How to Build Your Own MightyCall

Connects users to emergency services during critical situations

Local, toll-free, vanity, and international numbers — all in one business phone system

Your clients will see your company name instead of a number

Start a call by clicking on phone numbers directly from your computer

Use suitable third-party hardware in your MightyCall setup

Automated answering system for calls

Route incoming calls to the most appropriate agents based on predefined criteria

Block calls from specified contacts

Receive calls only during work hours, forward calls to a specific number or voicemail during non-working hours

No-code designer to create custom call flows

Get instant, AI-generated summaries to review key points without replaying recordings

Lets you quickly assess and analyze the outcomes and make the required changes to improve the campaign

Allow managers to measure the efficiency and effectiveness of agents' work

Allow managers to measure the efficiency and effectiveness of agents' work

Reflects specific outcomes of customer calls with your agents, giving you insight into the success of your campaign

Set limits on the maximum duration of calls to and from business numbers

Hold incoming calls in a line: you can pay a recorded message or music while the callers are waiting

Prevent missed calls by holding incoming calls in a line

Allow agents to view and choose to accept or reject incoming calls

Tag calls for better organization and tracking

Preview, progressive, and predictive dialing options to increase agent productivity and connect with more customers

Save agents' time by skipping voicemails and connecting with real customers

Control how soon auto dialer campaign calls are answered automatically with no manual action required from agents

Schedule outbound call campaigns

Make your outbound calls appear local by automatically matching your business numbers' area codes with your contacts' numbers

Allow a supervisor to jump into the ongoing call to talk directly to a customer

Disconnect an agent from the call and let a supervisor take over

Supervisor listens in on a live call without interfering, takes notes, and provides feedback later

Record calls for quality assurance, training, and compliance purposes

Supervisor talks directly to an agent during a call without letting the customer know

Amazon Web Services (AWS) Data Centers for industry-standard data protection

Payment processing reliability is confirmed by a PCI-DSS certificate of the highest level

Ensure caller ID authenticity and reduce spam calls with verified call signatures

Add an extra layer of security to account logins by requiring a second verification step

Control who can access, view, or manage your call center based on their role

Assign the role to your users, depending on the permissions you want them to have

Lets agents handle conversations and follow-ups in one place

Assign one of the roles (agent, manager, or administrator) to your users, depending on the permissions you want them to have

Get a clear picture of agent availability, ensuring every call is routed to the right person at the right time

Each user has a three-digit number that can be used for call forwarding purposes