Nextiva

AI-powered service that answers customer inquiries automatically

Automatically classify customer interactions and issues

Automatically capture voice conversation content in real time and create post-call summaries

Protect sensitive customer data from being shared or exposed

Detect customer language and provide translation capabilities

Analyze customer sentiment and emotions from interactions

Convert spoken words to text automatically

Convert text to natural-sounding speech

24/7 AI receptionist that answers calls, texts, and chats to capture leads and ensure no customer interactions are missed

Comprehensive reporting with data insights from voice analytics

Analyze conversations across all channels for insights and sentiment

Customizable real-time dashboards for agents and supervisors to track key metrics

Create reports with flexible query options

Analyze voice interactions for insights and optimization

Customize dashboard widgets for personalized views

Extremely high platform reliability with military-grade security

API for syncing notes and data with CRM systems

Geo-redundant disaster recovery to ensure system availability during outages

Cloud-native platform deployable in hybrid and private environments

Integrations with 73+ platform capabilities and applications

Platform operates without scheduled maintenance downtime

RESTful APIs for seamless integration and customization

Compliant with TCPA, DNC, STIR/SHAKEN, HIPAA, PCI-DSS, and other regulations

Seamless handoff between bots and agents with context preservation

Enable team collaboration with chat and messaging within the platform

Mobile application for business phone, SMS, and contacts management

Monitor agent performance and provide coaching

Unified app for business voice, texts, video meetings, and contacts

Automate workflows by connecting tools and building smart, seamless processes across systems

Conduct surveys to monitor service quality

See who is available to receive calls and chat messages

Team collaboration features for internal communication

Chat with team on one system with video and screen sharing

Tools to increase team productivity and reduce idle time

Single unified interface for all agent communication and customer interaction tools

Automate business workflows across systems and processes

Drag-and-drop workflow builder for automating business processes

Tools for managing agent schedules, performance, and engagement

Automated workforce scheduling powered by API

Offer callers ability to keep place in line without waiting on hold with automatic callback

Greet callers instantly and direct them to right person

Handle calls when team is busy with callers waiting in line for next agent

Professional call routing with virtual receptionist

Maintain complete view of each customer with sync to CRM or built-in contact database

Enable customers to purchase through conversational channels

Orchestrate and automate customer journeys across multiple channels with real-time actionable insights

Display customer information and context while they wait in queue

Manage high-volume inbound calls with touch tone prompts and intelligent routing

Route customer interactions based on skills, language, expertise, demographics, and other attributes

AI-powered virtual assistant for customer self-service

Design and optimize customer journey workflows

Keep every interaction connected with stitched conversations that follow customers across channels

Route callers to best-fit agents based on demographics, language, affinity, and hard skills

Advanced automatic call distribution algorithms for optimal call handling

Route based on customer situation and agent skill set combination

Direct customers to agents with specific skills and expertise

Ensure all calls are professionally answered and properly routed using virtual receptionist

Supervisors can proactively reach out to website visitors

Maintain complete unified conversation history with native contact database

Keep encrypted record of voice conversations

Listen to voicemails or read AI transcriptions within the Nextiva app

Get voicemail messages delivered to inbox and respond through email

Allow customers to request a call from agent directly in chat window

Send and receive SMS text messages from business phone number using desktop and mobile app

Reliable voice conversations within the U.S. and Canada with inbound and outbound calling capabilities

Dedicated conference line for meetings with up to nine participants with recording in HD

Enable customers to reach team via shared SMS inbox allowing multiple team member access

Send and receive faxes using Nextiva vFAX Portal, email, or traditional fax machine with Fax Bridge device

Route incoming emails to single group inbox with automatic ticketing and prioritization

Superior sounding phone calls engineered to eliminate static

Real-time chat interaction with website visitors with automated prompts and live agent transfer

Support for social messaging platforms including Facebook, Instagram, WhatsApp, and more

Connect with customers across voice, chat, SMS, email, social, messaging, and webforms

Send and receive unlimited faxes like email without hardware or wires

Share screen during video call or exchange key files

Answer business calls on the go from smartphone

Grow and protect brand on key review sites and social platforms including Facebook, Instagram, X, TikTok, LinkedIn, YouTube, and Google Business profile

Universal non-local toll-free number for business

Offer universal non-local toll-free number with included minutes

Call any phone in United States and Canada as much as wanted without tracking minutes

Face-to-face video collaboration with screen sharing, sidebar chat, and recording capabilities

Offer 24/7 support with web chatbot automation and option for live agent transfer

Allow agents to handle both incoming and outgoing calls in a single interface

Manage Direct Inward Dial numbers for your organization

Filter and prioritize leads for outbound campaigns

Manage outbound calling lists and campaigns

Enable agents to place outbound calls for sales and follow-ups

Advanced outbound dialing with predictive capabilities to maximize agent productivity

Ensure compliance with Telephone Consumer Protection Act regulations