How to Build Your Own LiveChat
Replace LiveChat with a custom build. The Best AI Live Chat Software for Business
Build Difficulty: 4/5
A few focused days to build a solid replacement
Estimated Timeline
Based on 80 features at Few Days difficulty, expect about 3-5 days with AI-assisted development.
Recommended Tech Stack
Full-stack React framework with API routes and server components
PostgreSQL database, auth, and real-time subscriptions
Utility-first styling for rapid UI development
Key Features to Replicate
Top features across 8 categories. See all 80 features
Chat Tools(14 features)
Pre-set messages for quick and consistent responses to common inquiries
Store and access historical chat conversations
Access full chat history for context on returning customers
Allow customers to rate their chat experience
Tag conversations for better organization and reporting
+9 more in this category
Messaging Channels(10 features)
Let visitors message via the Messages app on iOS and macOS, reaching 1.5 billion Apple users
Dedicated chat page for visitors to communicate outside of website widget
Integrate with email marketing software to include visitors in email campaigns
Bring all Facebook communication into LiveChat app for better customer connection
Enable voice calls, video calls, and screen sharing directly within chat conversations
+5 more in this category
Reporting & Analytics(9 features)
In-depth reporting tools with advanced filtering and analysis
Detailed performance reports for individual agents
Detailed reports on chat activity and performance metrics
Reports analyzing customer behavior and satisfaction
Export chat data and reports for external analysis
+4 more in this category
Team Management(9 features)
Create and manage individual agent accounts
Assign different roles and permissions to agents
Set agent availability status and manage online/offline presence
Automatically assign chats to available agents
Set maximum concurrent chats per agent
+4 more in this category
Security(8 features)
Control access to sensitive data based on user roles
Automatically mask sensitive credit card information in chats
Secure storage of chat data and customer information
Secure encryption for all chat data and communications
Allow agents to log in using Google credentials
+3 more in this category
AI(7 features)
AI-generated summaries of conversations without reading entire transcripts
AI-powered assistant equipped with knowledge about LiveChat to help agents with daily tasks
Get AI-powered reply suggestions from imported knowledge sources
Real-time AI sentiment analysis during chats to better understand customers
Get one-click tag suggestions during chats based on previous tagging patterns
+2 more in this category
API & Integration(6 features)
API for programmatic chat management and integration
JavaScript API for customizing chat widget behavior
SDK for building custom customer-facing integrations
Customer SDK, Webhooks, Chat Widget JS API, Chat API, and Reports API for custom integrations
API for accessing and retrieving report data
+1 more in this category
Sales & Ecommerce(6 features)
Instant access to customer information during chats
Direct integrations with popular ecommerce platforms like Shopify and BigCommerce
Track goals and measure sales impact from chat conversations
Send conversation starter messages to engage visitors proactively
Share product information and recommendations directly in chat
+1 more in this category
Cost Calculator
Keep Paying LiveChat
Build It Yourself
Total Cost Comparison
DIY hosting estimate based on Vercel + Supabase free/pro tiers (~$20/mo). Build time estimated from 80 features at easy complexity.