Jio Haptik

Experiment with leading AI models like GPT, llama, and Claude to find the best fit for business needs

Detect customer intent accurately for better routing and response

Generate responses that understand and maintain conversation context

Combine multiple Retrieval-Augmented Generation systems for improved information retrieval from documents and websites

Builder interface for creating and configuring AI agents

Centralize agent support to track interactions across channels

Custom dashboards offering comprehensive view of agent performance and automated insights into agent performance, user sentiment, and SOP compliance

Custom dashboards offering comprehensive view of agent performance metrics

Discover the most common questions users ask and gain deeper understanding of their needs

Track first-time resolution, customer satisfaction, and NPS metrics

Allow users to instruct AI to perform multiple actions in a single command

Drive bookings and reservations with ease

Centralized agent inbox and omnichannel chat solution with seamless handoff to human agents

Advanced caching system that minimizes unnecessary LLM calls for optimal performance and cost efficiency

Autonomous AI agent for handling customer support inquiries

Fine-tune AI agents using enterprise knowledge base including PDFs, DOCX, PPTX, CSVs, and website content

Escalate complex queries to human agents for faster resolution

Work with any live chat tool or use Haptik's built-in solution

Unify disconnected tools and databases into a single intelligent workflow, reducing turnaround time by 70%

Capture qualified leads for personalized engagement

AI that converses in 100+ languages for seamless global communication

Deploy AI agents across Web, Chat, Voice, WhatsApp, RCS Business Messaging, Instagram Direct, and Facebook Messenger

Accurately recommend products to customers using insights from product catalog

Enable smart purchases with tailored recommendations

Professional consulting services from proof-of-concept to production

Elevate CX with natural voice conversations and automate phone calls

Route calls based on actual customer need rather than rigid menu options

Leverage real-time information from the web with clear boundaries to answer brand and industry-related queries