CloudTalk vs Five9
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
CloudTalk offers more features (69 vs 53) and more integrations (20 vs 13). Starting price: CloudTalk at $27/mo vs Five9 at $119/mo. CloudTalk has 66 unique features while Five9 has 50 unique features, with 3 features in common.
| CloudTalk | Five9 | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 69 | 53 |
| AI-Powered Features | 9 | 13 |
| Starting Price | $27/mo | $119/mo |
| Pricing Tiers | 4 | 5 |
| Integrations | 20 | 13 |
| Shared Features | 3 | |
| Shared Integrations | 3 | |
| Data Quality | 100% | 95% |
Feature Comparison by Category
AI (9 vs 6)
| Feature | CloudTalk | Five9 |
|---|---|---|
| AI Agents | ||
| AI Call Scoring | ||
| AI Conversation Intelligence | ||
| AI Knowledge | ||
| AI Smart Notes | ||
| AI Summaries | ||
| AI Trending Topics | ||
| AI Voice Agents | ||
| Automatic Summaries & Tags | ||
| Call Transcription | ||
| Conversational AI | ||
| Genius AI | ||
| Intelligent Virtual Agent (IVA) | ||
| Sentiment Analysis | ||
| Topics Extraction |
AI Development (0 vs 1)
| Feature | CloudTalk | Five9 |
|---|---|---|
| Five9 GenAI Studio |
Administration (1 vs 0)
| Feature | CloudTalk | Five9 |
|---|---|---|
| User Management |
Agent Management (0 vs 1)
| Feature | CloudTalk | Five9 |
|---|---|---|
| Gamification |
Agent Tools (0 vs 2)
| Feature | CloudTalk | Five9 |
|---|---|---|
| Agent Assist | ||
| Omnichannel Agent Desktop |
Alerts (1 vs 0)
| Feature | CloudTalk | Five9 |
|---|---|---|
| Notifications |
Analytics (6 vs 8)
| Feature | CloudTalk | Five9 |
|---|---|---|
| AI Insights | ||
| Aceyus Vue | ||
| Aceyus Vue Dashboards | ||
| Analytics | ||
| Five9 Analytics | ||
| Interaction Analytics | ||
| Missed Calls | ||
| Operational Intelligence | ||
| Performance Management Dashboard | ||
| Real-Time Dashboard | ||
| Reporting & Analytics | ||
| Talk/Listen Ratio | ||
| Transcript Search | ||
| Wallboard |
Automation (2 vs 1)
| Feature | CloudTalk | Five9 |
|---|---|---|
| Workflow Automation | ||
| Workflow Designer |
Call Handling (16 vs 0)
| Feature | CloudTalk | Five9 |
|---|---|---|
| 3 Way Calling | ||
| Auto-Answer | ||
| Business Hours | ||
| Call Flow Designer | ||
| Call Queuing | ||
| Call Transfers | ||
| Callback | ||
| Caller-Based Routing | ||
| Extensions | ||
| Interactive Voice Response (IVR) | ||
| Preferred Agent | ||
| Ring Groups | ||
| Skill-Based Routing | ||
| Smart Routing | ||
| VIP Queues |
Calling (7 vs 0)
| Feature | CloudTalk | Five9 |
|---|---|---|
| Automatic Outbound Number | ||
| Branded Caller ID | ||
| International Numbers | ||
| Number Porting | ||
| Toll-Free Numbers | ||
| Unlimited Concurrent Calls | ||
| Virtual Caller ID |
Channels (0 vs 6)
| Feature | CloudTalk | Five9 |
|---|---|---|
| Chat | ||
| Email Management | ||
| Live Video | ||
| SMS/MMS | ||
| Social Messaging | ||
| Voice Channel |
Coaching (2 vs 0)
| Feature | CloudTalk | Five9 |
|---|---|---|
| Call Monitoring | ||
| Live Coaching Tools |
Compliance (0 vs 1)
| Feature | CloudTalk | Five9 |
|---|---|---|
| Extra Storage |
Contact Center Operations (0 vs 1)
| Feature | CloudTalk | Five9 |
|---|---|---|
| Blended Inbound/Outbound |
Customer Experience (0 vs 1)
| Feature | CloudTalk | Five9 |
|---|---|---|
| Customer Journey Mapping |
Data Management (4 vs 0)
| Feature | CloudTalk | Five9 |
|---|---|---|
| Call Notes | ||
| Call Tagging | ||
| Contact Tags | ||
| Customer Details |
Development (0 vs 1)
| Feature | CloudTalk | Five9 |
|---|---|---|
| APIs & SDKs |
Digital Engagement (0 vs 2)
| Feature | CloudTalk | Five9 |
|---|---|---|
| Digital Outreach | ||
| Social Media Automation |
Governance (0 vs 1)
| Feature | CloudTalk | Five9 |
|---|---|---|
| AI Trust & Governance |
Infrastructure (0 vs 1)
| Feature | CloudTalk | Five9 |
|---|---|---|
| Geo Redundancy |
Integration (1 vs 0)
| Feature | CloudTalk | Five9 |
|---|---|---|
| API Access |
Integrations (0 vs 2)
| Feature | CloudTalk | Five9 |
|---|---|---|
| CRM Integrations | ||
| UC & UCaaS Integrations |
Management (0 vs 3)
| Feature | CloudTalk | Five9 |
|---|---|---|
| Admin Console | ||
| Agent & Supervisor Consoles | ||
| Supervisor Tools |
Messaging (5 vs 0)
| Feature | CloudTalk | Five9 |
|---|---|---|
| Fax | ||
| International SMS/MMS | ||
| Personalized Messages | ||
| Text Messages (SMS) | ||
Outbound (0 vs 1)
| Feature | CloudTalk | Five9 |
|---|---|---|
| Dialer |
Outbound Calling (6 vs 0)
| Feature | CloudTalk | Five9 |
|---|---|---|
| Campaigns | ||
| Click-to-Call | ||
| Parallel Dialer | ||
| Power Dialer | ||
| Smart Dialer | ||
| Voicemail Drop |
Payment Processing (0 vs 1)
| Feature | CloudTalk | Five9 |
|---|---|---|
| Secure Pay |
Quality & Compliance (0 vs 1)
| Feature | CloudTalk | Five9 |
|---|---|---|
| Quality Management (QM) |
Recording (1 vs 0)
| Feature | CloudTalk | Five9 |
|---|---|---|
| Call Recording |
Recording & Analysis (0 vs 2)
| Feature | CloudTalk | Five9 |
|---|---|---|
| Call Recording | ||
| Live Transcription |
Reporting (3 vs 0)
| Feature | CloudTalk | Five9 |
|---|---|---|
| Agent Reporting | ||
| Group Reporting | ||
| Post-Call Reporting |
Security (4 vs 0)
| Feature | CloudTalk | Five9 |
|---|---|---|
| Anti-Spam Number Protection | ||
| STIR/SHAKEN | ||
| Single Sign-On (SSO) | ||
| Spam Protection |
Security & Compliance (0 vs 1)
| Feature | CloudTalk | Five9 |
|---|---|---|
| WFO Recording Data Protection |
Self-Service (0 vs 2)
| Feature | CloudTalk | Five9 |
|---|---|---|
| IVR with Speech Recognition | ||
| Interactive Voice Response (IVR) |
Services (0 vs 1)
| Feature | CloudTalk | Five9 |
|---|---|---|
| Five9 Professional Services |
Support Services (0 vs 3)
| Feature | CloudTalk | Five9 |
|---|---|---|
| Admin Assist | ||
| Five9 Customer Success Bundles | ||
| Technical Account Manager (TAM) |
Team Management (1 vs 0)
| Feature | CloudTalk | Five9 |
|---|---|---|
| Agent Status |
Voice (0 vs 1)
| Feature | CloudTalk | Five9 |
|---|---|---|
| Five9 Global Voice |
Workforce Management (0 vs 2)
| Feature | CloudTalk | Five9 |
|---|---|---|
| Workforce Management (WFM) | ||
| Workforce Optimization |
Unique Features
Only in CloudTalk (66)
User Management
AI Call Scoring
AI Conversation Intelligence
AI Smart Notes
AI Trending Topics
AI Voice Agents
Automatic Summaries & Tags
Call Transcription
Sentiment Analysis
Topics Extraction
Notifications
Analytics
Missed Calls
Real-Time Dashboard
Talk/Listen Ratio
Transcript Search
Wallboard
Workflow Designer
3 Way Calling
Auto-Answer
+ 46 more unique features
Only in Five9 (50)
Gamification
Agent Assist
Omnichannel Agent Desktop
AI Agents
AI Knowledge
AI Summaries
Conversational AI
Genius AI
Intelligent Virtual Agent (IVA)
Five9 GenAI Studio
Aceyus Vue
Aceyus Vue Dashboards
AI Insights
Five9 Analytics
Interaction Analytics
Operational Intelligence
Performance Management Dashboard
Reporting & Analytics
Chat
Email Management
+ 30 more unique features
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