CloudTalk vs Comm100
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
CloudTalk offers fewer features (69 vs 131) and more integrations (20 vs 12). Starting price: CloudTalk at $27/mo vs Comm100 at $39/mo. CloudTalk has 69 unique features while Comm100 has 131 unique features, with 0 features in common.
| CloudTalk | Comm100 | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 69 | 131 |
| AI-Powered Features | 9 | 6 |
| Starting Price | $27/mo | $39/mo |
| Pricing Tiers | 4 | 15 |
| Integrations | 20 | 12 |
| Shared Features | 0 | |
| Shared Integrations | 3 | |
| Data Quality | 100% | 95% |
Feature Comparison by Category
AI (9 vs 6)
| Feature | CloudTalk | Comm100 |
|---|---|---|
| AI Agent | ||
| AI Call Scoring | ||
| AI Conversation Intelligence | ||
| AI Copilot | ||
| AI Insights | ||
| AI Knowledge | ||
| AI Onboarding | ||
| AI QA | ||
| AI Smart Notes | ||
| AI Trending Topics | ||
| AI Voice Agents | ||
| Automatic Summaries & Tags | ||
| Call Transcription | ||
| Sentiment Analysis | ||
| Topics Extraction |
Administration (1 vs 0)
| Feature | CloudTalk | Comm100 |
|---|---|---|
| User Management |
Alerts (1 vs 0)
| Feature | CloudTalk | Comm100 |
|---|---|---|
| Notifications |
Analytics (6 vs 22)
| Feature | CloudTalk | Comm100 |
|---|---|---|
| 24/7 Distribution Reporting | ||
| Advanced Reporting | ||
| Agent Performance Metrics | ||
| Agent Workload Analytics | ||
| Analytics | ||
| Automatic Invitation Analytics | ||
| Basic Reporting | ||
| Campaign-specific Reports | ||
| Canned Message Usage Analytics | ||
| Chat Source Tracking | ||
| Conversion Tracking | ||
| Custom Reporting | ||
| Department-specific Reports | ||
| Manual Invitation Analytics | ||
| Missed Calls |
Authentication (0 vs 3)
| Feature | CloudTalk | Comm100 |
|---|---|---|
| Agent Single Sign-On | ||
| Facebook Login | ||
| Visitor Single Sign-On |
Automation (2 vs 1)
| Feature | CloudTalk | Comm100 |
|---|---|---|
| Auto End Chats | ||
| Workflow Automation | ||
| Workflow Designer |
Call Handling (16 vs 0)
| Feature | CloudTalk | Comm100 |
|---|---|---|
| 3 Way Calling | ||
| Auto-Answer | ||
| Business Hours | ||
| Call Flow Designer | ||
| Call Queuing | ||
| Call Transfers | ||
| Callback | ||
| Caller-Based Routing | ||
| Extensions | ||
| Interactive Voice Response (IVR) | ||
| Preferred Agent | ||
| Ring Groups | ||
| Skill-Based Routing | ||
| Smart Routing | ||
| VIP Queues |
Calling (7 vs 0)
| Feature | CloudTalk | Comm100 |
|---|---|---|
| Automatic Outbound Number | ||
| Branded Caller ID | ||
| International Numbers | ||
| Number Porting | ||
| Toll-Free Numbers | ||
| Unlimited Concurrent Calls | ||
| Virtual Caller ID |
Coaching (2 vs 0)
| Feature | CloudTalk | Comm100 |
|---|---|---|
| Call Monitoring | ||
| Live Coaching Tools |
Collaboration (0 vs 1)
| Feature | CloudTalk | Comm100 |
|---|---|---|
| Internal Notes |
Communication (0 vs 9)
| Feature | CloudTalk | Comm100 |
|---|---|---|
| Audio-Video Chat | ||
| Department Broadcasting | ||
| File Sharing | ||
| Live Chat | ||
| Offline Messages | ||
| Screen Sharing | ||
| Team Chat | ||
| Ticketing & Messaging | ||
| Voice |
Compliance (0 vs 3)
| Feature | CloudTalk | Comm100 |
|---|---|---|
| Audit Logs | ||
| Credit Card Masking | ||
| Restricted Words |
Customization (0 vs 6)
| Feature | CloudTalk | Comm100 |
|---|---|---|
| Custom Away Status | ||
| Custom CSS and JavaScript | ||
| Custom Variables | ||
| Image Chat Button | ||
| Remove Powered by Comm100 | ||
| Text Link Chat Button |
Data Collection (0 vs 4)
| Feature | CloudTalk | Comm100 |
|---|---|---|
| Custom Fields | ||
| Post-chat Survey | ||
| Pre-chat Survey | ||
| Visitor Capture |
Data Management (4 vs 2)
| Feature | CloudTalk | Comm100 |
|---|---|---|
| Call Notes | ||
| Call Tagging | ||
| Chat Transcript Export | ||
| Contact Management | ||
| Contact Tags | ||
| Customer Details |
Deployment (0 vs 2)
| Feature | CloudTalk | Comm100 |
|---|---|---|
| Cloud Deployment | ||
| On-premise Deployment |
Efficiency (0 vs 7)
| Feature | CloudTalk | Comm100 |
|---|---|---|
| Canned Message Linking | ||
| Canned Message Shortcut | ||
| Canned Messages | ||
| Chat Wrap-up Codes | ||
| Chat Wrap-ups | ||
| Keyboard Shortcuts | ||
| Multiple Simultaneous Chats |
Engagement (0 vs 4)
| Feature | CloudTalk | Comm100 |
|---|---|---|
| Automatic Proactive Chat | ||
| Manual Proactive Chat | ||
| Page Push | ||
| Proactive Chat Invitation |
Feedback (0 vs 1)
| Feature | CloudTalk | Comm100 |
|---|---|---|
| Visitor Rating |
Integration (1 vs 3)
| Feature | CloudTalk | Comm100 |
|---|---|---|
| API Access | ||
| Agent Console Extension | ||
| Custom SMTP Server | ||
| Offline to Email Forwarding |
Management (0 vs 10)
| Feature | CloudTalk | Comm100 |
|---|---|---|
| Agent Capacity Management | ||
| Agent Group Tags | ||
| Agent Removal | ||
| Agent Shift Management | ||
| Agent Status Management | ||
| Departments | ||
| Group Chats by Status | ||
| Manager Chat Joining | ||
| Shift Management | ||
| Supervision and Quality Control |
Marketing (0 vs 1)
| Feature | CloudTalk | Comm100 |
|---|---|---|
| Dynamic Chat Campaigns |
Messaging (5 vs 0)
| Feature | CloudTalk | Comm100 |
|---|---|---|
| Fax | ||
| International SMS/MMS | ||
| Personalized Messages | ||
| Text Messages (SMS) | ||
Mobile (0 vs 4)
| Feature | CloudTalk | Comm100 |
|---|---|---|
| Adaptive Chat Button | ||
| Mobile App | ||
| Mobile Chat Button | ||
| Mobile SDK |
Notifications (0 vs 2)
| Feature | CloudTalk | Comm100 |
|---|---|---|
| Audio Alerts | ||
| Visual Alerts |
Optimization (0 vs 1)
| Feature | CloudTalk | Comm100 |
|---|---|---|
| Queue Management |
Outbound Calling (6 vs 0)
| Feature | CloudTalk | Comm100 |
|---|---|---|
| Campaigns | ||
| Click-to-Call | ||
| Parallel Dialer | ||
| Power Dialer | ||
| Smart Dialer | ||
| Voicemail Drop |
Personalization (0 vs 8)
| Feature | CloudTalk | Comm100 |
|---|---|---|
| Agent Avatar | ||
| Auto-translation | ||
| Automatic Translation | ||
| Chat Button and Window Styles | ||
| Customizable Chat Window | ||
| Dynamic Design | ||
| Multi-language Chat | ||
| Offline Message Window |
Recording (1 vs 0)
| Feature | CloudTalk | Comm100 |
|---|---|---|
| Call Recording |
Reporting (3 vs 0)
| Feature | CloudTalk | Comm100 |
|---|---|---|
| Agent Reporting | ||
| Group Reporting | ||
| Post-Call Reporting |
Routing (0 vs 7)
| Feature | CloudTalk | Comm100 |
|---|---|---|
| Advanced Chat Routing | ||
| Agent Accept Chats Automatically | ||
| Backup Department | ||
| Chat Routing | ||
| Chat Transfer | ||
| Load Balancing | ||
| Round Robin Assignment |
Security (4 vs 7)
| Feature | CloudTalk | Comm100 |
|---|---|---|
| Advanced Password Policies | ||
| Agent Ban Visitors | ||
| Agent IP Restriction | ||
| Agent Permissions | ||
| Anti-Spam Number Protection | ||
| CAPTCHA Verification | ||
| Role-based Access Control | ||
| STIR/SHAKEN | ||
| Single Sign-On (SSO) | ||
| Spam Protection | ||
| TLS Encryption |
Self-Service (0 vs 2)
| Feature | CloudTalk | Comm100 |
|---|---|---|
| Booking | ||
| Knowledge Base |
Support (0 vs 5)
| Feature | CloudTalk | Comm100 |
|---|---|---|
| 24/7 Live Chat Support | ||
| Email Support | ||
| Guided Onboarding | ||
| Named Customer Success Manager | ||
| Phone Support |
Targeting (0 vs 3)
| Feature | CloudTalk | Comm100 |
|---|---|---|
| Custom Visitor Filter | ||
| Domain-specific Chat Display | ||
| Visitor Segmentation |
Team Management (1 vs 0)
| Feature | CloudTalk | Comm100 |
|---|---|---|
| Agent Status |
Tools (0 vs 2)
| Feature | CloudTalk | Comm100 |
|---|---|---|
| Auto Login/Logout | ||
| Spell Check |
UX (0 vs 5)
| Feature | CloudTalk | Comm100 |
|---|---|---|
| Chat Queue Display | ||
| Pin Chat to Tab | ||
| Sent and Seen Indicators | ||
| Typing Sneak Peek | ||
| Visitor Typing Indicator |
Unique Features
Only in CloudTalk (69)
User Management
AI Call Scoring
AI Conversation Intelligence
AI Smart Notes
AI Trending Topics
AI Voice Agents
Automatic Summaries & Tags
Call Transcription
Sentiment Analysis
Topics Extraction
Notifications
Analytics
Missed Calls
Real-Time Dashboard
Talk/Listen Ratio
Transcript Search
Wallboard
Workflow Automation
Workflow Designer
3 Way Calling
+ 49 more unique features
Only in Comm100 (131)
AI Agent
AI Copilot
AI Insights
AI Knowledge
AI Onboarding
AI QA
24/7 Distribution Reporting
Advanced Reporting
Agent Performance Metrics
Agent Workload Analytics
Automatic Invitation Analytics
Basic Reporting
Campaign-specific Reports
Canned Message Usage Analytics
Chat Source Tracking
Conversion Tracking
Custom Reporting
Department-specific Reports
Manual Invitation Analytics
Post-chat Survey Report
+ 111 more unique features
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