HappyFox vs LiveChat
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
HappyFox offers more features (121 vs 80) and more integrations (104 vs 12). Starting price: HappyFox at Contact Sales vs LiveChat at $25/mo. HappyFox has 119 unique features while LiveChat has 78 unique features, with 2 features in common.
| HappyFox | LiveChat | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 121 | 80 |
| AI-Powered Features | 4 | 10 |
| Starting Price | Contact Sales | $25/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 104 | 12 |
| Shared Features | 2 | |
| Shared Integrations | 5 | |
| Data Quality | 100% | 95% |
Feature Comparison by Category
AI (4 vs 7)
| Feature | HappyFox | LiveChat |
|---|---|---|
| Assist AI | ||
| Autopilot | ||
| Chat Summary | ||
| Chatbot | ||
| Copilot - AI Assistant | ||
| HappyFox AI | ||
| Reply Suggestions | ||
| Sentiment Analysis | ||
| Tag Suggestions | ||
| Text Enhancement | ||
| Text Intelligence |
API & Integration (0 vs 6)
| Feature | HappyFox | LiveChat |
|---|---|---|
| Chat API | ||
| Chat Widget JS API | ||
| Customer SDK | ||
| LiveChat APIs | ||
| Reports API | ||
| Webhooks |
Automation (3 vs 2)
| Feature | HappyFox | LiveChat |
|---|---|---|
| Canned Actions (Macros) | ||
| ChatBot | ||
| Recurring Campaigns | ||
| Smart Rule Automation | ||
| Workflows |
Chat Tools (0 vs 14)
| Feature | HappyFox | LiveChat |
|---|---|---|
| Canned Responses | ||
| Chat Archives | ||
| Chat History | ||
| Chat Ratings | ||
| Chat Tags | ||
| Chat Transcripts | ||
| Chat Transfer | ||
| Direct Chat Link | ||
| File Sharing | ||
| Inactivity Messages | ||
| Live Chat Widget | ||
| Message Sneak-Peek | ||
| Notifications | ||
| Rich Messages |
Collaboration (1 vs 0)
| Feature | HappyFox | LiveChat |
|---|---|---|
| External Ticket Sharing |
Communication (2 vs 0)
| Feature | HappyFox | LiveChat |
|---|---|---|
| Email Notifications | ||
| Live Chat |
Compliance (2 vs 0)
| Feature | HappyFox | LiveChat |
|---|---|---|
| EU Data Center | ||
| SOC 2 Type II Compliance |
Contact Management (5 vs 0)
| Feature | HappyFox | LiveChat |
|---|---|---|
| Contact Custom Fields | ||
| Contact Group Custom Fields | ||
| Import Contacts | ||
| Unlimited Contact Groups | ||
| Unlimited Contacts |
Core (1 vs 0)
| Feature | HappyFox | LiveChat |
|---|---|---|
| Help Desk |
Customer Engagement (0 vs 5)
| Feature | HappyFox | LiveChat |
|---|---|---|
| Chat Buttons | ||
| Eye-Catchers | ||
| Routing Rules | ||
| Targeted Messages | ||
| Visitor Tracking |
Customization (4 vs 4)
| Feature | HappyFox | LiveChat |
|---|---|---|
| Accessibility | ||
| Agent Profiles | ||
| Chat Widget Customization | ||
| Code Editor for Support Center | ||
| Custom Domain | ||
| Customizable Support Widget | ||
| Language Support | ||
| Support Portal Builder |
Email (2 vs 0)
| Feature | HappyFox | LiveChat |
|---|---|---|
| Custom Email | ||
| Unlimited Mailboxes |
Feedback (1 vs 0)
| Feature | HappyFox | LiveChat |
|---|---|---|
| Satisfaction Surveys |
IT Operations (4 vs 0)
| Feature | HappyFox | LiveChat |
|---|---|---|
| Asset Management | ||
| Asset-Based Ticketing | ||
| Service Desk | ||
| Unlimited Assets |
Integration (2 vs 0)
| Feature | HappyFox | LiveChat |
|---|---|---|
| REST API | ||
| Webhooks |
Knowledge Management (9 vs 0)
| Feature | HappyFox | LiveChat |
|---|---|---|
| Automatic Sitemap Generation | ||
| Contact Group Specific Knowledge Base | ||
| Draft KB Articles | ||
| Export Knowledge Base | ||
| Internal Knowledge Base | ||
| Knowledge Base | ||
| Knowledge Base Drafts | ||
| Knowledge Base Notifications | ||
| SEO Optimization for Knowledge Base |
Localization (2 vs 0)
| Feature | HappyFox | LiveChat |
|---|---|---|
| Multilingual Agent Portal | ||
| Multilingual Knowledge Base |
Management (10 vs 0)
| Feature | HappyFox | LiveChat |
|---|---|---|
| Agent Collision | ||
| Agent Scripting | ||
| Custom Roles and Permissions | ||
| Proactive Agent Collision | ||
| SLA Breach Notification | ||
| SLA Live Timer | ||
| SLA Management | ||
| Task Hub | ||
| Task Management | ||
| Work Schedules |
Messaging Channels (0 vs 10)
| Feature | HappyFox | LiveChat |
|---|---|---|
| Apple Messages for Business | ||
| Chat Page | ||
| Email Integration | ||
| Facebook Messenger Integration | ||
| In-Chat Voice, Video & Screen-Sharing | ||
| Instagram Integration | ||
| Mobile Apps Integration | ||
| SMS | ||
| WhatsApp Integration | ||
| X (Twitter) Integration |
Mobile (2 vs 0)
| Feature | HappyFox | LiveChat |
|---|---|---|
| Help Desk Mobile App | ||
| Mobile Asset Manager App |
Organization (2 vs 0)
| Feature | HappyFox | LiveChat |
|---|---|---|
| Multi-brand Helpdesk | ||
| Multi-branding with Custom Domain |
Portal (2 vs 0)
| Feature | HappyFox | LiveChat |
|---|---|---|
| Client Portal | ||
| Self-Service Portal |
Reporting (23 vs 0)
| Feature | HappyFox | LiveChat |
|---|---|---|
| Agent Activity Report | ||
| All-time Reporting History | ||
| Asset Report | ||
| Automatic Time Tracking | ||
| Business Intelligence | ||
| Canned Actions Report | ||
| Contact Group Report | ||
| Contact Report | ||
| Custom Dashboard | ||
| Custom Field Report | ||
| Dashboard | ||
| Export Tickets to CSV or Excel | ||
| Help Desk Performance Report | ||
| Knowledge Base Analytics | ||
| Report Filters |
Reporting & Analytics (0 vs 9)
| Feature | HappyFox | LiveChat |
|---|---|---|
| Advanced Reporting | ||
| Agent Reports | ||
| Chat Reports | ||
| Customer Reports | ||
| Data Export | ||
| Data Summary | ||
| Ecommerce Reports | ||
| On-Demand Reporting | ||
| Reports & Analytics |
Sales & Ecommerce (0 vs 6)
| Feature | HappyFox | LiveChat |
|---|---|---|
| Customer Data | ||
| Ecommerce Integrations | ||
| Goals & Sales Tracker | ||
| Pre-set Messages | ||
| Product Cards | ||
| Sales Tracker |
Security (14 vs 8)
| Feature | HappyFox | LiveChat |
|---|---|---|
| Access Restriction | ||
| Advanced Audit Logs | ||
| Audit Logs | ||
| Automatic Data Deletion/Redaction | ||
| Credit Card Masking | ||
| Data Encryption - Rest and Transit | ||
| Data Storage | ||
| Digitally Signed Emails (DKIM) | ||
| Encryption | ||
| Google Login | ||
| HIPAA Compliance | ||
| IP-Based Restriction | ||
| Password Policy Management | ||
| Role-Based Security | ||
| SSL Certificate Hosting (Custom Domain) |
Storage (2 vs 0)
| Feature | HappyFox | LiveChat |
|---|---|---|
| 2 TB Attachment Store | ||
| Attachment Store |
Support (6 vs 0)
| Feature | HappyFox | LiveChat |
|---|---|---|
| Customer Success Manager | ||
| Email Support | ||
| Live Chat Support | ||
| Migration Assistance | ||
| Phone Support | ||
| Uptime SLA |
Team Management (0 vs 9)
| Feature | HappyFox | LiveChat |
|---|---|---|
| Agent Accounts | ||
| Agent Roles | ||
| Availability | ||
| Chat Assignment | ||
| Chat Limit | ||
| Chat Supervision | ||
| Groups | ||
| Staffing Prediction | ||
| Work Scheduler |
Ticketing (17 vs 0)
| Feature | HappyFox | LiveChat |
|---|---|---|
| Bulk Editing | ||
| Category Wise Statuses | ||
| Custom Ticket Queues | ||
| Customizable Priorities | ||
| Customizable Statuses | ||
| Kanban View | ||
| Load Balanced Ticket Assignment | ||
| Merge Tickets | ||
| Omnichannel Ticket Creation | ||
| Round Robin Ticket Assignment | ||
| Round Robin on Active Agents | ||
| Scheduled Tickets | ||
| Ticket Custom Fields | ||
| Ticket Tagging | ||
| Ticket Templates |
Training (1 vs 0)
| Feature | HappyFox | LiveChat |
|---|---|---|
| HappyFox University |
Unique Features
Only in HappyFox (119)
Assist AI
Autopilot
HappyFox AI
Canned Actions (Macros)
Smart Rule Automation
Workflows
External Ticket Sharing
Email Notifications
Live Chat
EU Data Center
SOC 2 Type II Compliance
Contact Custom Fields
Contact Group Custom Fields
Import Contacts
Unlimited Contact Groups
Unlimited Contacts
Help Desk
Code Editor for Support Center
Custom Domain
Customizable Support Widget
+ 99 more unique features
Only in LiveChat (78)
Chat Summary
Copilot - AI Assistant
Reply Suggestions
Sentiment Analysis
Tag Suggestions
Text Enhancement
Text Intelligence
Chat API
Chat Widget JS API
Customer SDK
LiveChat APIs
Reports API
Recurring Campaigns
Canned Responses
Chat Archives
Chat History
Chat Ratings
Chat Tags
Chat Transcripts
Chat Transfer
+ 58 more unique features
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