CloudTalk vs Freshcaller
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
CloudTalk offers more features (69 vs 47) and more integrations (20 vs 2). Starting price: CloudTalk at $27/mo vs Freshcaller at $15/mo. CloudTalk has 65 unique features while Freshcaller has 43 unique features, with 4 features in common.
| CloudTalk | Freshcaller | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 69 | 47 |
| AI-Powered Features | 9 | 6 |
| Starting Price | $27/mo | $15/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 20 | 2 |
| Shared Features | 4 | |
| Shared Integrations | 1 | |
| Data Quality | 100% | 70% |
Feature Comparison by Category
AI (9 vs 0)
| Feature | CloudTalk | Freshcaller |
|---|---|---|
| AI Call Scoring | ||
| AI Conversation Intelligence | ||
| AI Smart Notes | ||
| AI Trending Topics | ||
| AI Voice Agents | ||
| Automatic Summaries & Tags | ||
| Call Transcription | ||
| Sentiment Analysis | ||
| Topics Extraction |
AI & Automation (0 vs 3)
| Feature | CloudTalk | Freshcaller |
|---|---|---|
| AI-Powered Voice Bots | ||
| FREDDY | ||
| Speech-Enabled IVR |
Administration (1 vs 0)
| Feature | CloudTalk | Freshcaller |
|---|---|---|
| User Management |
Agent Management (0 vs 3)
| Feature | CloudTalk | Freshcaller |
|---|---|---|
| Agent Extensions | ||
| Call Center Agent Statuses | ||
| Day Passes |
Alerts (1 vs 0)
| Feature | CloudTalk | Freshcaller |
|---|---|---|
| Notifications |
Analytics (6 vs 0)
| Feature | CloudTalk | Freshcaller |
|---|---|---|
| Analytics | ||
| Missed Calls | ||
| Real-Time Dashboard | ||
| Talk/Listen Ratio | ||
| Transcript Search | ||
| Wallboard |
Analytics & Reporting (0 vs 9)
| Feature | CloudTalk | Freshcaller |
|---|---|---|
| Abandoned Call Metrics | ||
| Advanced Call Metrics | ||
| Agent Availability Report | ||
| Call Lifecycle Information | ||
| Call Metrics | ||
| Custom Reports | ||
| Live Dashboards | ||
| Pre-built Reports | ||
| Service Level Monitoring |
Automation (2 vs 0)
| Feature | CloudTalk | Freshcaller |
|---|---|---|
| Workflow Automation | ||
| Workflow Designer |
CRM Features (0 vs 2)
| Feature | CloudTalk | Freshcaller |
|---|---|---|
| Call Notes | ||
| Conversation Properties |
Call Customization (0 vs 1)
| Feature | CloudTalk | Freshcaller |
|---|---|---|
| Custom Greetings |
Call Handling (16 vs 0)
| Feature | CloudTalk | Freshcaller |
|---|---|---|
| 3 Way Calling | ||
| Auto-Answer | ||
| Business Hours | ||
| Call Flow Designer | ||
| Call Queuing | ||
| Call Transfers | ||
| Callback | ||
| Caller-Based Routing | ||
| Extensions | ||
| Interactive Voice Response (IVR) | ||
| Preferred Agent | ||
| Ring Groups | ||
| Skill-Based Routing | ||
| Smart Routing | ||
| VIP Queues |
Call Management (0 vs 3)
| Feature | CloudTalk | Freshcaller |
|---|---|---|
| Call Conferencing | ||
| Inbound Caller ID | ||
| Parallel Calling |
Call Routing (0 vs 9)
| Feature | CloudTalk | Freshcaller |
|---|---|---|
| Advanced Inbound Routing | ||
| Basic Call Queues | ||
| Holiday Routing | ||
| IVR (Phone Trees) | ||
| Queue Callback (Virtual Hold) | ||
| Queue Transfer | ||
| Routing Automation | ||
| Smart Escalations | ||
| Wait Queues |
Call Transfer (0 vs 2)
| Feature | CloudTalk | Freshcaller |
|---|---|---|
| Cold Transfer | ||
| Warm Transfer |
Calling (7 vs 0)
| Feature | CloudTalk | Freshcaller |
|---|---|---|
| Automatic Outbound Number | ||
| Branded Caller ID | ||
| International Numbers | ||
| Number Porting | ||
| Toll-Free Numbers | ||
| Unlimited Concurrent Calls | ||
| Virtual Caller ID |
Coaching (2 vs 0)
| Feature | CloudTalk | Freshcaller |
|---|---|---|
| Call Monitoring | ||
| Live Coaching Tools |
Communication (0 vs 1)
| Feature | CloudTalk | Freshcaller |
|---|---|---|
| Inbox |
Data Management (4 vs 0)
| Feature | CloudTalk | Freshcaller |
|---|---|---|
| Call Notes | ||
| Call Tagging | ||
| Contact Tags | ||
| Customer Details |
Integration (1 vs 1)
| Feature | CloudTalk | Freshcaller |
|---|---|---|
| API Access | ||
| Omnichannel Integration |
Messaging (5 vs 0)
| Feature | CloudTalk | Freshcaller |
|---|---|---|
| Fax | ||
| International SMS/MMS | ||
| Personalized Messages | ||
| Text Messages (SMS) | ||
Notifications (0 vs 1)
| Feature | CloudTalk | Freshcaller |
|---|---|---|
| Desktop Notifications |
Outbound Calling (6 vs 0)
| Feature | CloudTalk | Freshcaller |
|---|---|---|
| Campaigns | ||
| Click-to-Call | ||
| Parallel Dialer | ||
| Power Dialer | ||
| Smart Dialer | ||
| Voicemail Drop |
Recording (1 vs 0)
| Feature | CloudTalk | Freshcaller |
|---|---|---|
| Call Recording |
Recording & Compliance (0 vs 4)
| Feature | CloudTalk | Freshcaller |
|---|---|---|
| Call Recording Opt-out | ||
| Call Recordings | ||
| Pause Recordings | ||
| Post-Call Transcripts |
Reporting (3 vs 0)
| Feature | CloudTalk | Freshcaller |
|---|---|---|
| Agent Reporting | ||
| Group Reporting | ||
| Post-Call Reporting |
Security (4 vs 0)
| Feature | CloudTalk | Freshcaller |
|---|---|---|
| Anti-Spam Number Protection | ||
| STIR/SHAKEN | ||
| Single Sign-On (SSO) | ||
| Spam Protection |
Supervision & Coaching (0 vs 2)
| Feature | CloudTalk | Freshcaller |
|---|---|---|
| Call Barging | ||
| Call Monitoring |
Team Collaboration (0 vs 1)
| Feature | CloudTalk | Freshcaller |
|---|---|---|
| Remote-Ready Workforce |
Team Management (1 vs 0)
| Feature | CloudTalk | Freshcaller |
|---|---|---|
| Agent Status |
Telephony (0 vs 5)
| Feature | CloudTalk | Freshcaller |
|---|---|---|
| Bring Your Own Carrier (BYOC) | ||
| Browser-Based Calling | ||
| Number Porting | ||
| SIP Connections | ||
| Voicemail |
Unique Features
Only in CloudTalk (65)
User Management
AI Call Scoring
AI Conversation Intelligence
AI Smart Notes
AI Trending Topics
AI Voice Agents
Automatic Summaries & Tags
Call Transcription
Sentiment Analysis
Topics Extraction
Notifications
Analytics
Missed Calls
Real-Time Dashboard
Talk/Listen Ratio
Transcript Search
Wallboard
Workflow Automation
Workflow Designer
3 Way Calling
+ 45 more unique features
Only in Freshcaller (43)
Agent Extensions
Call Center Agent Statuses
Day Passes
AI-Powered Voice Bots
FREDDY
Speech-Enabled IVR
Abandoned Call Metrics
Advanced Call Metrics
Agent Availability Report
Call Lifecycle Information
Call Metrics
Custom Reports
Live Dashboards
Pre-built Reports
Service Level Monitoring
Custom Greetings
Call Conferencing
Inbound Caller ID
Parallel Calling
Advanced Inbound Routing
+ 23 more unique features
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