HappyFox vs Tidio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
HappyFox offers fewer features (121 vs 143) and more integrations (104 vs 17). Starting price: HappyFox at Contact Sales vs Tidio at $24.17/mo. HappyFox has 118 unique features while Tidio has 139 unique features, with 3 features in common.
| HappyFox | Tidio | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 121 | 143 |
| AI-Powered Features | 4 | 26 |
| Starting Price | Contact Sales | $24.17/mo |
| Pricing Tiers | 4 | 7 |
| Integrations | 104 | 17 |
| Shared Features | 3 | |
| Shared Integrations | 8 | |
| Data Quality | 100% | 95% |
Feature Comparison by Category
AI (4 vs 18)
| Feature | HappyFox | Tidio |
|---|---|---|
| AI Reply Assistant | ||
| AI-driven Email Resolutions | ||
| Advanced Copilot | ||
| Assist AI | ||
| Autopilot | ||
| Chatbot | ||
| Copilot AI Reply Assistant | ||
| FAQ Scraper | ||
| FAQ Upload | ||
| Guaranteed Resolution Rate | ||
| HappyFox AI | ||
| Human Handoff | ||
| Import Zendesk Articles | ||
| Instant Updates | ||
| Knowledge-based Responses |
Analytics (0 vs 19)
| Feature | HappyFox | Tidio |
|---|---|---|
| AI Insights & CSAT | ||
| Advanced Analytics | ||
| Automated Satisfaction Survey | ||
| Basic Analytics | ||
| Channel Performance Analytics | ||
| Conversation Metrics | ||
| Custom Analytics | ||
| Customer Satisfaction Measurement | ||
| Data Comparisons | ||
| Flows Performance Analytics | ||
| Improvement Suggestions | ||
| Leads Tracking | ||
| Live Visitor List | ||
| Missed Questions | ||
| Operator Performance Analytics |
Apps (0 vs 2)
| Feature | HappyFox | Tidio |
|---|---|---|
| Desktop App | ||
| Mobile App |
Automation (3 vs 18)
| Feature | HappyFox | Tidio |
|---|---|---|
| Auto Solve Tickets | ||
| Automated Conversation Solving | ||
| Automated Ticket Routing | ||
| Automatic Chat Assignment | ||
| Automatic Reply | ||
| Busy Operator Response Flows | ||
| Canned Actions (Macros) | ||
| FAQ Flows Templates | ||
| Flows | ||
| Flows in Live Conversations | ||
| Mobile-specific Actions | ||
| Offline Auto-reply | ||
| Reassign with Flows | ||
| Sales Flows Templates | ||
| Scroll Percentage Trigger |
CRM (0 vs 2)
| Feature | HappyFox | Tidio |
|---|---|---|
| Tags and Contact Properties | ||
| Visitor Notes |
Collaboration (1 vs 0)
| Feature | HappyFox | Tidio |
|---|---|---|
| External Ticket Sharing |
Communication (2 vs 17)
| Feature | HappyFox | Tidio |
|---|---|---|
| Chat Page | ||
| Email Integration | ||
| Email Management System | ||
| Email Notifications | ||
| Email Support | ||
| File Attachments | ||
| Larger Attachments | ||
| Live Chat | ||
| Live Typing | ||
| Live Video Calls | ||
| Messenger Integration | ||
| Messenger Support | ||
| Multichannel Support | ||
| Offline Message | ||
| Read Receipt |
Compliance (2 vs 0)
| Feature | HappyFox | Tidio |
|---|---|---|
| EU Data Center | ||
| SOC 2 Type II Compliance |
Contact Management (5 vs 0)
| Feature | HappyFox | Tidio |
|---|---|---|
| Contact Custom Fields | ||
| Contact Group Custom Fields | ||
| Import Contacts | ||
| Unlimited Contact Groups | ||
| Unlimited Contacts |
Core (1 vs 0)
| Feature | HappyFox | Tidio |
|---|---|---|
| Help Desk |
Customization (4 vs 9)
| Feature | HappyFox | Tidio |
|---|---|---|
| Background Color and Picture Customization | ||
| Chat Visibility Settings | ||
| Code Editor for Support Center | ||
| Custom AI Name | ||
| Custom Branding | ||
| Custom Domain | ||
| Customizable Support Widget | ||
| Offline Widget Visibility | ||
| Remove Tidio Branding | ||
| Script Templates | ||
| Support Portal Builder | ||
| Welcome Screen Customization | ||
| Widget Position |
Data Collection (0 vs 2)
| Feature | HappyFox | Tidio |
|---|---|---|
| Data Collection via Flows | ||
| Pre-chat Survey |
E-commerce (0 vs 11)
| Feature | HappyFox | Tidio |
|---|---|---|
| 40+ E-commerce Templates | ||
| Abandoned Cart Recovery | ||
| Delivery Zone Check | ||
| Discount Offering | ||
| Lyro Product Recommendation | ||
| Native Shopify Actions | ||
| Order History | ||
| Order Management | ||
| Product Recommendations | ||
| Shopping Cart Preview |
Email (2 vs 0)
| Feature | HappyFox | Tidio |
|---|---|---|
| Custom Email | ||
| Unlimited Mailboxes |
Feedback (1 vs 0)
| Feature | HappyFox | Tidio |
|---|---|---|
| Satisfaction Surveys |
IT Operations (4 vs 0)
| Feature | HappyFox | Tidio |
|---|---|---|
| Asset Management | ||
| Asset-Based Ticketing | ||
| Service Desk | ||
| Unlimited Assets |
Integration (2 vs 6)
| Feature | HappyFox | Tidio |
|---|---|---|
| 100MB File Upload | ||
| API Documentation | ||
| App Integrations | ||
| Lyro Connect | ||
| Mobile SDK | ||
| OpenAPI | ||
| REST API | ||
| Webhooks |
Integrations (0 vs 1)
| Feature | HappyFox | Tidio |
|---|---|---|
| Third-party Platform Connection |
Knowledge Management (9 vs 0)
| Feature | HappyFox | Tidio |
|---|---|---|
| Automatic Sitemap Generation | ||
| Contact Group Specific Knowledge Base | ||
| Draft KB Articles | ||
| Export Knowledge Base | ||
| Internal Knowledge Base | ||
| Knowledge Base | ||
| Knowledge Base Drafts | ||
| Knowledge Base Notifications | ||
| SEO Optimization for Knowledge Base |
Localization (2 vs 2)
| Feature | HappyFox | Tidio |
|---|---|---|
| Multilanguage Support | ||
| Multilanguage Widget | ||
| Multilingual Agent Portal | ||
| Multilingual Knowledge Base |
Management (10 vs 9)
| Feature | HappyFox | Tidio |
|---|---|---|
| Agent Collision | ||
| Agent Scripting | ||
| Chat Transcripts | ||
| Conversation Control | ||
| Custom Limits | ||
| Custom Roles and Permissions | ||
| Department Grouping | ||
| Departments | ||
| Multiproject | ||
| Operating Hours | ||
| Proactive Agent Collision | ||
| SLA Breach Notification | ||
| SLA Live Timer | ||
| SLA Management | ||
| Spam Management |
Mobile (2 vs 0)
| Feature | HappyFox | Tidio |
|---|---|---|
| Help Desk Mobile App | ||
| Mobile Asset Manager App |
Notification (0 vs 1)
| Feature | HappyFox | Tidio |
|---|---|---|
| Personal Notifications |
Organization (2 vs 0)
| Feature | HappyFox | Tidio |
|---|---|---|
| Multi-brand Helpdesk | ||
| Multi-branding with Custom Domain |
Portal (2 vs 0)
| Feature | HappyFox | Tidio |
|---|---|---|
| Client Portal | ||
| Self-Service Portal |
Productivity (0 vs 1)
| Feature | HappyFox | Tidio |
|---|---|---|
| Macros |
Reporting (23 vs 0)
| Feature | HappyFox | Tidio |
|---|---|---|
| Agent Activity Report | ||
| All-time Reporting History | ||
| Asset Report | ||
| Automatic Time Tracking | ||
| Business Intelligence | ||
| Canned Actions Report | ||
| Contact Group Report | ||
| Contact Report | ||
| Custom Dashboard | ||
| Custom Field Report | ||
| Dashboard | ||
| Export Tickets to CSV or Excel | ||
| Help Desk Performance Report | ||
| Knowledge Base Analytics | ||
| Report Filters |
Security (14 vs 6)
| Feature | HappyFox | Tidio |
|---|---|---|
| Advanced Audit Logs | ||
| Audit Logs | ||
| Automatic Data Deletion/Redaction | ||
| Ban Users | ||
| Compliance | ||
| Data Encryption - Rest and Transit | ||
| Digitally Signed Emails (DKIM) | ||
| IP-Based Restriction | ||
| Password Policy Management | ||
| Role-Based Security | ||
| SSL Certificate Hosting (Custom Domain) | ||
| SSO | ||
| SSO (GSuite/SAML/Azure) | ||
| SSO Lockout Recovery | ||
| Session-Based Security |
Social Media (0 vs 3)
| Feature | HappyFox | Tidio |
|---|---|---|
| Facebook and Instagram Comments | ||
| Instagram Direct Messages | ||
| Instagram Integration |
Storage (2 vs 0)
| Feature | HappyFox | Tidio |
|---|---|---|
| 2 TB Attachment Store | ||
| Attachment Store |
Support (6 vs 9)
| Feature | HappyFox | Tidio |
|---|---|---|
| Account Reviews | ||
| Customer Success Manager | ||
| Dedicated Customer Success Manager | ||
| Dedicated Implementation Specialist | ||
| Email Support | ||
| Email Support Channel | ||
| Flows Building Assistance | ||
| Live Chat Support | ||
| Migration Assistance | ||
| Phone Support | ||
| Slack Support | ||
| Training Sessions | ||
| Uptime SLA |
Ticketing (17 vs 7)
| Feature | HappyFox | Tidio |
|---|---|---|
| Advanced Ticket Filtering | ||
| Bulk Editing | ||
| Category Wise Statuses | ||
| Create Tickets from Chats and Emails | ||
| Custom Ticket Queues | ||
| Customizable Priorities | ||
| Customizable Statuses | ||
| Kanban View | ||
| Load Balanced Ticket Assignment | ||
| Merge Tickets | ||
| Omnichannel Ticket Creation | ||
| Round Robin Ticket Assignment | ||
| Round Robin on Active Agents | ||
| Scheduled Tickets | ||
| Switch Ticket Ownership |
Training (1 vs 0)
| Feature | HappyFox | Tidio |
|---|---|---|
| HappyFox University |
Unique Features
Only in HappyFox (118)
Assist AI
Autopilot
Chatbot
HappyFox AI
Canned Actions (Macros)
Smart Rule Automation
Workflows
External Ticket Sharing
Email Notifications
EU Data Center
SOC 2 Type II Compliance
Contact Custom Fields
Contact Group Custom Fields
Import Contacts
Unlimited Contact Groups
Unlimited Contacts
Help Desk
Code Editor for Support Center
Custom Domain
Customizable Support Widget
+ 98 more unique features
Only in Tidio (139)
Advanced Copilot
AI Reply Assistant
AI-driven Email Resolutions
Copilot AI Reply Assistant
FAQ Scraper
FAQ Upload
Guaranteed Resolution Rate
Human Handoff
Import Zendesk Articles
Instant Updates
Knowledge-based Responses
Lyro AI Agent
Lyro AI as Managed Service
Lyro Playground
Lyro Smart Actions
Multiple Data Sources
Smart Redirections
Website Scraper
Advanced Analytics
AI Insights & CSAT
+ 119 more unique features
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