Comm100 vs Five9
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Comm100 offers more features (131 vs 53) and fewer integrations (12 vs 13). Starting price: Comm100 at $39/mo vs Five9 at $119/mo. Comm100 has 129 unique features while Five9 has 51 unique features, with 2 features in common.
| Comm100 | Five9 | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 131 | 53 |
| AI-Powered Features | 6 | 13 |
| Starting Price | $39/mo | $119/mo |
| Pricing Tiers | 15 | 5 |
| Integrations | 12 | 13 |
| Shared Features | 2 | |
| Shared Integrations | 2 | |
| Data Quality | 95% | 95% |
Feature Comparison by Category
AI (6 vs 6)
| Feature | Comm100 | Five9 |
|---|---|---|
| AI Agent | ||
| AI Agents | ||
| AI Copilot | ||
| AI Insights | ||
| AI Knowledge | ||
| AI Onboarding | ||
| AI QA | ||
| AI Summaries | ||
| Conversational AI | ||
| Genius AI | ||
| Intelligent Virtual Agent (IVA) |
AI Development (0 vs 1)
| Feature | Comm100 | Five9 |
|---|---|---|
| Five9 GenAI Studio |
Agent Management (0 vs 1)
| Feature | Comm100 | Five9 |
|---|---|---|
| Gamification |
Agent Tools (0 vs 2)
| Feature | Comm100 | Five9 |
|---|---|---|
| Agent Assist | ||
| Omnichannel Agent Desktop |
Analytics (22 vs 8)
| Feature | Comm100 | Five9 |
|---|---|---|
| 24/7 Distribution Reporting | ||
| AI Insights | ||
| Aceyus Vue | ||
| Aceyus Vue Dashboards | ||
| Advanced Reporting | ||
| Agent Performance Metrics | ||
| Agent Workload Analytics | ||
| Automatic Invitation Analytics | ||
| Basic Reporting | ||
| Campaign-specific Reports | ||
| Canned Message Usage Analytics | ||
| Chat Source Tracking | ||
| Conversion Tracking | ||
| Custom Reporting | ||
| Department-specific Reports |
Authentication (3 vs 0)
| Feature | Comm100 | Five9 |
|---|---|---|
| Agent Single Sign-On | ||
| Facebook Login | ||
| Visitor Single Sign-On |
Automation (1 vs 1)
| Feature | Comm100 | Five9 |
|---|---|---|
| Auto End Chats | ||
| Workflow Automation |
Channels (0 vs 6)
| Feature | Comm100 | Five9 |
|---|---|---|
| Chat | ||
| Email Management | ||
| Live Video | ||
| SMS/MMS | ||
| Social Messaging | ||
| Voice Channel |
Collaboration (1 vs 0)
| Feature | Comm100 | Five9 |
|---|---|---|
| Internal Notes |
Communication (9 vs 0)
| Feature | Comm100 | Five9 |
|---|---|---|
| Audio-Video Chat | ||
| Department Broadcasting | ||
| File Sharing | ||
| Live Chat | ||
| Offline Messages | ||
| Screen Sharing | ||
| Team Chat | ||
| Ticketing & Messaging | ||
| Voice |
Compliance (3 vs 1)
| Feature | Comm100 | Five9 |
|---|---|---|
| Audit Logs | ||
| Credit Card Masking | ||
| Extra Storage | ||
| Restricted Words |
Contact Center Operations (0 vs 1)
| Feature | Comm100 | Five9 |
|---|---|---|
| Blended Inbound/Outbound |
Customer Experience (0 vs 1)
| Feature | Comm100 | Five9 |
|---|---|---|
| Customer Journey Mapping |
Customization (6 vs 0)
| Feature | Comm100 | Five9 |
|---|---|---|
| Custom Away Status | ||
| Custom CSS and JavaScript | ||
| Custom Variables | ||
| Image Chat Button | ||
| Remove Powered by Comm100 | ||
| Text Link Chat Button |
Data Collection (4 vs 0)
| Feature | Comm100 | Five9 |
|---|---|---|
| Custom Fields | ||
| Post-chat Survey | ||
| Pre-chat Survey | ||
| Visitor Capture |
Data Management (2 vs 0)
| Feature | Comm100 | Five9 |
|---|---|---|
| Chat Transcript Export | ||
| Contact Management |
Deployment (2 vs 0)
| Feature | Comm100 | Five9 |
|---|---|---|
| Cloud Deployment | ||
| On-premise Deployment |
Development (0 vs 1)
| Feature | Comm100 | Five9 |
|---|---|---|
| APIs & SDKs |
Digital Engagement (0 vs 2)
| Feature | Comm100 | Five9 |
|---|---|---|
| Digital Outreach | ||
| Social Media Automation |
Efficiency (7 vs 0)
| Feature | Comm100 | Five9 |
|---|---|---|
| Canned Message Linking | ||
| Canned Message Shortcut | ||
| Canned Messages | ||
| Chat Wrap-up Codes | ||
| Chat Wrap-ups | ||
| Keyboard Shortcuts | ||
| Multiple Simultaneous Chats |
Engagement (4 vs 0)
| Feature | Comm100 | Five9 |
|---|---|---|
| Automatic Proactive Chat | ||
| Manual Proactive Chat | ||
| Page Push | ||
| Proactive Chat Invitation |
Feedback (1 vs 0)
| Feature | Comm100 | Five9 |
|---|---|---|
| Visitor Rating |
Governance (0 vs 1)
| Feature | Comm100 | Five9 |
|---|---|---|
| AI Trust & Governance |
Infrastructure (0 vs 1)
| Feature | Comm100 | Five9 |
|---|---|---|
| Geo Redundancy |
Integration (3 vs 0)
| Feature | Comm100 | Five9 |
|---|---|---|
| Agent Console Extension | ||
| Custom SMTP Server | ||
| Offline to Email Forwarding |
Integrations (0 vs 2)
| Feature | Comm100 | Five9 |
|---|---|---|
| CRM Integrations | ||
| UC & UCaaS Integrations |
Management (10 vs 3)
| Feature | Comm100 | Five9 |
|---|---|---|
| Admin Console | ||
| Agent & Supervisor Consoles | ||
| Agent Capacity Management | ||
| Agent Group Tags | ||
| Agent Removal | ||
| Agent Shift Management | ||
| Agent Status Management | ||
| Departments | ||
| Group Chats by Status | ||
| Manager Chat Joining | ||
| Shift Management | ||
| Supervision and Quality Control | ||
| Supervisor Tools |
Marketing (1 vs 0)
| Feature | Comm100 | Five9 |
|---|---|---|
| Dynamic Chat Campaigns |
Mobile (4 vs 0)
| Feature | Comm100 | Five9 |
|---|---|---|
| Adaptive Chat Button | ||
| Mobile App | ||
| Mobile Chat Button | ||
| Mobile SDK |
Notifications (2 vs 0)
| Feature | Comm100 | Five9 |
|---|---|---|
| Audio Alerts | ||
| Visual Alerts |
Optimization (1 vs 0)
| Feature | Comm100 | Five9 |
|---|---|---|
| Queue Management |
Outbound (0 vs 1)
| Feature | Comm100 | Five9 |
|---|---|---|
| Dialer |
Payment Processing (0 vs 1)
| Feature | Comm100 | Five9 |
|---|---|---|
| Secure Pay |
Personalization (8 vs 0)
| Feature | Comm100 | Five9 |
|---|---|---|
| Agent Avatar | ||
| Auto-translation | ||
| Automatic Translation | ||
| Chat Button and Window Styles | ||
| Customizable Chat Window | ||
| Dynamic Design | ||
| Multi-language Chat | ||
| Offline Message Window |
Quality & Compliance (0 vs 1)
| Feature | Comm100 | Five9 |
|---|---|---|
| Quality Management (QM) |
Recording & Analysis (0 vs 2)
| Feature | Comm100 | Five9 |
|---|---|---|
| Call Recording | ||
| Live Transcription |
Routing (7 vs 0)
| Feature | Comm100 | Five9 |
|---|---|---|
| Advanced Chat Routing | ||
| Agent Accept Chats Automatically | ||
| Backup Department | ||
| Chat Routing | ||
| Chat Transfer | ||
| Load Balancing | ||
| Round Robin Assignment |
Security (7 vs 0)
| Feature | Comm100 | Five9 |
|---|---|---|
| Advanced Password Policies | ||
| Agent Ban Visitors | ||
| Agent IP Restriction | ||
| Agent Permissions | ||
| CAPTCHA Verification | ||
| Role-based Access Control | ||
| TLS Encryption |
Security & Compliance (0 vs 1)
| Feature | Comm100 | Five9 |
|---|---|---|
| WFO Recording Data Protection |
Self-Service (2 vs 2)
| Feature | Comm100 | Five9 |
|---|---|---|
| Booking | ||
| IVR with Speech Recognition | ||
| Interactive Voice Response (IVR) | ||
| Knowledge Base |
Services (0 vs 1)
| Feature | Comm100 | Five9 |
|---|---|---|
| Five9 Professional Services |
Support (5 vs 0)
| Feature | Comm100 | Five9 |
|---|---|---|
| 24/7 Live Chat Support | ||
| Email Support | ||
| Guided Onboarding | ||
| Named Customer Success Manager | ||
| Phone Support |
Support Services (0 vs 3)
| Feature | Comm100 | Five9 |
|---|---|---|
| Admin Assist | ||
| Five9 Customer Success Bundles | ||
| Technical Account Manager (TAM) |
Targeting (3 vs 0)
| Feature | Comm100 | Five9 |
|---|---|---|
| Custom Visitor Filter | ||
| Domain-specific Chat Display | ||
| Visitor Segmentation |
Tools (2 vs 0)
| Feature | Comm100 | Five9 |
|---|---|---|
| Auto Login/Logout | ||
| Spell Check |
UX (5 vs 0)
| Feature | Comm100 | Five9 |
|---|---|---|
| Chat Queue Display | ||
| Pin Chat to Tab | ||
| Sent and Seen Indicators | ||
| Typing Sneak Peek | ||
| Visitor Typing Indicator |
Voice (0 vs 1)
| Feature | Comm100 | Five9 |
|---|---|---|
| Five9 Global Voice |
Workforce Management (0 vs 2)
| Feature | Comm100 | Five9 |
|---|---|---|
| Workforce Management (WFM) | ||
| Workforce Optimization |
Unique Features
Only in Comm100 (129)
AI Agent
AI Copilot
AI Onboarding
AI QA
24/7 Distribution Reporting
Advanced Reporting
Agent Performance Metrics
Agent Workload Analytics
Automatic Invitation Analytics
Basic Reporting
Campaign-specific Reports
Canned Message Usage Analytics
Chat Source Tracking
Conversion Tracking
Custom Reporting
Department-specific Reports
Manual Invitation Analytics
Post-chat Survey Report
Pre-chat Survey Report
Queue Wait Time Analytics
+ 109 more unique features
Only in Five9 (51)
Gamification
Agent Assist
Omnichannel Agent Desktop
AI Agents
AI Summaries
Conversational AI
Genius AI
Intelligent Virtual Agent (IVA)
Five9 GenAI Studio
Aceyus Vue
Aceyus Vue Dashboards
Five9 Analytics
Interaction Analytics
Operational Intelligence
Performance Management Dashboard
Reporting & Analytics
Workflow Automation
Chat
Email Management
Live Video
+ 31 more unique features
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