with third-party business apps
Connect with support team over email available 24h/day Mon-Fri
Consult with specialists to create Flows scenarios tailored to website
+4 more in this category
Cost Calculator
Keep Paying Tidio
Build It Yourself
Total Cost Comparison
DIY hosting estimate based on Vercel + Supabase free/pro tiers (~$20/mo). Build time estimated from 143 features at moderate complexity.