Freshcaller vs HappyFox
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Freshcaller offers fewer features (47 vs 121) and fewer integrations (2 vs 104). Starting price: Freshcaller at $15/mo vs HappyFox at Contact Sales. Freshcaller has 47 unique features while HappyFox has 121 unique features, with 0 features in common.
| Freshcaller | HappyFox | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 47 | 121 |
| AI-Powered Features | 6 | 4 |
| Starting Price | $15/mo | Contact Sales |
| Pricing Tiers | 4 | 4 |
| Integrations | 2 | 104 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 70% | 100% |
Feature Comparison by Category
AI (0 vs 4)
| Feature | Freshcaller | HappyFox |
|---|---|---|
| Assist AI | ||
| Autopilot | ||
| Chatbot | ||
| HappyFox AI |
AI & Automation (3 vs 0)
| Feature | Freshcaller | HappyFox |
|---|---|---|
| AI-Powered Voice Bots | ||
| FREDDY | ||
| Speech-Enabled IVR |
Agent Management (3 vs 0)
| Feature | Freshcaller | HappyFox |
|---|---|---|
| Agent Extensions | ||
| Call Center Agent Statuses | ||
| Day Passes |
Analytics & Reporting (9 vs 0)
| Feature | Freshcaller | HappyFox |
|---|---|---|
| Abandoned Call Metrics | ||
| Advanced Call Metrics | ||
| Agent Availability Report | ||
| Call Lifecycle Information | ||
| Call Metrics | ||
| Custom Reports | ||
| Live Dashboards | ||
| Pre-built Reports | ||
| Service Level Monitoring |
Automation (0 vs 3)
| Feature | Freshcaller | HappyFox |
|---|---|---|
| Canned Actions (Macros) | ||
| Smart Rule Automation | ||
| Workflows |
CRM Features (2 vs 0)
| Feature | Freshcaller | HappyFox |
|---|---|---|
| Call Notes | ||
| Conversation Properties |
Call Customization (1 vs 0)
| Feature | Freshcaller | HappyFox |
|---|---|---|
| Custom Greetings |
Call Management (3 vs 0)
| Feature | Freshcaller | HappyFox |
|---|---|---|
| Call Conferencing | ||
| Inbound Caller ID | ||
| Parallel Calling |
Call Routing (9 vs 0)
| Feature | Freshcaller | HappyFox |
|---|---|---|
| Advanced Inbound Routing | ||
| Basic Call Queues | ||
| Holiday Routing | ||
| IVR (Phone Trees) | ||
| Queue Callback (Virtual Hold) | ||
| Queue Transfer | ||
| Routing Automation | ||
| Smart Escalations | ||
| Wait Queues |
Call Transfer (2 vs 0)
| Feature | Freshcaller | HappyFox |
|---|---|---|
| Cold Transfer | ||
| Warm Transfer |
Collaboration (0 vs 1)
| Feature | Freshcaller | HappyFox |
|---|---|---|
| External Ticket Sharing |
Communication (1 vs 2)
| Feature | Freshcaller | HappyFox |
|---|---|---|
| Email Notifications | ||
| Inbox | ||
| Live Chat |
Compliance (0 vs 2)
| Feature | Freshcaller | HappyFox |
|---|---|---|
| EU Data Center | ||
| SOC 2 Type II Compliance |
Contact Management (0 vs 5)
| Feature | Freshcaller | HappyFox |
|---|---|---|
| Contact Custom Fields | ||
| Contact Group Custom Fields | ||
| Import Contacts | ||
| Unlimited Contact Groups | ||
| Unlimited Contacts |
Core (0 vs 1)
| Feature | Freshcaller | HappyFox |
|---|---|---|
| Help Desk |
Customization (0 vs 4)
| Feature | Freshcaller | HappyFox |
|---|---|---|
| Code Editor for Support Center | ||
| Custom Domain | ||
| Customizable Support Widget | ||
| Support Portal Builder |
Email (0 vs 2)
| Feature | Freshcaller | HappyFox |
|---|---|---|
| Custom Email | ||
| Unlimited Mailboxes |
Feedback (0 vs 1)
| Feature | Freshcaller | HappyFox |
|---|---|---|
| Satisfaction Surveys |
IT Operations (0 vs 4)
| Feature | Freshcaller | HappyFox |
|---|---|---|
| Asset Management | ||
| Asset-Based Ticketing | ||
| Service Desk | ||
| Unlimited Assets |
Integration (1 vs 2)
| Feature | Freshcaller | HappyFox |
|---|---|---|
| Omnichannel Integration | ||
| REST API | ||
| Webhooks |
Knowledge Management (0 vs 9)
| Feature | Freshcaller | HappyFox |
|---|---|---|
| Automatic Sitemap Generation | ||
| Contact Group Specific Knowledge Base | ||
| Draft KB Articles | ||
| Export Knowledge Base | ||
| Internal Knowledge Base | ||
| Knowledge Base | ||
| Knowledge Base Drafts | ||
| Knowledge Base Notifications | ||
| SEO Optimization for Knowledge Base |
Localization (0 vs 2)
| Feature | Freshcaller | HappyFox |
|---|---|---|
| Multilingual Agent Portal | ||
| Multilingual Knowledge Base |
Management (0 vs 10)
| Feature | Freshcaller | HappyFox |
|---|---|---|
| Agent Collision | ||
| Agent Scripting | ||
| Custom Roles and Permissions | ||
| Proactive Agent Collision | ||
| SLA Breach Notification | ||
| SLA Live Timer | ||
| SLA Management | ||
| Task Hub | ||
| Task Management | ||
| Work Schedules |
Mobile (0 vs 2)
| Feature | Freshcaller | HappyFox |
|---|---|---|
| Help Desk Mobile App | ||
| Mobile Asset Manager App |
Notifications (1 vs 0)
| Feature | Freshcaller | HappyFox |
|---|---|---|
| Desktop Notifications |
Organization (0 vs 2)
| Feature | Freshcaller | HappyFox |
|---|---|---|
| Multi-brand Helpdesk | ||
| Multi-branding with Custom Domain |
Portal (0 vs 2)
| Feature | Freshcaller | HappyFox |
|---|---|---|
| Client Portal | ||
| Self-Service Portal |
Recording & Compliance (4 vs 0)
| Feature | Freshcaller | HappyFox |
|---|---|---|
| Call Recording Opt-out | ||
| Call Recordings | ||
| Pause Recordings | ||
| Post-Call Transcripts |
Reporting (0 vs 23)
| Feature | Freshcaller | HappyFox |
|---|---|---|
| Agent Activity Report | ||
| All-time Reporting History | ||
| Asset Report | ||
| Automatic Time Tracking | ||
| Business Intelligence | ||
| Canned Actions Report | ||
| Contact Group Report | ||
| Contact Report | ||
| Custom Dashboard | ||
| Custom Field Report | ||
| Dashboard | ||
| Export Tickets to CSV or Excel | ||
| Help Desk Performance Report | ||
| Knowledge Base Analytics | ||
| Report Filters |
Security (0 vs 14)
| Feature | Freshcaller | HappyFox |
|---|---|---|
| Advanced Audit Logs | ||
| Audit Logs | ||
| Automatic Data Deletion/Redaction | ||
| Data Encryption - Rest and Transit | ||
| Digitally Signed Emails (DKIM) | ||
| IP-Based Restriction | ||
| Password Policy Management | ||
| Role-Based Security | ||
| SSL Certificate Hosting (Custom Domain) | ||
| SSO (GSuite/SAML/Azure) | ||
| SSO Lockout Recovery | ||
| Session-Based Security | ||
| Two Factor Authentication | ||
| Your Own Single Sign-on (JWT) |
Storage (0 vs 2)
| Feature | Freshcaller | HappyFox |
|---|---|---|
| 2 TB Attachment Store | ||
| Attachment Store |
Supervision & Coaching (2 vs 0)
| Feature | Freshcaller | HappyFox |
|---|---|---|
| Call Barging | ||
| Call Monitoring |
Support (0 vs 6)
| Feature | Freshcaller | HappyFox |
|---|---|---|
| Customer Success Manager | ||
| Email Support | ||
| Live Chat Support | ||
| Migration Assistance | ||
| Phone Support | ||
| Uptime SLA |
Team Collaboration (1 vs 0)
| Feature | Freshcaller | HappyFox |
|---|---|---|
| Remote-Ready Workforce |
Telephony (5 vs 0)
| Feature | Freshcaller | HappyFox |
|---|---|---|
| Bring Your Own Carrier (BYOC) | ||
| Browser-Based Calling | ||
| Number Porting | ||
| SIP Connections | ||
| Voicemail |
Ticketing (0 vs 17)
| Feature | Freshcaller | HappyFox |
|---|---|---|
| Bulk Editing | ||
| Category Wise Statuses | ||
| Custom Ticket Queues | ||
| Customizable Priorities | ||
| Customizable Statuses | ||
| Kanban View | ||
| Load Balanced Ticket Assignment | ||
| Merge Tickets | ||
| Omnichannel Ticket Creation | ||
| Round Robin Ticket Assignment | ||
| Round Robin on Active Agents | ||
| Scheduled Tickets | ||
| Ticket Custom Fields | ||
| Ticket Tagging | ||
| Ticket Templates |
Training (0 vs 1)
| Feature | Freshcaller | HappyFox |
|---|---|---|
| HappyFox University |
Unique Features
Only in Freshcaller (47)
Agent Extensions
Call Center Agent Statuses
Day Passes
AI-Powered Voice Bots
FREDDY
Speech-Enabled IVR
Abandoned Call Metrics
Advanced Call Metrics
Agent Availability Report
Call Lifecycle Information
Call Metrics
Custom Reports
Live Dashboards
Pre-built Reports
Service Level Monitoring
Custom Greetings
Call Conferencing
Inbound Caller ID
Parallel Calling
Advanced Inbound Routing
+ 27 more unique features
Only in HappyFox (121)
Assist AI
Autopilot
Chatbot
HappyFox AI
Canned Actions (Macros)
Smart Rule Automation
Workflows
External Ticket Sharing
Email Notifications
Live Chat
EU Data Center
SOC 2 Type II Compliance
Contact Custom Fields
Contact Group Custom Fields
Import Contacts
Unlimited Contact Groups
Unlimited Contacts
Help Desk
Code Editor for Support Center
Custom Domain
+ 101 more unique features
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