Five9
five9.comBuild Difficulty: 5/5
Build a working replacement in a weekend with AI tools
Agentic CX. Flexible Automation. Trusted Results.
How to Replace Five9Overview
Features
53 features across 26 categories
AI(6)
Autonomous AI agents that can reason, decide, and act to deliver consistent outcomes while keeping organizations in control
Knowledge AI that transforms self-service interactions with AI-powered suggestions and answers
Automatic call summarization powered by AI that creates summaries in seconds
Automation of repetitive tasks through conversational AI, leaving rewarding work for agents
Conversational and generative AI capabilities that help customers with automation improvements and personalized experiences
Automated virtual agents that provide self-service across web, chatbot, voice, SMS, or WhatsApp to handle routine interactions
AI Development(1)
Centralized hub for building, deploying, and testing GenAI-powered applications
Agent Management(1)
Provide rewards to motivate agent behavior, increase engagement, reinforce training, and improve productivity
Agent Tools(2)
Real-time AI assistance that empowers agents with transcription, insights, and automated recommendations to increase productivity
Unified agent interface providing all tools needed to deliver human experiences across all channels
Analytics(8)
Complete visibility into customer data to improve operations, agent productivity, and satisfaction
Custom dashboards built on industry best practices to provide insights at a glance
Generative AI-powered analytics that deliver better contact center insights easier and faster
Turn contact center data into actionable insights to spot opportunities and optimize performance
Analysis of captured customer interactions to gain insights into customer behavior and trends
Automatically aggregate information in real time to improve decision-making using pre-built connections
Dashboard to align goals, increase performance transparency, and foster team collaboration
Intuitive reporting and analytics to track SLAs, KPIs, and contact center performance
Automation(1)
Visualize and create connected customer journeys that go beyond the contact center
Channels(6)
Live chat and webchat capabilities for digital-first omnichannel customer engagement
Omnichannel email software for managing customer inquiries across email channels
Real-time live video chat capabilities to speed issue resolution and personalize interactions
Text messaging support for customers to resolve simple issues without phone calls
Engagement through social platforms customers are already using with live chat social messaging
Cloud-based voice contact center capabilities with call routing, IVR, and recording
Compliance(1)
Extended storage duration for critical customer information for governance and regulatory compliance
Contact Center Operations(1)
Ability for agents to move between inbound queues and outbound calling lists with ease
Customer Experience(1)
Powerful tools to empower agents and improve overall customer experience
Development(1)
Comprehensive SDKs and APIs to maximize Five9 investment and enable custom integrations
Digital Engagement(2)
Automated follow-up through email, SMS, or social when calls fail to notify customers
Automate interaction with socially engaged customers to ensure prompt and consistent responses
Governance(1)
Set granular guardrails, configure model autonomy, and gain key performance metrics and security insights
Infrastructure(1)
Redundant systems across geographic locations for high availability and disaster recovery
Integrations(2)
Pre-built integrations with leading CRM solutions to keep customer data synchronized
Pre-built integrations with leading unified communications platforms
Management(3)
Single console to configure, secure, and adapt CX environment with confidence
Web-based applications to configure operations and view real-time statistics
Tools for supervisors to monitor agent performance and improve operations in real-time
Outbound(1)
Outbound calling capabilities for contact center campaigns
Payment Processing(1)
Collect payments and securely send payment information directly to payment processors
Quality & Compliance(1)
Software to monitor and improve customer experience across voice and digital channels
Recording & Analysis(2)
Full call recording capabilities for quality assurance and compliance
Real-time transcription of customer interactions for better documentation and analysis
Security & Compliance(1)
Protective layer of security to prevent exposure of customer data and assist with PCI and HIPAA compliance
Self-Service(2)
Digital-first IVR system that delivers exceptional customer service to on-the-go customers
Optional speech recognition capabilities for inbound, blended, and auto dialer customers
Services(1)
Team of trusted advisors providing expert guidance and proven practices throughout the journey
Support Services(3)
Managed service offering technical assistance with administrative moves, adds, changes, and delete activities
Flexible support bundles designed to match goals and help maximize success
Dedicated expert to help get the most from Five9 and accelerate business outcomes
Voice(1)
Deliver a global engagement center without the upfront cost of traditional infrastructure
Workforce Management(2)
Software to balance efficiency and exceptional customer service through workforce planning and optimization
Powerful workforce optimization capabilities in the cloud without big upfront investment
Pricing
Digital
- ✓Digital channels only (Chat, Email, SMS/MMS, Social Messaging)
- ✓AI Summaries
- ✓Live Transcription
- ✓AI Insights
- ✓AI Agent Assist
- ✓AI Knowledge
- ✓Blended Inbound/Outbound
- ✓Agent Desktop
- ✓Geo Redundancy
- ✓Recording
- ✓Dialer
- ✓Choice of CRM Adapters
- ✓Choice of UC adapters
- ✓Choice of Workforce Engagement
- ✓Quality Management
- ✓Workforce Management
- ✓Analytics
- ✓Workflow Automation
- ✓24/7 World-Class Support
Core
- ✓All channels with AI essentials (Voice, Chat, Email, SMS/MMS, Social Messaging)
- ✓AI Summaries
- ✓Live Transcription
- ✓AI Insights
- ✓AI Agent Assist
- ✓AI Knowledge
- ✓Blended Inbound/Outbound
- ✓Agent Desktop
- ✓Geo Redundancy
- ✓Recording
- ✓Dialer
- ✓Choice of CRM Adapters
- ✓Choice of UC adapters
- ✓Choice of Workforce Engagement
- ✓Quality Management
- ✓Workforce Management
- ✓Analytics
- ✓Workflow Automation
- ✓24/7 World-Class Support
Plus
- ✓All channels with advanced AI
- ✓AI Summaries
- ✓Live Transcription
- ✓AI Insights
- ✓AI Agent Assist
- ✓AI Knowledge
- ✓Blended Inbound/Outbound
- ✓Agent Desktop
- ✓Geo Redundancy
- ✓Recording
- ✓Dialer
- ✓Choice of CRM Adapters
- ✓Choice of UC adapters
- ✓Choice of Workforce Engagement
- ✓Quality Management
- ✓Workforce Management
- ✓Analytics
- ✓Workflow Automation
- ✓24/7 World-Class Support
Pro
- ✓All channels with AI essentials and WEM
- ✓AI Summaries
- ✓Live Transcription
- ✓AI Insights
- ✓AI Agent Assist
- ✓AI Knowledge
- ✓Blended Inbound/Outbound
- ✓Agent Desktop
- ✓Geo Redundancy
- ✓Recording
- ✓Dialer
- ✓Choice of CRM Adapters
- ✓Choice of UC adapters
- ✓Choice of Workforce Engagement
- ✓Quality Management
- ✓Workforce Management
- ✓Analytics
- ✓Workflow Automation
- ✓24/7 World-Class Support
Enterprise
Popular- ✓All channels with Advanced AI and WEM
- ✓AI Summaries
- ✓Live Transcription
- ✓AI Insights
- ✓AI Agent Assist
- ✓AI Knowledge
- ✓Blended Inbound/Outbound
- ✓Agent Desktop
- ✓Geo Redundancy
- ✓Recording
- ✓Dialer
- ✓Choice of CRM Adapters
- ✓Choice of UC adapters
- ✓Choice of Workforce Engagement
- ✓Quality Management
- ✓Workforce Management
- ✓Analytics
- ✓Workflow Automation
- ✓24/7 World-Class Support
Cost Calculator
Keep Paying Five9
Build It Yourself
Total Cost Comparison
DIY hosting estimate based on Vercel + Supabase free/pro tiers (~$20/mo). Build time estimated from 53 features at very easy complexity.
Build vs Buy
Should you build a Five9 alternative or buy the subscription? Estimate based on 53 features.
Buy Five9
Better ValueBuild Your Own
Buying Five9 saves ~$12,600 over 3 years vs building.
Estimates based on 53 features and a BuildScore of 5/5. Actual costs vary.
Integrations
13 known integrations