How to Build Your Own ChatBot by Text

Smart AI agent that tracks past chats, uses connected assets, and integrations to take the right action at the right time

AI suggests the most relevant canned replies based on customer message content (coming soon)

AI assistant equipped with product knowledge to answer questions and help with daily tasks

Enhance messages with AI editing tools like rephrasing, summarizing, correcting grammar, and expanding texts

AI instantly generates contextual responses to customer questions based on business knowledge

Prepare ready-made messages based on communication best practices and trigger with single click

Transfer an ongoing chat to other agents when in a pinch or when expert advice is needed

Visitors can download chat transcripts to review their conversations

Visitors can receive emails with chat transcripts to review their conversations

Send and receive files during chats with customizable upload permissions

Detailed analytics and reporting on chatbot performance and customer interactions

Track number of conversations resolved by AI agent

Receive a weekly report with top customer questions and trending topics

Collect valuable feedback by allowing customers to rate assistance and evaluate agent performance

Create custom dashboards tailored to specific business needs and metrics

Automatically assign tickets to appropriate team members and teams

Design workflows from scratch in a no-code editor for full control

Intelligent chat distribution between available agents

Recognize languages instantly and automate ticket routing, responses, and teamwork across multiple languages

Create custom rules according to your requirements for ticket automation

AI agent provides round-the-clock customer support without human intervention needed

Personal account manager for enterprise support and guidance

Personalized setup and training for enterprise customers

Seamlessly hand off conversations to human agents for complex issues

Legal support for compliance and data protection configuration

Customize chat widget appearance and behavior to match brand identity

Every reply sounds like you, staying consistent, personal, and true to your voice

Customize the sender email address for outgoing messages to align with your brand

Choose the tone used by the AI agent, such as friendly or professional

Custom branded chat widget that can be white-labeled for resellers

Deliver timely, relevant messages based on behavior and intent for increased sales

AI offers discount codes at the right time to recover lost sales

Generate and qualify leads instantly at the right moment in conversations

AI agent recommends relevant products to customers in real-time conversations

Chatbot spots buying signals mid-conversation and identifies hesitating shoppers

Supervise ongoing chats to train new agents and ensure the best chat quality

Chat with team behind the scenes and leave private notes in chats and tickets visible only to team

All customer conversations land in one unified inbox for team collaboration

Group teammates into teams to handle chats and tickets by department, product, or region