HappyFox vs tawk.to
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
HappyFox offers more features (121 vs 52) and more integrations (104 vs 1). Starting price: HappyFox at Contact Sales vs tawk.to at $1/mo. HappyFox has 117 unique features while tawk.to has 48 unique features, with 4 features in common.
| HappyFox | tawk.to | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 121 | 52 |
| AI-Powered Features | 4 | 2 |
| Starting Price | Contact Sales | $1/mo |
| Pricing Tiers | 4 | 3 |
| Integrations | 104 | 1 |
| Shared Features | 4 | |
| Shared Integrations | 0 | |
| Data Quality | 100% | 80% |
Feature Comparison by Category
AI (4 vs 2)
| Feature | HappyFox | tawk.to |
|---|---|---|
| AI Agent | ||
| Assist AI | ||
| Automated Translation | ||
| Autopilot | ||
| Chatbot | ||
| HappyFox AI |
Analytics & Monitoring (0 vs 6)
| Feature | HappyFox | tawk.to |
|---|---|---|
| Geo IP Tracking | ||
| Real-Time Monitoring | ||
| Track Engagement | ||
| Track Sentiment | ||
| Visitor Activity Tracking | ||
| Visitor Information |
Automation (3 vs 2)
| Feature | HappyFox | tawk.to |
|---|---|---|
| Automated Triggers | ||
| Canned Actions (Macros) | ||
| Scheduler | ||
| Smart Rule Automation | ||
| Workflows |
CRM (0 vs 1)
| Feature | HappyFox | tawk.to |
|---|---|---|
| CRM |
Collaboration (1 vs 0)
| Feature | HappyFox | tawk.to |
|---|---|---|
| External Ticket Sharing |
Commerce (0 vs 2)
| Feature | HappyFox | tawk.to |
|---|---|---|
| Conversational Commerce | ||
| In-Chat Payments |
Communication (2 vs 3)
| Feature | HappyFox | tawk.to |
|---|---|---|
| Email Notifications | ||
| File Transfer | ||
| Group Messaging | ||
| Live Chat | ||
| Video + Voice Add-on |
Communication Management (0 vs 1)
| Feature | HappyFox | tawk.to |
|---|---|---|
| Conversation History |
Compliance (2 vs 0)
| Feature | HappyFox | tawk.to |
|---|---|---|
| EU Data Center | ||
| SOC 2 Type II Compliance |
Contact Management (5 vs 0)
| Feature | HappyFox | tawk.to |
|---|---|---|
| Contact Custom Fields | ||
| Contact Group Custom Fields | ||
| Import Contacts | ||
| Unlimited Contact Groups | ||
| Unlimited Contacts |
Content & Knowledge (0 vs 1)
| Feature | HappyFox | tawk.to |
|---|---|---|
| Knowledge Base |
Core (1 vs 0)
| Feature | HappyFox | tawk.to |
|---|---|---|
| Help Desk |
Core Communication (0 vs 3)
| Feature | HappyFox | tawk.to |
|---|---|---|
| Chat Pages | ||
| Dashboard | ||
| Live Chat |
Customization (4 vs 1)
| Feature | HappyFox | tawk.to |
|---|---|---|
| Code Editor for Support Center | ||
| Custom Domain | ||
| Customizable Support Widget | ||
| Remove Branding | ||
| Support Portal Builder |
Data Management (0 vs 1)
| Feature | HappyFox | tawk.to |
|---|---|---|
| Unlimited Chat History |
Developer Tools (0 vs 1)
| Feature | HappyFox | tawk.to |
|---|---|---|
| JavaScript API |
Email (2 vs 0)
| Feature | HappyFox | tawk.to |
|---|---|---|
| Custom Email | ||
| Unlimited Mailboxes |
Engagement (0 vs 1)
| Feature | HappyFox | tawk.to |
|---|---|---|
| Proactive Chat Initiation |
Feedback (1 vs 0)
| Feature | HappyFox | tawk.to |
|---|---|---|
| Satisfaction Surveys |
IT Operations (4 vs 0)
| Feature | HappyFox | tawk.to |
|---|---|---|
| Asset Management | ||
| Asset-Based Ticketing | ||
| Service Desk | ||
| Unlimited Assets |
Integration (2 vs 0)
| Feature | HappyFox | tawk.to |
|---|---|---|
| REST API | ||
| Webhooks |
Integrations (0 vs 1)
| Feature | HappyFox | tawk.to |
|---|---|---|
| 100+ Integrations |
Knowledge Management (9 vs 0)
| Feature | HappyFox | tawk.to |
|---|---|---|
| Automatic Sitemap Generation | ||
| Contact Group Specific Knowledge Base | ||
| Draft KB Articles | ||
| Export Knowledge Base | ||
| Internal Knowledge Base | ||
| Knowledge Base | ||
| Knowledge Base Drafts | ||
| Knowledge Base Notifications | ||
| SEO Optimization for Knowledge Base |
Localization (2 vs 2)
| Feature | HappyFox | tawk.to |
|---|---|---|
| 27 Languages Display | ||
| 45+ Languages Support | ||
| Multilingual Agent Portal | ||
| Multilingual Knowledge Base |
Management (10 vs 0)
| Feature | HappyFox | tawk.to |
|---|---|---|
| Agent Collision | ||
| Agent Scripting | ||
| Custom Roles and Permissions | ||
| Proactive Agent Collision | ||
| SLA Breach Notification | ||
| SLA Live Timer | ||
| SLA Management | ||
| Task Hub | ||
| Task Management | ||
| Work Schedules |
Mobile (2 vs 1)
| Feature | HappyFox | tawk.to |
|---|---|---|
| Help Desk Mobile App | ||
| Mobile Asset Manager App | ||
| Native Mobile Apps |
Moderation (0 vs 2)
| Feature | HappyFox | tawk.to |
|---|---|---|
| Ban/Unban Visitors | ||
| Message Filtering |
Notifications (0 vs 3)
| Feature | HappyFox | tawk.to |
|---|---|---|
| Agent Alerts | ||
| Desktop Notifications | ||
| Email Notifications |
Organization (2 vs 2)
| Feature | HappyFox | tawk.to |
|---|---|---|
| Conversation Tags | ||
| Departments | ||
| Multi-brand Helpdesk | ||
| Multi-branding with Custom Domain |
Performance (0 vs 1)
| Feature | HappyFox | tawk.to |
|---|---|---|
| High Load Dashboard |
Portal (2 vs 0)
| Feature | HappyFox | tawk.to |
|---|---|---|
| Client Portal | ||
| Self-Service Portal |
Productivity (0 vs 1)
| Feature | HappyFox | tawk.to |
|---|---|---|
| Canned Shortcuts |
Reporting (23 vs 1)
| Feature | HappyFox | tawk.to |
|---|---|---|
| Agent Activity Report | ||
| All-time Reporting History | ||
| Asset Report | ||
| Automatic Time Tracking | ||
| Business Intelligence | ||
| Canned Actions Report | ||
| Contact Group Report | ||
| Contact Report | ||
| Custom Dashboard | ||
| Custom Field Report | ||
| Dashboard | ||
| Detailed Reporting | ||
| Export Tickets to CSV or Excel | ||
| Help Desk Performance Report | ||
| Knowledge Base Analytics |
Security (14 vs 1)
| Feature | HappyFox | tawk.to |
|---|---|---|
| Advanced Audit Logs | ||
| Audit Logs | ||
| Automatic Data Deletion/Redaction | ||
| Data Encryption - Rest and Transit | ||
| Digitally Signed Emails (DKIM) | ||
| IP-Based Restriction | ||
| Password Policy Management | ||
| Role-Based Security | ||
| SSL Certificate Hosting (Custom Domain) | ||
| SSO (GSuite/SAML/Azure) | ||
| SSO Lockout Recovery | ||
| Secure Encryption | ||
| Session-Based Security | ||
| Two Factor Authentication | ||
| Your Own Single Sign-on (JWT) |
Security & Control (0 vs 1)
| Feature | HappyFox | tawk.to |
|---|---|---|
| Domain Restriction |
Storage (2 vs 0)
| Feature | HappyFox | tawk.to |
|---|---|---|
| 2 TB Attachment Store | ||
| Attachment Store |
Support (6 vs 0)
| Feature | HappyFox | tawk.to |
|---|---|---|
| Customer Success Manager | ||
| Email Support | ||
| Live Chat Support | ||
| Migration Assistance | ||
| Phone Support | ||
| Uptime SLA |
Support Management (0 vs 1)
| Feature | HappyFox | tawk.to |
|---|---|---|
| Ticketing System |
Support Tools (0 vs 1)
| Feature | HappyFox | tawk.to |
|---|---|---|
| Screen Sharing |
Team Management (0 vs 4)
| Feature | HappyFox | tawk.to |
|---|---|---|
| Agent Aliases | ||
| Agent-to-Agent Messaging | ||
| Tag & Assign Conversations | ||
| Unlimited Agents |
Ticketing (17 vs 0)
| Feature | HappyFox | tawk.to |
|---|---|---|
| Bulk Editing | ||
| Category Wise Statuses | ||
| Custom Ticket Queues | ||
| Customizable Priorities | ||
| Customizable Statuses | ||
| Kanban View | ||
| Load Balanced Ticket Assignment | ||
| Merge Tickets | ||
| Omnichannel Ticket Creation | ||
| Round Robin Ticket Assignment | ||
| Round Robin on Active Agents | ||
| Scheduled Tickets | ||
| Ticket Custom Fields | ||
| Ticket Tagging | ||
| Ticket Templates |
Training (1 vs 0)
| Feature | HappyFox | tawk.to |
|---|---|---|
| HappyFox University |
UI Customization (0 vs 3)
| Feature | HappyFox | tawk.to |
|---|---|---|
| Attention Bubble | ||
| Custom Tabs | ||
| Customizable Widgets |
User Experience (0 vs 2)
| Feature | HappyFox | tawk.to |
|---|---|---|
| 1880+ Emoji Support | ||
| Message Sneak-Peek |
Unique Features
Only in HappyFox (117)
Assist AI
Autopilot
Chatbot
HappyFox AI
Canned Actions (Macros)
Smart Rule Automation
Workflows
External Ticket Sharing
EU Data Center
SOC 2 Type II Compliance
Contact Custom Fields
Contact Group Custom Fields
Import Contacts
Unlimited Contact Groups
Unlimited Contacts
Help Desk
Code Editor for Support Center
Custom Domain
Customizable Support Widget
Support Portal Builder
+ 97 more unique features
Only in tawk.to (48)
AI Agent
Automated Translation
Geo IP Tracking
Real-Time Monitoring
Track Engagement
Track Sentiment
Visitor Activity Tracking
Visitor Information
Automated Triggers
Scheduler
Conversational Commerce
In-Chat Payments
File Transfer
Group Messaging
Video + Voice Add-on
Conversation History
Chat Pages
CRM
Remove Branding
Unlimited Chat History
+ 28 more unique features
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