Yellow.ai

yellowmessenger.com
AI & Machine Learning
Weekend Project

AI Agents for CX and EX Automation

How to Replace Yellow.ai

Overview

Yellow.ai is an enterprise-grade agentic AI platform that leverages 15+ cutting-edge LLMs to automate customer service and employee experience. It enables organizations to build, deploy, and optimize AI agents across multiple channels including voice, chat, and email to autonomously handle complex conversations at scale.

Features

25 features across 20 categories

AI Technology(1)

Multi-LLM ArchitectureAI

Choose the best-fit LLM for each task to maximize performance with flexibility to adopt superior models and avoid vendor lock-in

Agent Building(1)

AI Agent Builder 2.0AI

Create powerful enterprise-ready agents for any channel in minutes using natural language prompts

Also in: Jio Haptik

Analytics & Reporting(3)

Analytics ModuleAI

Analyze conversations, intelligently generate knowledge base articles, and optimize responses in real-time with dynamic insights

Custom Dashboards/Data Explorer

Create custom dashboards and explore data

LLM Analytics, Sentiment & Topic TrackingAI

Analyze LLM performance with sentiment analysis and topic tracking

Also in: Ivanti, Ramp, Stampli

Automation(3)

Agentic DiscoveryAI

Zero-setup automation capabilities

Custom Events

Create custom events to trigger automations

Human + AI Agent AssistAI

Seamless handoff and collaboration between AI agents and human agents

Also in: monday.com, Notion, Airtable

Chat(1)

Text & ChatAI

AI-powered chat agents for customer and employee interactions

Also in: OnceHub, OpenAI API, Zendesk

Core Platform(1)

Nexus Universal Agentic InterfaceAI

Industry's first Universal Agentic Interface that autonomously sees patterns, builds solutions, and fixes issues

Customer Data(1)

User360

Customer profile management and tracking

Development(1)

Code/Pro-Code Access

Low-code and pro-code development options for advanced customization

Also in: Kissflow, Lattice, WordPress.com

Email(1)

Email AutomationAI

Intelligent email agents for automated customer service and employee communications

Engagement(1)

Proactive Campaigns & Notifications

Send proactive messages and notifications to customers and employees

Integrations(2)

Custom Integrations (APIs)

Build custom integrations using APIs

Out-of-Box Integrations

150+ pre-built enterprise integrations ready to use

Knowledge Management(1)

Conversational Knowledge BaseAI

Unleash the true potential of enterprise intelligence via Agentic RAG

Marketing Automation(1)

Campaign Management

Manage proactive campaigns and notifications

Omnichannel(1)

Omnichannel OrchestrationAI

Meet customers where they are with seamless communication across preferred channels while maintaining full conversational context

Optimization(1)

AI CopilotAI

Preview, debug and optimize AI agent performance in no time

Security(1)

Safe AI

Enterprise-grade security with robust guardrails and Responsible AI principles to protect sensitive data

Security & Compliance(1)

Role-based Access Controls & Compliance

Manage user permissions and ensure compliance requirements

Testing & QA(1)

Automated TestingAI

Ship reliable AI agents faster with automated testing capabilities

Tools(1)

ROI Calculator

Calculate potential cost savings and ROI with Yellow.ai

Voice(1)

Voice & CallsAI

Incredibly human-like voice AI agents that can handle complex conversations autonomously (VoiceX)

Pricing

Free

Free
  • 1 AI Agent
  • 500 chat sessions/month included, then $0.99 per resolution
  • Limited channels
  • Limited agentic omnichannel builder
  • Limited VoiceX
  • Limited code/pro-code access
  • Limited custom events
  • Limited custom integrations
  • Limited out-of-box integrations
  • Limited AI Copilot
  • 2 agents limit
  • 1,000 records User360
  • 1 active, 10 templates campaign management
  • Limited agentic discovery
  • Limited custom dashboards
  • Limited LLM analytics

Basic

Contact us
  • Multiple AI Agents
  • Expanded chat sessions
  • All 35+ channels supported
  • Full agentic omnichannel builder
  • VoiceX natural voice AI
  • Full code/pro-code access
  • Custom events
  • Custom integrations (APIs)
  • Basic out-of-box integrations
  • AI Copilot access
  • Expanded agents limit
  • Expanded User360
  • Expanded campaign management
  • Agentic discovery
  • Custom dashboards/data explorer
  • LLM analytics, sentiment & topic tracking
  • Proactive campaigns & notifications
  • Role-based access controls & compliance
  • Basic compliance (GDPR)

Enterprise

Popular
Contact us
  • Unlimited AI Agents
  • Unlimited chat sessions
  • All 35+ channels supported
  • Unlimited agentic omnichannel builder
  • Unlimited VoiceX
  • Unlimited code/pro-code access
  • Unlimited custom events
  • Unlimited custom integrations
  • 150+ out-of-box integrations
  • Unlimited AI Copilot
  • Unlimited agents
  • Unlimited User360 records
  • Unlimited campaign management
  • Unlimited agentic discovery
  • Unlimited custom dashboards
  • Unlimited LLM analytics
  • Unlimited proactive campaigns
  • Full role-based access controls
  • SOC 2 Type II, GDPR, ISO 27001, ISO 27701 compliance

Cost Calculator

Pricing data not available for Yellow.ai. Check their website for current pricing.

Build vs Buy

Should you build a Yellow.ai alternative or buy the subscription? Estimate based on 25 features.

Buy Yellow.ai

Better Value
Monthly costContact Sales
3-year totalVaries
Time to deployDays

Build Your Own

Development cost$12,000
Maintenance$180/mo
3-year total$18,480
Dev time~1 months

Buying Yellow.ai saves ~$18,480 over 3 years vs building.

Estimates based on 25 features and a BuildScore of 5/5. Actual costs vary.

Integrations

6 known integrations

FreshdeskGenesysHubspotNiceSalesforceZendesk