CloudTalk vs Nextiva
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
CloudTalk offers fewer features (69 vs 94) and more integrations (20 vs 12). Starting price: CloudTalk at $27/mo vs Nextiva at $15/mo. CloudTalk has 67 unique features while Nextiva has 92 unique features, with 2 features in common.
| CloudTalk | Nextiva | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 69 | 94 |
| AI-Powered Features | 9 | 26 |
| Starting Price | $27/mo | $15/mo |
| Pricing Tiers | 4 | 3 |
| Integrations | 20 | 12 |
| Shared Features | 2 | |
| Shared Integrations | 4 | |
| Data Quality | 100% | 95% |
Feature Comparison by Category
AI (9 vs 0)
| Feature | CloudTalk | Nextiva |
|---|---|---|
| AI Call Scoring | ||
| AI Conversation Intelligence | ||
| AI Smart Notes | ||
| AI Trending Topics | ||
| AI Voice Agents | ||
| Automatic Summaries & Tags | ||
| Call Transcription | ||
| Sentiment Analysis | ||
| Topics Extraction |
AI Capabilities (0 vs 9)
| Feature | CloudTalk | Nextiva |
|---|---|---|
| AI Answering Service | ||
| AI Classification | ||
| AI Transcription & Summarization | ||
| Data Loss Prevention | ||
| Language Detection & Translation | ||
| Sentiment Analysis | ||
| Speech to Text | ||
| Text-to-Speech | ||
| XBert AI Receptionist |
Administration (1 vs 0)
| Feature | CloudTalk | Nextiva |
|---|---|---|
| User Management |
Agent Tooling (0 vs 5)
| Feature | CloudTalk | Nextiva |
|---|---|---|
| Automated Dispositioning | ||
| Generative AI Knowledge Base | ||
| Language Detection | ||
| Redaction in Digital Workitems | ||
| Secure Payment Agent Assist |
Alerts (1 vs 0)
| Feature | CloudTalk | Nextiva |
|---|---|---|
| Notifications |
Analytics (6 vs 6)
| Feature | CloudTalk | Nextiva |
|---|---|---|
| Advanced Reporting | ||
| Analytics | ||
| Conversational Analytics | ||
| Missed Calls | ||
| Real-Time Dashboard | ||
| Real-Time Dashboards | ||
| Reports with Generic Queries | ||
| Talk/Listen Ratio | ||
| Transcript Search | ||
| Voice Analytics | ||
| Wallboard | ||
| Widgets & Customization |
Architecture (0 vs 8)
| Feature | CloudTalk | Nextiva |
|---|---|---|
| 99.999% Uptime | ||
| CRM Note API | ||
| Disaster Recovery | ||
| Hybrid Cloud Deployment | ||
| Nextiva Integration Universe | ||
| No Maintenance Windows | ||
| REST APIs | ||
| Security Certifications |
Automation (2 vs 0)
| Feature | CloudTalk | Nextiva |
|---|---|---|
| Workflow Automation | ||
| Workflow Designer |
Automation & Productivity (0 vs 16)
| Feature | CloudTalk | Nextiva |
|---|---|---|
| Bot-to-Agent-to-Bot Journeys | ||
| Internal Team Collaboration | ||
| Mobile App | ||
| Monitoring and Coaching | ||
| Nextiva App | ||
| Process Automation | ||
| Quality Monitoring Surveys | ||
| Real-Time Presence | ||
| Team Chat & Collaboration | ||
| Team Collaboration | ||
| Team Productivity | ||
| Unified Agent Experience | ||
| Workflow Automation | ||
| Workflow Engine | ||
| Workforce Engagement & Management |
Call Handling (16 vs 0)
| Feature | CloudTalk | Nextiva |
|---|---|---|
| 3 Way Calling | ||
| Auto-Answer | ||
| Business Hours | ||
| Call Flow Designer | ||
| Call Queuing | ||
| Call Transfers | ||
| Callback | ||
| Caller-Based Routing | ||
| Extensions | ||
| Interactive Voice Response (IVR) | ||
| Preferred Agent | ||
| Ring Groups | ||
| Skill-Based Routing | ||
| Smart Routing | ||
| VIP Queues |
Calling (7 vs 0)
| Feature | CloudTalk | Nextiva |
|---|---|---|
| Automatic Outbound Number | ||
| Branded Caller ID | ||
| International Numbers | ||
| Number Porting | ||
| Toll-Free Numbers | ||
| Unlimited Concurrent Calls | ||
| Virtual Caller ID |
Coaching (2 vs 0)
| Feature | CloudTalk | Nextiva |
|---|---|---|
| Call Monitoring | ||
| Live Coaching Tools |
Customer Experience (0 vs 24)
| Feature | CloudTalk | Nextiva |
|---|---|---|
| ACD Call Back | ||
| Auto Attendant | ||
| Call Queues | ||
| Call Routing | ||
| Contact Management | ||
| Conversational Commerce | ||
| Customer Journey Orchestration | ||
| In-Queue Sidebar | ||
| Inbound Sales and Service Call Center | ||
| Intelligent Routing | ||
| Intelligent Virtual Assistant | ||
| Journey Orchestration | ||
| Omnichannel Conversation History | ||
| Priority and Skills-Based Routing | ||
| Robust ACD Algorithms |
Data Management (4 vs 0)
| Feature | CloudTalk | Nextiva |
|---|---|---|
| Call Notes | ||
| Call Tagging | ||
| Contact Tags | ||
| Customer Details |
Engagement Channels (0 vs 19)
| Feature | CloudTalk | Nextiva |
|---|---|---|
| Business SMS | ||
| Business VoIP | ||
| Conference Lines | ||
| Customer-to-Team SMS Messaging | ||
| Digital Fax | ||
| Email Management | ||
| HD Voice Quality | ||
| Live Chat | ||
| Messaging Apps Integration | ||
| Omnichannel Engagement | ||
| Online Faxing | ||
| Screenshare & File Share | ||
| Smartphone App | ||
| Social and Review Management | ||
| Toll-Free Number |
Integration (1 vs 0)
| Feature | CloudTalk | Nextiva |
|---|---|---|
| API Access |
Messaging (5 vs 0)
| Feature | CloudTalk | Nextiva |
|---|---|---|
| Fax | ||
| International SMS/MMS | ||
| Personalized Messages | ||
| Text Messages (SMS) | ||
Outbound Calling (6 vs 0)
| Feature | CloudTalk | Nextiva |
|---|---|---|
| Campaigns | ||
| Click-to-Call | ||
| Parallel Dialer | ||
| Power Dialer | ||
| Smart Dialer | ||
| Voicemail Drop |
Outbound Dialing (0 vs 7)
| Feature | CloudTalk | Nextiva |
|---|---|---|
| Blended Inbound & Outbound Calling | ||
| DID Number Management | ||
| Lead Filtering | ||
| List and Campaign Management | ||
| Outbound Dialing | ||
| Progressive, Predictive Outbound Dialing | ||
| TCPA Guardrails |
Recording (1 vs 0)
| Feature | CloudTalk | Nextiva |
|---|---|---|
| Call Recording |
Reporting (3 vs 0)
| Feature | CloudTalk | Nextiva |
|---|---|---|
| Agent Reporting | ||
| Group Reporting | ||
| Post-Call Reporting |
Security (4 vs 0)
| Feature | CloudTalk | Nextiva |
|---|---|---|
| Anti-Spam Number Protection | ||
| STIR/SHAKEN | ||
| Single Sign-On (SSO) | ||
| Spam Protection |
Team Management (1 vs 0)
| Feature | CloudTalk | Nextiva |
|---|---|---|
| Agent Status |
Unique Features
Only in CloudTalk (67)
User Management
AI Call Scoring
AI Conversation Intelligence
AI Smart Notes
AI Trending Topics
AI Voice Agents
Automatic Summaries & Tags
Call Transcription
Topics Extraction
Notifications
Analytics
Missed Calls
Real-Time Dashboard
Talk/Listen Ratio
Transcript Search
Wallboard
Workflow Designer
3 Way Calling
Auto-Answer
Business Hours
+ 47 more unique features
Only in Nextiva (92)
Automated Dispositioning
Generative AI Knowledge Base
Language Detection
Redaction in Digital Workitems
Secure Payment Agent Assist
AI Answering Service
AI Classification
AI Transcription & Summarization
Data Loss Prevention
Language Detection & Translation
Speech to Text
Text-to-Speech
XBert AI Receptionist
Advanced Reporting
Conversational Analytics
Real-Time Dashboards
Reports with Generic Queries
Voice Analytics
Widgets & Customization
99.999% Uptime
+ 72 more unique features
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