RingCentral

Enables customer service through intelligent call routing to the right resources

Maximize uptime, call quality, flexibility, scalability, and safeguard your data

Staff can be reached anywhere, on any of their devices when callers find them in your dial-by-name directory

Users and departments can customize their extensions with their choice of music, messages, and voicemail greetings

Extend Auto-Receptionist capabilities with connections to the Dial-By-Name Directory, system extensions, voicemail, or even external business phone numbers

Choose hold music and messages to play based on time, day, and caller ID information

Block numbers that start with a specific area code, start with 1-800, or are identified as spam numbers

Customize fax cover pages or choose from existing templates to send faxes online through the app

Send a fax directly from your email account

Choose a date and time to send out your fax

Send eFaxes to up to 50 recipients at a time or enable Fax Broadcasting in case you need to send more

Receive instant fax alerts by the RingCentral app, SMS, or email

Select a printer in the RingCentral app and print all incoming faxes automatically

Send a fax just as you would print a document

Automatically attach a scanned document to the RingCentral app from your scanner or a multi-function printer and send it as an eFax

Route calls to your local numbers anywhere, worldwide, using robust answering rules

Enable automatic recordings for one or many users

Delegates can call on behalf, hold, pick up within the group, share a line, and join calls

Assign up to 10 assistants to an executive or up to 10 executives to an assistant

Transfer calls from one device (mobile) to another (desktop) effortlessly

Forward calls to any extension, phone number, group, or department simultaneously or sequentially

Plug in a headset or use your computer's speakers and microphone to turn any computer into a softphone and call controller

Park up to 50 calls simultaneously, both inbound calls and outbound calls

Caller ID displays before the incoming call ever connects, giving you some reference to decide how you want to respond to the call

Caller ID information is displayed for all incoming calls on all devices

Choose through hundreds of state-of-the-art voice over internet protocol (VoIP) phones or bring your current devices in our BYOD program

Use extensions to play announcements, eliminating the need to answer the telephone system for commonly requested information, such as hours of operation

View up to 100 user extensions' real-time presence status on desktop or mobile

Allows employees to access their own extensions, profiles, voicemail, and other cloud-based phone system features during remote work or while sitting at desks working in different offices

Easily create a call menu that directs callers automatically to the right service or department

Customize call menus through an easy-to-understand, drag-and-drop interface

Select local telephone numbers in any location and establish yourself as a local business

Simple-to-set-up audio collaboration for three or more parties, no bridges or special equipment needed, and no minutes restrictions

Native dialing and voicemail mean no extra software to disrupt normal workflows

Just like automatic replies on emails, the user can also schedule a time period when the incoming calls should be forwarded

Make announcements from your desk phone, desktop, or mobile

From your desk phone, you can see who's available, on do not disturb, already on a call, holding, or has a call ringing

Make voice calls directly from within any app by highlighting any number on your computer and click RingOut to dial

Share calls and lines among traditional phone systems, and pick up an incoming call on any phone

Transfer or create new dedicated 800 or vanity numbers for different marketing and business needs

Preview your voicemail messages in text when you can't listen to voicemails

Get email and SMS notifications of voicemail transcriptions, received faxes, missed calls, fax transmission results, etc

Directly join other 3rd party meetings (such as Zoom and Webex video meetings) from the room

Move your meeting from your mobile device to a nearby room, with just one click

Pair and control room settings directly with your mobile phone

Share content wirelessly from your desktop computer directly to the room

Use your Rooms system to place phone calls, using the room controller as a touch display (requires Rooms Phone Line license)

Say 'Hi RingCentral, join meeting' to the room controller to start a scheduled meeting

Use powerful search capability to search through text trails by looking up keywords

Login and send SMS & MMS in seconds. Switch between desktop and cell phone anytime to pick up where you left off

Designed to help improve deliverability, stay carrier compliant and deter some of the new fees now associated with business SMS

Send a text message to multiple people, either separately or as a group text

Send and receive images, audio files, videos, emojis, and other file attachments

Create automatic replies to inbound SMS' for after hours, when you're on vacation, or to respond to commonly asked questions

Automate processes and accelerate revenue when you integrate RingCentral SMS capabilities into your CRM, scheduling, marketing, and other business tools

Send and receive texts across all your devices, including VoIP phone systems, smartphones, tablets, and PC

SMS outreach from your business number to maintain professional and secure communications

RingCentral delivers less than 6 minutes of downtime every year, making good on our reliability promises and maintaining the highest uptime among industry leaders

Block calls and faxes with no caller ID, and allow or block numbers that start with a specific area code — plus more advanced phone service options

Fully compliant with RAY BAUM's Act and Kari's Law to keep your employees safe with enhanced nomadic location awareness

With our RingCentral for Microsoft Intune (iOS, Android) integration we make it easy for IT to monitor and enforce security policies across company-owned and bring-your-own-device (BYOD) environments

Make outbound business calls using your personal number, but mask it with your RingCentral number to maintain confidentiality

Secure identity management with any identity provider (IdP) that supports SAML 2.0, such as Okta, OneLogin, Microsoft, Google, and more

Call encryption prevents eavesdropping on all RingCentral endpoints, such as desk phones, the desktop app, and the mobile app

Bring your everyday business apps into the RingCentral app

Add or remove users, create or manage channels on all corporate devices instantly to ensure secure access

Connect your Microsoft, Google, or device calendar to your RingCentral app to schedule, view, and join upcoming meetings right in the app

Reorder the tabs in the left navigation bar on the RingCentral app to get quick access to your favorite advanced features

Compatible with iOS, Android and multi-modal devices with no special installation needed

Attach files like documents, images, or videos to a message from your computer or cloud storage services

Create channels with up to 200 people

Save an important message for yourself and your team members or leave comments right on a file

Toggle between channels or choose your default channel to connect immediately to your team

Document information you'd like to refer back to later. Add notes directly into direct messages, groups, and teams

Categorize your conversations based on names and colors

Check who is online or offline at the click of a button

In-app Resource Center for onboarding, feature discovery, help, support, and feedback

Prevent data leakage and compromised devices in the field with integrated Microsoft inTune

Create tasks for yourself or other people. Add them to a direct message, group, or team conversation

Easily split up a larger meeting into smaller groups for effective brainstorming sessions

Join video meetings straight from web browsers—all with the exact same look and feel

Capture notes during your video meetings, and share them in recordings or team chats

Flip from mobile to desktop and back again with one tap, without ever leaving your meeting

Bring teams together for exciting collaborative sessions with a digital whiteboard that makes room for everyone's ideas

Add another layer of security to video conferencing sessions when needed — with the ability to dynamically turn on or off with a click of a button

Keep a record of who-said-what with automatic voice transcription, complete with speaker identification

Remotely control another participant's mouse, touchpad, and keyboard while screen sharing

Share a live back camera view from your mobile device during a meeting

Host ongoing meetings that allow colleagues to come and go as they please — kind of like a virtual team room

Hosts can prepare backstage before a webinar and after a webinar is over to debrief

Add company branding and colors with simple drag-and-drop functionality

Customize and send automated reminder and follow-up emails to registrants and attendees

Attendees can join from the RingCentral desktop/mobile apps, Rooms, or even from their favorite browser

Integrate and sync webinar data with your marketing automation platforms, such as Marketo

Pre-configure or create polls on the fly to better engage with and understand attendees

Engage directly with attendees by answering questions through the Q&A tab

Set up and configure all of your webinar settings, directly from the RingCentral app

Hosts can view engagement metrics via the host panel, and admins can view quality of service data of the webinar