MightyCall

Get instant, AI-generated summaries to review key points without replaying recordings

Lets you quickly assess and analyze the outcomes and make the required changes to improve the campaign

Allow managers to measure the efficiency and effectiveness of agents' work

Allow managers to measure the efficiency and effectiveness of agents' work

Reflects specific outcomes of customer calls with your agents, giving you insight into the success of your campaign

Keep track of all call history and details

Get insights into call center's agents performance by consolidating call data over selected time periods

Monitor real-time metrics and generate reports to track call center performance

Keep track of all messaging history

Allow managers to measure the efficiency and effectiveness of agents' work and provide support to those who need it

See exactly how your agents spend their time

Preview, progressive, and predictive dialing options to increase agent productivity and connect with more customers

Save agents' time by skipping voicemails and connecting with real customers

Control how soon auto dialer campaign calls are answered automatically with no manual action required from agents

Schedule outbound call campaigns

Make your outbound calls appear local by automatically matching your business numbers' area codes with your contacts' numbers

Minimize downtime with smart algorithms that predict when there'll be an available agent to take the next call

The agent views the contact's information before starting a call within an outbound campaign

Minimize downtime by setting the outbound dialer to start calls automatically if there're available agents

Automatically leave a pre-recorded message when an agent reaches a customer's voicemail

Set limits on the maximum duration of calls to and from business numbers

Hold incoming calls in a line: you can pay a recorded message or music while the callers are waiting

Prevent missed calls by holding incoming calls in a line

Allow agents to view and choose to accept or reject incoming calls

Tag calls for better organization and tracking

Notify your agents about another call on the line

Offer a callback option to callers, placing a virtual call in the queue

Turn it on if you want to decline calls. This way, incoming calls will be directed to pre-programmed paths like voicemail, automatic disconnect, or another number

Play music or a recorded message while your callers are waiting

Single, intuitive interface to manage calls and monitor performance

Automated answering system for calls

Route incoming calls to the most appropriate agents based on predefined criteria

Block calls from specified contacts

Receive calls only during work hours, forward calls to a specific number or voicemail during non-working hours

No-code designer to create custom call flows

Forward or send calls to any device: cell phones, desk phones, computers, landlines, or softphones

Create unique call flows to suit your business needs using a no-code designer

Record custom messages for your callers

Enable callers to enter the name of the person they'd like to reach

Interactive Voice Response, or simply a voice menu that can include as many tiers as your business needs

Direct customers to the right department with multi-level voice menus

Forward incoming calls to multiple agents at the same time. You can also choose a type for phone ring sequence: simultaneous, sequential, or round robin

Allow incoming calls to ring multiple devices or agents simultaneously

Create lists and adjust your call routing rules for different customer categories

Route calls from VIP contacts to preferred agents

Connects users to emergency services during critical situations

Local, toll-free, vanity, and international numbers — all in one business phone system

Your clients will see your company name instead of a number

Start a call by clicking on phone numbers directly from your computer

Use suitable third-party hardware in your MightyCall setup

Access your communication activities in the MightyCall desktop app for Windows & macOS

Enables Chrome users to click-and-call numbers found in the browser through the desktop app

Include images, videos, audios, documents, and zip files in your messages

Android and iOS apps help to work on the go

Keep and use your existing phone number in MightyCall

Engage customers via text and create campaigns accessible to all users

Apps that you install on your computer or device to make phone calls

Callers can leave messages if you don't pick up

Get voicemails and transcription emailed directly to you

Get transcription of voicemails and review what was said

Enable business communication directly from a browser

Allow a supervisor to jump into the ongoing call to talk directly to a customer

Disconnect an agent from the call and let a supervisor take over

Supervisor listens in on a live call without interfering, takes notes, and provides feedback later

Record calls for quality assurance, training, and compliance purposes

Supervisor talks directly to an agent during a call without letting the customer know

Supervise ongoing calls through listening, whispering, or barging to ensure quality and provide coaching

Includes all the key metrics that help supervisors analyze and improve call center performance