Five9 vs Tidio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Five9 offers fewer features (53 vs 143) and fewer integrations (13 vs 17). Starting price: Five9 at $119/mo vs Tidio at $24.17/mo. Five9 has 53 unique features while Tidio has 143 unique features, with 0 features in common.
| Five9 | Tidio | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 53 | 143 |
| AI-Powered Features | 13 | 26 |
| Starting Price | $119/mo | $24.17/mo |
| Pricing Tiers | 5 | 7 |
| Integrations | 13 | 17 |
| Shared Features | 0 | |
| Shared Integrations | 3 | |
| Data Quality | 95% | 95% |
Feature Comparison by Category
AI (6 vs 18)
| Feature | Five9 | Tidio |
|---|---|---|
| AI Agents | ||
| AI Knowledge | ||
| AI Reply Assistant | ||
| AI Summaries | ||
| AI-driven Email Resolutions | ||
| Advanced Copilot | ||
| Conversational AI | ||
| Copilot AI Reply Assistant | ||
| FAQ Scraper | ||
| FAQ Upload | ||
| Genius AI | ||
| Guaranteed Resolution Rate | ||
| Human Handoff | ||
| Import Zendesk Articles | ||
| Instant Updates |
AI Development (1 vs 0)
| Feature | Five9 | Tidio |
|---|---|---|
| Five9 GenAI Studio |
Agent Management (1 vs 0)
| Feature | Five9 | Tidio |
|---|---|---|
| Gamification |
Agent Tools (2 vs 0)
| Feature | Five9 | Tidio |
|---|---|---|
| Agent Assist | ||
| Omnichannel Agent Desktop |
Analytics (8 vs 19)
| Feature | Five9 | Tidio |
|---|---|---|
| AI Insights | ||
| AI Insights & CSAT | ||
| Aceyus Vue | ||
| Aceyus Vue Dashboards | ||
| Advanced Analytics | ||
| Automated Satisfaction Survey | ||
| Basic Analytics | ||
| Channel Performance Analytics | ||
| Conversation Metrics | ||
| Custom Analytics | ||
| Customer Satisfaction Measurement | ||
| Data Comparisons | ||
| Five9 Analytics | ||
| Flows Performance Analytics | ||
| Improvement Suggestions |
Apps (0 vs 2)
| Feature | Five9 | Tidio |
|---|---|---|
| Desktop App | ||
| Mobile App |
Automation (1 vs 18)
| Feature | Five9 | Tidio |
|---|---|---|
| Auto Solve Tickets | ||
| Automated Conversation Solving | ||
| Automated Ticket Routing | ||
| Automatic Chat Assignment | ||
| Automatic Reply | ||
| Busy Operator Response Flows | ||
| FAQ Flows Templates | ||
| Flows | ||
| Flows in Live Conversations | ||
| Mobile-specific Actions | ||
| Offline Auto-reply | ||
| Reassign with Flows | ||
| Sales Flows Templates | ||
| Scroll Percentage Trigger | ||
| Ticket Workflows |
CRM (0 vs 2)
| Feature | Five9 | Tidio |
|---|---|---|
| Tags and Contact Properties | ||
| Visitor Notes |
Channels (6 vs 0)
| Feature | Five9 | Tidio |
|---|---|---|
| Chat | ||
| Email Management | ||
| Live Video | ||
| SMS/MMS | ||
| Social Messaging | ||
| Voice Channel |
Communication (0 vs 17)
| Feature | Five9 | Tidio |
|---|---|---|
| Chat Page | ||
| Email Integration | ||
| Email Management System | ||
| Email Support | ||
| File Attachments | ||
| Larger Attachments | ||
| Live Chat | ||
| Live Typing | ||
| Live Video Calls | ||
| Messenger Integration | ||
| Messenger Support | ||
| Multichannel Support | ||
| Offline Message | ||
| Read Receipt | ||
| Transfer to Operator |
Compliance (1 vs 0)
| Feature | Five9 | Tidio |
|---|---|---|
| Extra Storage |
Contact Center Operations (1 vs 0)
| Feature | Five9 | Tidio |
|---|---|---|
| Blended Inbound/Outbound |
Customer Experience (1 vs 0)
| Feature | Five9 | Tidio |
|---|---|---|
| Customer Journey Mapping |
Customization (0 vs 9)
| Feature | Five9 | Tidio |
|---|---|---|
| Background Color and Picture Customization | ||
| Chat Visibility Settings | ||
| Custom AI Name | ||
| Custom Branding | ||
| Offline Widget Visibility | ||
| Remove Tidio Branding | ||
| Script Templates | ||
| Welcome Screen Customization | ||
| Widget Position |
Data Collection (0 vs 2)
| Feature | Five9 | Tidio |
|---|---|---|
| Data Collection via Flows | ||
| Pre-chat Survey |
Development (1 vs 0)
| Feature | Five9 | Tidio |
|---|---|---|
| APIs & SDKs |
Digital Engagement (2 vs 0)
| Feature | Five9 | Tidio |
|---|---|---|
| Digital Outreach | ||
| Social Media Automation |
E-commerce (0 vs 11)
| Feature | Five9 | Tidio |
|---|---|---|
| 40+ E-commerce Templates | ||
| Abandoned Cart Recovery | ||
| Delivery Zone Check | ||
| Discount Offering | ||
| Lyro Product Recommendation | ||
| Native Shopify Actions | ||
| Order History | ||
| Order Management | ||
| Product Recommendations | ||
| Shopping Cart Preview |
Governance (1 vs 0)
| Feature | Five9 | Tidio |
|---|---|---|
| AI Trust & Governance |
Infrastructure (1 vs 0)
| Feature | Five9 | Tidio |
|---|---|---|
| Geo Redundancy |
Integration (0 vs 6)
| Feature | Five9 | Tidio |
|---|---|---|
| 100MB File Upload | ||
| API Documentation | ||
| App Integrations | ||
| Lyro Connect | ||
| Mobile SDK | ||
| OpenAPI |
Integrations (2 vs 1)
| Feature | Five9 | Tidio |
|---|---|---|
| CRM Integrations | ||
| Third-party Platform Connection | ||
| UC & UCaaS Integrations |
Localization (0 vs 2)
| Feature | Five9 | Tidio |
|---|---|---|
| Multilanguage Support | ||
| Multilanguage Widget |
Management (3 vs 9)
| Feature | Five9 | Tidio |
|---|---|---|
| Admin Console | ||
| Agent & Supervisor Consoles | ||
| Chat Transcripts | ||
| Conversation Control | ||
| Custom Limits | ||
| Department Grouping | ||
| Departments | ||
| Multiproject | ||
| Operating Hours | ||
| Spam Management | ||
| Supervisor Tools | ||
| Track Operator Tickets |
Notification (0 vs 1)
| Feature | Five9 | Tidio |
|---|---|---|
| Personal Notifications |
Outbound (1 vs 0)
| Feature | Five9 | Tidio |
|---|---|---|
| Dialer |
Payment Processing (1 vs 0)
| Feature | Five9 | Tidio |
|---|---|---|
| Secure Pay |
Productivity (0 vs 1)
| Feature | Five9 | Tidio |
|---|---|---|
| Macros |
Quality & Compliance (1 vs 0)
| Feature | Five9 | Tidio |
|---|---|---|
| Quality Management (QM) |
Recording & Analysis (2 vs 0)
| Feature | Five9 | Tidio |
|---|---|---|
| Call Recording | ||
| Live Transcription |
Security (0 vs 6)
| Feature | Five9 | Tidio |
|---|---|---|
| Ban Users | ||
| Compliance | ||
| SSO | ||
| Super Admin Role | ||
| User Permissions | ||
| User Permissions Management |
Security & Compliance (1 vs 0)
| Feature | Five9 | Tidio |
|---|---|---|
| WFO Recording Data Protection |
Self-Service (2 vs 0)
| Feature | Five9 | Tidio |
|---|---|---|
| IVR with Speech Recognition | ||
| Interactive Voice Response (IVR) |
Services (1 vs 0)
| Feature | Five9 | Tidio |
|---|---|---|
| Five9 Professional Services |
Social Media (0 vs 3)
| Feature | Five9 | Tidio |
|---|---|---|
| Facebook and Instagram Comments | ||
| Instagram Direct Messages | ||
| Instagram Integration |
Support (0 vs 9)
| Feature | Five9 | Tidio |
|---|---|---|
| Account Reviews | ||
| Dedicated Customer Success Manager | ||
| Dedicated Implementation Specialist | ||
| Email Support Channel | ||
| Flows Building Assistance | ||
| Live Chat Support | ||
| Slack Support | ||
| Training Sessions |
Support Services (3 vs 0)
| Feature | Five9 | Tidio |
|---|---|---|
| Admin Assist | ||
| Five9 Customer Success Bundles | ||
| Technical Account Manager (TAM) |
Ticketing (0 vs 7)
| Feature | Five9 | Tidio |
|---|---|---|
| Advanced Ticket Filtering | ||
| Create Tickets from Chats and Emails | ||
| Switch Ticket Ownership | ||
| Ticket Priorities | ||
| Ticket Tags | ||
| Ticketing System | ||
| Tickets History |
Voice (1 vs 0)
| Feature | Five9 | Tidio |
|---|---|---|
| Five9 Global Voice |
Workforce Management (2 vs 0)
| Feature | Five9 | Tidio |
|---|---|---|
| Workforce Management (WFM) | ||
| Workforce Optimization |
Unique Features
Only in Five9 (53)
Gamification
Agent Assist
Omnichannel Agent Desktop
AI Agents
AI Knowledge
AI Summaries
Conversational AI
Genius AI
Intelligent Virtual Agent (IVA)
Five9 GenAI Studio
Aceyus Vue
Aceyus Vue Dashboards
AI Insights
Five9 Analytics
Interaction Analytics
Operational Intelligence
Performance Management Dashboard
Reporting & Analytics
Workflow Automation
Chat
+ 33 more unique features
Only in Tidio (143)
Advanced Copilot
AI Reply Assistant
AI-driven Email Resolutions
Copilot AI Reply Assistant
FAQ Scraper
FAQ Upload
Guaranteed Resolution Rate
Human Handoff
Import Zendesk Articles
Instant Updates
Knowledge-based Responses
Lyro AI Agent
Lyro AI as Managed Service
Lyro Playground
Lyro Smart Actions
Multiple Data Sources
Smart Redirections
Website Scraper
Advanced Analytics
AI Insights & CSAT
+ 123 more unique features
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