ChatBot by Text
chatbot.comBuild Difficulty: 4/5
A few focused days to build a solid replacement
The Best AI Chatbot Software for Your Website
How to Replace ChatBot by TextOverview
Features
83 features across 22 categories
AI(14)
Smart AI agent that tracks past chats, uses connected assets, and integrations to take the right action at the right time
AI suggests the most relevant canned replies based on customer message content (coming soon)
AI assistant equipped with product knowledge to answer questions and help with daily tasks
Enhance messages with AI editing tools like rephrasing, summarizing, correcting grammar, and expanding texts
AI instantly generates contextual responses to customer questions based on business knowledge
Get the gist of conversations without reading through entire transcript with AI chat summary
Responses stay relevant with past tickets, customer behavior, and full chat history
Copilot uses past chats to generate accurate and relevant answers
Set your AI agent's role, tone, and boundaries with custom instructions
AI integration capability for machine learning enhancement
Receive reply suggestions based on imported knowledge sources
Automatically find and display past tickets related to the current case for quick resolutions
Get one-click tag suggestions for chats and tickets based on tagging history
Automatically generate brief and information-rich overview of ticket and conversation history using AI
Analytics(8)
Detailed analytics and reporting on chatbot performance and customer interactions
Track number of conversations resolved by AI agent
Receive a weekly report with top customer questions and trending topics
Collect valuable feedback by allowing customers to rate assistance and evaluate agent performance
Create custom dashboards tailored to specific business needs and metrics
Verify that the message has been read by the recipient and prepare the next steps
Track and monitor website visitors for chat context and behavior insights
Track visited pages, time on site, and more for deeper chat context in real-time support
Automation(7)
Automatically assign tickets to appropriate team members and teams
Design workflows from scratch in a no-code editor for full control
Intelligent chat distribution between available agents
Recognize languages instantly and automate ticket routing, responses, and teamwork across multiple languages
Create custom rules according to your requirements for ticket automation
Choose from ready-made templates like turning bad ratings into tickets or sending follow-ups
Automate repetitive tasks using custom workflows triggered by ticket or chat events
Channels(1)
Support customers across website chat, Messenger, SMS, email, and more in one unified inbox
Chat Management(11)
Prepare ready-made messages based on communication best practices and trigger with single click
Transfer an ongoing chat to other agents when in a pinch or when expert advice is needed
Visitors can download chat transcripts to review their conversations
Visitors can receive emails with chat transcripts to review their conversations
Send and receive files during chats with customizable upload permissions
All visitors starting a chat will be queued and can be picked up manually by agents
Allows agents to see what the customer is typing in real time before the message is sent
Add a unique style to messages with canned responses only you can use
Save frequently used responses under a shortcut and speed up the conversation
Pre-built responses that can be shared across the team
Take over the conversation from your support agent
Customization(5)
Customize chat widget appearance and behavior to match brand identity
Every reply sounds like you, staying consistent, personal, and true to your voice
Customize the sender email address for outgoing messages to align with your brand
Choose the tone used by the AI agent, such as friendly or professional
Custom branded chat widget that can be white-labeled for resellers
Data Management(1)
Access to complete chat history without limits
Email Management(2)
Email addresses that route customer emails into Text App as tickets
Create and manage multiple email templates to streamline team's response process
Enterprise(1)
Establish performance agreements and tracking for enterprise customers
Integration(1)
API calls available for integration and custom development
Knowledge Management(3)
Manage all content used by AI agent, Copilot, and Reply suggestions in one place — edit, update, and control what they learn from
Use information from trusted sources with built-in repository for AI training
Add sources like help articles, internal docs, URLs, and PDFs for AI agent and Copilot to learn from
Languages(1)
Answer customers' questions using a multilingual AI model
Lead Generation(1)
Publish contact form on website and get submissions as tickets directly to inbox
Marketing(1)
Create and run marketing campaigns through the chat platform
Organization(2)
Categorize chats with case-specific tags to filter, identify similar cases, and locate them in archives
Categorize tickets with tags to filter and identify similar cases later
Personalization(3)
Create AI-generated avatars for teammates to personalize conversations visually
AI assistants can personalize every reply with names, emails, and purchase history
AI agent uses user data like name, email, or account info to personalize chat replies
Sales(5)
Deliver timely, relevant messages based on behavior and intent for increased sales
AI offers discount codes at the right time to recover lost sales
Generate and qualify leads instantly at the right moment in conversations
AI agent recommends relevant products to customers in real-time conversations
Chatbot spots buying signals mid-conversation and identifies hesitating shoppers
Security(2)
Track all system activities and changes for compliance and security
Professional security consultation for enterprise deployments
Support(7)
AI agent provides round-the-clock customer support without human intervention needed
Personal account manager for enterprise support and guidance
Personalized setup and training for enterprise customers
Seamlessly hand off conversations to human agents for complex issues
Legal support for compliance and data protection configuration
Direct access to software engineers for technical support and custom implementations
Support customers with ticket management system for organized issue tracking
Team Management(4)
Supervise ongoing chats to train new agents and ensure the best chat quality
Chat with team behind the scenes and leave private notes in chats and tickets visible only to team
All customer conversations land in one unified inbox for team collaboration
Group teammates into teams to handle chats and tickets by department, product, or region
Ticket Management(2)
Prioritize tickets and chats by marking urgent cases to stay organized and manage workload efficiently
Track and manage tickets efficiently with Open, Pending, On hold, Solved, or Closed statuses
Tools(1)
Stay focused and help customers faster with Text App on your desktop for macOS
Pricing
Essential
- ✓AI agent resolutions 10+ per month
- ✓Reply suggestions 5 per user per month
- ✓AI text editing 5 per user per month
- ✓API calls 10,000+ per month
- ✓Visitor tracking 50
- ✓MCP server AI Copilot
- ✓Shared inbox and ticketing system
- ✓3 workflows
- ✓Message sneak peek
- ✓Smart chat routing
- ✓Manual chat routing
- ✓Chat transfer
- ✓Email transcripts
- ✓Download transcript
- ✓File sharing
- ✓Private chat canned responses
- ✓Internal notes
- ✓Chat tags (5 default)
- ✓Teams (1)
- ✓Automated ticket assignment
- ✓Contact form
- ✓Ticket statuses
- ✓Ticket priorities
- ✓Message delivery tracking
- ✓Canned responses
- ✓Conversation rating
- ✓Ticket tags (5 default)
- ✓Team reply addresses (1)
- ✓Forwarding addresses (1)
- ✓Multiple email templates (1)
- ✓Ticketing rules (3)
- ✓Tone of voice selection
- ✓UX personalization
- ✓Multilingual support
- ✓Conversation history
- ✓Knowledge base management
- ✓Knowledge sources
- ✓Similar ticket suggestions
- ✓Ticket language detection
- ✓AI avatars
- ✓Human takeover
Growth
Popular- ✓AI agent resolutions 200+ per month
- ✓Reply suggestions 50 per user per month
- ✓AI text editing 100 per user per month
- ✓API calls 200,000+ per month
- ✓Visitor tracking 400
- ✓Everything in Essential, plus:
- ✓Chat topics insights
- ✓Tag suggestions
- ✓Ticket and chat summary
- ✓Team canned responses
- ✓10 workflows
- ✓30 campaigns
- ✓Advanced widget customization
- ✓Advanced reporting
- ✓Unlimited chat history
- ✓Shared chat canned responses
- ✓Team member chat takeover
Enterprise
- ✓AI agent resolutions 2,000+ per month
- ✓Reply suggestions Unlimited per user per month
- ✓AI text editing Unlimited per user per month
- ✓API calls 1,000,000+ per month
- ✓Visitor tracking 1,000+
- ✓Everything in Growth, plus:
- ✓Service level agreements (SLAs)
- ✓Dedicated Account Manager
- ✓Dedicated onboarding
- ✓Legal assistance
- ✓30 workflows
- ✓50 campaigns
- ✓White-label website widget
- ✓Custom dashboards
- ✓Security assistance
- ✓Audit logs
- ✓Software engineer support
- ✓Alternative payment terms
Cost Calculator
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Build It Yourself
Total Cost Comparison
DIY hosting estimate based on Vercel + Supabase free/pro tiers (~$20/mo). Build time estimated from 83 features at easy complexity.
Build vs Buy
Should you build a ChatBot by Text alternative or buy the subscription? Estimate based on 83 features.
Buy ChatBot by Text
Better ValueBuild Your Own
Buying ChatBot by Text saves ~$101,880 over 3 years vs building.
Estimates based on 83 features and a BuildScore of 4/5. Actual costs vary.
Integrations
6 known integrations