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Freshcaller

freshworks.com/freshcaller-cloud-pbx
Customer Support
Weekend Project

Elevate care with fast and easy conversations

How to Replace Freshcaller
Compare:vs CloudTalkvs HappyFoxvs Nextiva

Overview

Freshcaller is a cloud-based contact center solution that provides an intuitive, all-in-one platform for agents to deliver exceptional voice service. It enables businesses to handle calls, manage customer interactions, and optimize contact center performance with advanced AI capabilities and seamless integrations.

Features

47 features across 15 categories

AI & Automation(3)

AI-Powered Voice BotsAIPremium

AI voice bots that answer repetitive queries and reduce agent workload

FREDDYAIPremium

AI-powered assistant for call handling and automation

Speech-Enabled IVRAIPremium

Interactive voice response system with speech recognition capabilities

Also in: Ivanti, Ironclad, Chili Piper

Agent Management(3)

Agent ExtensionsPremium

Assign extensions to agents for calling

Call Center Agent StatusesPremium

Track and manage agent availability statuses

Day Passes

Add extra agents to account for a single day

Also in: Five9, Jio Haptik, IBM watsonx

Analytics & Reporting(9)

Abandoned Call MetricsPremium

Track and analyze abandoned calls

Advanced Call MetricsPremium

Detailed call metrics and KPI tracking

Agent Availability ReportPremium

Report on agent availability and status

Call Lifecycle Information

Complete view of all information and events during a call

Call Metrics

Track and analyze call metrics and performance indicators

Custom ReportsPremium

Create custom reports tailored to business needs

Live Dashboards

Monitor agent performance and customer satisfaction in real-time

Pre-built ReportsPremium

Ready-made reports for analyzing contact center performance

Service Level MonitoringPremium

Monitor service level attainment and performance

Also in: Ivanti, Ramp, Stampli

CRM Features(2)

Call Notes

Add and view notes on customer data and personal interactions

Conversation Properties

Set and track custom properties for conversations

Also in: Calendly

Call Customization(1)

Custom Greetings

Customize greeting messages for calls

Call Management(3)

Call ConferencingPremium

Conference multiple parties on a single call

Inbound Caller ID

Display caller information for inbound calls

Parallel CallingPremium

Handle multiple calls simultaneously

Also in: Dialpad, Seamless AI, Aircall

Call Routing(9)

Advanced Inbound Routing

Handle any call scenario with advanced inbound routing capabilities

Basic Call QueuesPremium

Queue incoming calls for agent availability

Holiday RoutingPremium

Route calls differently on holidays

IVR (Phone Trees)Premium

Interactive voice response system for call routing

Queue Callback (Virtual Hold)Premium

Allow customers to request callbacks instead of waiting in queue

Queue TransferPremium

Transfer calls between queues

Routing AutomationAIPremium

Automate call routing based on rules and conditions

Smart EscalationsAIPremium

Automatically escalate calls based on criteria

Wait QueuesPremium

Manage customer wait times in queue

Also in: Acefone, Grasshopper, Zendesk Talk

Call Transfer(2)

Cold TransferPremium

Transfer calls directly to another agent without prior notice

Warm TransferPremium

Transfer calls with prior communication to receiving agent

Also in: MightyCall

Communication(1)

Inbox

Centralized inbox for managing customer communications

Integration(1)

Omnichannel Integration

Continue conversations across multiple channels and convert calls to tickets

Notifications(1)

Desktop Notifications

Receive notifications for incoming calls on desktop

Recording & Compliance(4)

Call Recording Opt-outPremium

Allow agents to opt out of call recording

Call Recordings

Record customer conversations for quality assurance and coaching

Pause RecordingsPremium

Pause and resume call recording

Post-Call TranscriptsAI

Automatic transcription of calls for reference and analysis

Supervision & Coaching(2)

Call BargingPremium

Supervisors can listen in and barge into agent calls

Call MonitoringPremium

Real-time monitoring of ongoing calls

Team Collaboration(1)

Remote-Ready Workforce

Enable remote support and sales teams to collaborate in real-time

Telephony(5)

Bring Your Own Carrier (BYOC)

Bring your own carrier or purchase numbers from 90+ countries

Browser-Based Calling

Make and receive calls from web browser without hardware

Number PortingPremium

Port existing phone numbers to Freshcaller

SIP ConnectionsPremium

SIP trunk connectivity for telephony

VoicemailPremium

Voicemail management capabilities

Pricing

Free

Free
  • ✓Buy Local Numbers
  • ✓Buy Toll-free Numbers
  • ✓Inbound Caller ID
  • ✓Desktop Notifications
  • ✓Call Notes
  • ✓Custom Greetings
  • ✓Call Metrics
  • ✓Conversation Properties
  • ✓Inbox

Growth

$15/agent/month
  • ✓Everything in Free
  • ✓Up to 2000 minutes/month included
  • ✓Number Porting
  • ✓Basic Call Queues
  • ✓Wait Queues
  • ✓Voicemail
  • ✓Warm Transfer
  • ✓Cold Transfer
  • ✓Call Recording
  • ✓Pre-built Reports
  • ✓Parallel Calling
  • ✓Queue Transfer

Pro

$39/agent/month
  • ✓Everything in Growth
  • ✓Up to 3000 minutes/month included
  • ✓Holiday Routing
  • ✓Advanced Call Metrics
  • ✓Call Barging
  • ✓Call Center Agent Statuses
  • ✓Call Recording Opt-out
  • ✓Agent Availability Report
  • ✓Queue Callback (Virtual Hold)
  • ✓Routing Automation
  • ✓Call Lifecycle
  • ✓Call Monitoring
  • ✓Pause Recordings
  • ✓IVR (Phone Trees)
  • ✓Custom Reports
  • ✓Call Conferencing
  • ✓Bring Your Own Carrier
  • ✓SIP Connections
  • ✓Agent Extensions
  • ✓Smart Escalations

Enterprise

$69/agent/month
  • ✓Everything in Pro
  • ✓Up to 5000 minutes/month included
  • ✓Speech Enabled IVR (Phone Trees)
  • ✓FREDDY
  • ✓Abandoned Call Metrics
  • ✓Service Level Monitoring

Cost Calculator

Keep Paying Freshcaller

Monthly$15/mo
Yearly$180/yr
5-Year Total$900

Build It Yourself

Est. Build Time~4 hrs
Hosting$20/mo
DifficultyVery Easy

Total Cost Comparison

1 Year
SaaS
$180
DIY
$240
3 Years
SaaS
$540
DIY
$720
5 Years
SaaS
$900
DIY
$1.2k

DIY hosting estimate based on Vercel + Supabase free/pro tiers (~$20/mo). Build time estimated from 47 features at very easy complexity.

Start BuildingGet It Built

Build vs Buy

Should you build a Freshcaller alternative or buy the subscription? Estimate based on 47 features.

Buy Freshcaller

Better Value
Monthly cost$150/mo
3-year total$5,400
Time to deployDays

Build Your Own

Development cost$24,000
Maintenance$360/mo
3-year total$36,960
Dev time~2 months

Buying Freshcaller saves ~$31,560 over 3 years vs building.

Estimates based on 47 features and a BuildScore of 5/5. Actual costs vary.

Integrations

2 known integrations

FreshdeskFreshworks Platform