CloudTalk vs LiveChat
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
CloudTalk offers fewer features (69 vs 80) and more integrations (20 vs 12). Starting price: CloudTalk at $27/mo vs LiveChat at $25/mo. CloudTalk has 66 unique features while LiveChat has 77 unique features, with 3 features in common.
| CloudTalk | LiveChat | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 69 | 80 |
| AI-Powered Features | 9 | 10 |
| Starting Price | $27/mo | $25/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 20 | 12 |
| Shared Features | 3 | |
| Shared Integrations | 0 | |
| Data Quality | 100% | 95% |
Feature Comparison by Category
AI (9 vs 7)
| Feature | CloudTalk | LiveChat |
|---|---|---|
| AI Call Scoring | ||
| AI Conversation Intelligence | ||
| AI Smart Notes | ||
| AI Trending Topics | ||
| AI Voice Agents | ||
| Automatic Summaries & Tags | ||
| Call Transcription | ||
| Chat Summary | ||
| Copilot - AI Assistant | ||
| Reply Suggestions | ||
| Sentiment Analysis | ||
| Tag Suggestions | ||
| Text Enhancement | ||
| Text Intelligence | ||
| Topics Extraction |
API & Integration (0 vs 6)
| Feature | CloudTalk | LiveChat |
|---|---|---|
| Chat API | ||
| Chat Widget JS API | ||
| Customer SDK | ||
| LiveChat APIs | ||
| Reports API | ||
| Webhooks |
Administration (1 vs 0)
| Feature | CloudTalk | LiveChat |
|---|---|---|
| User Management |
Alerts (1 vs 0)
| Feature | CloudTalk | LiveChat |
|---|---|---|
| Notifications |
Analytics (6 vs 0)
| Feature | CloudTalk | LiveChat |
|---|---|---|
| Analytics | ||
| Missed Calls | ||
| Real-Time Dashboard | ||
| Talk/Listen Ratio | ||
| Transcript Search | ||
| Wallboard |
Automation (2 vs 2)
| Feature | CloudTalk | LiveChat |
|---|---|---|
| ChatBot | ||
| Recurring Campaigns | ||
| Workflow Automation | ||
| Workflow Designer |
Call Handling (16 vs 0)
| Feature | CloudTalk | LiveChat |
|---|---|---|
| 3 Way Calling | ||
| Auto-Answer | ||
| Business Hours | ||
| Call Flow Designer | ||
| Call Queuing | ||
| Call Transfers | ||
| Callback | ||
| Caller-Based Routing | ||
| Extensions | ||
| Interactive Voice Response (IVR) | ||
| Preferred Agent | ||
| Ring Groups | ||
| Skill-Based Routing | ||
| Smart Routing | ||
| VIP Queues |
Calling (7 vs 0)
| Feature | CloudTalk | LiveChat |
|---|---|---|
| Automatic Outbound Number | ||
| Branded Caller ID | ||
| International Numbers | ||
| Number Porting | ||
| Toll-Free Numbers | ||
| Unlimited Concurrent Calls | ||
| Virtual Caller ID |
Chat Tools (0 vs 14)
| Feature | CloudTalk | LiveChat |
|---|---|---|
| Canned Responses | ||
| Chat Archives | ||
| Chat History | ||
| Chat Ratings | ||
| Chat Tags | ||
| Chat Transcripts | ||
| Chat Transfer | ||
| Direct Chat Link | ||
| File Sharing | ||
| Inactivity Messages | ||
| Live Chat Widget | ||
| Message Sneak-Peek | ||
| Notifications | ||
| Rich Messages |
Coaching (2 vs 0)
| Feature | CloudTalk | LiveChat |
|---|---|---|
| Call Monitoring | ||
| Live Coaching Tools |
Customer Engagement (0 vs 5)
| Feature | CloudTalk | LiveChat |
|---|---|---|
| Chat Buttons | ||
| Eye-Catchers | ||
| Routing Rules | ||
| Targeted Messages | ||
| Visitor Tracking |
Customization (0 vs 4)
| Feature | CloudTalk | LiveChat |
|---|---|---|
| Accessibility | ||
| Agent Profiles | ||
| Chat Widget Customization | ||
| Language Support |
Data Management (4 vs 0)
| Feature | CloudTalk | LiveChat |
|---|---|---|
| Call Notes | ||
| Call Tagging | ||
| Contact Tags | ||
| Customer Details |
Integration (1 vs 0)
| Feature | CloudTalk | LiveChat |
|---|---|---|
| API Access |
Messaging (5 vs 0)
| Feature | CloudTalk | LiveChat |
|---|---|---|
| Fax | ||
| International SMS/MMS | ||
| Personalized Messages | ||
| Text Messages (SMS) | ||
Messaging Channels (0 vs 10)
| Feature | CloudTalk | LiveChat |
|---|---|---|
| Apple Messages for Business | ||
| Chat Page | ||
| Email Integration | ||
| Facebook Messenger Integration | ||
| In-Chat Voice, Video & Screen-Sharing | ||
| Instagram Integration | ||
| Mobile Apps Integration | ||
| SMS | ||
| WhatsApp Integration | ||
| X (Twitter) Integration |
Outbound Calling (6 vs 0)
| Feature | CloudTalk | LiveChat |
|---|---|---|
| Campaigns | ||
| Click-to-Call | ||
| Parallel Dialer | ||
| Power Dialer | ||
| Smart Dialer | ||
| Voicemail Drop |
Recording (1 vs 0)
| Feature | CloudTalk | LiveChat |
|---|---|---|
| Call Recording |
Reporting (3 vs 0)
| Feature | CloudTalk | LiveChat |
|---|---|---|
| Agent Reporting | ||
| Group Reporting | ||
| Post-Call Reporting |
Reporting & Analytics (0 vs 9)
| Feature | CloudTalk | LiveChat |
|---|---|---|
| Advanced Reporting | ||
| Agent Reports | ||
| Chat Reports | ||
| Customer Reports | ||
| Data Export | ||
| Data Summary | ||
| Ecommerce Reports | ||
| On-Demand Reporting | ||
| Reports & Analytics |
Sales & Ecommerce (0 vs 6)
| Feature | CloudTalk | LiveChat |
|---|---|---|
| Customer Data | ||
| Ecommerce Integrations | ||
| Goals & Sales Tracker | ||
| Pre-set Messages | ||
| Product Cards | ||
| Sales Tracker |
Security (4 vs 8)
| Feature | CloudTalk | LiveChat |
|---|---|---|
| Access Restriction | ||
| Anti-Spam Number Protection | ||
| Credit Card Masking | ||
| Data Storage | ||
| Encryption | ||
| Google Login | ||
| HIPAA Compliance | ||
| STIR/SHAKEN | ||
| Single Sign-On (SSO) | ||
| Spam Protection | ||
| Visitor Banning |
Team Management (1 vs 9)
| Feature | CloudTalk | LiveChat |
|---|---|---|
| Agent Accounts | ||
| Agent Roles | ||
| Agent Status | ||
| Availability | ||
| Chat Assignment | ||
| Chat Limit | ||
| Chat Supervision | ||
| Groups | ||
| Staffing Prediction | ||
| Work Scheduler |
Unique Features
Only in CloudTalk (66)
User Management
AI Call Scoring
AI Conversation Intelligence
AI Smart Notes
AI Trending Topics
AI Voice Agents
Automatic Summaries & Tags
Call Transcription
Topics Extraction
Analytics
Missed Calls
Real-Time Dashboard
Talk/Listen Ratio
Transcript Search
Wallboard
Workflow Automation
Workflow Designer
3 Way Calling
Auto-Answer
Business Hours
+ 46 more unique features
Only in LiveChat (77)
Chat Summary
Copilot - AI Assistant
Reply Suggestions
Tag Suggestions
Text Enhancement
Text Intelligence
Chat API
Chat Widget JS API
Customer SDK
LiveChat APIs
Reports API
Webhooks
ChatBot
Recurring Campaigns
Canned Responses
Chat Archives
Chat History
Chat Ratings
Chat Tags
Chat Transcripts
+ 57 more unique features
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