How to Build Your Own Verint Voice of the Customer for Web & Mobile
Replace Verint Voice of the Customer for Web & Mobile with a custom build. Elevate your website, mobile app and store performance by analyzing customer experiences and taking real-time action
Build Difficulty: 5/5
Build a working replacement in a weekend with AI tools
Estimated Timeline
Based on 16 features at Weekend Project difficulty, expect about One weekend with AI-assisted development.
Recommended Tech Stack
Full-stack React framework with API routes and server components
PostgreSQL database, auth, and real-time subscriptions
Utility-first styling for rapid UI development
Key Features to Replicate
Top features across 8 categories. See all 16 features
Analytics(3 features)
Uncover the 'why' behind customer digital behaviors using predictive modeling and journey-level insights to identify and prioritize strategic improvements
Build accurate and comprehensive customer journey maps using insights from digital feedback and behavior analytics
Put customer feedback next to data about actual behavior to enrich CX data and allow deeper insights into customer flow through digital experiences
AI(2 features)
AI-powered bots that elevate customer experience by increasing self-service containment and reducing contact center costs through behavioral data
AI-powered tool that works with Intelligent Virtual Assistant to seamlessly identify and resolve customer issues in real-time across multiple digital channels
Automation(2 features)
Intelligent digital listening engine detects struggles in real-time, contains and resolves conversations and gathers feedback through automated follow up to elevate CX and improve NPS
Embed CX automation across VOC program to mobilize insights in real-time and take proactive approach to elevating customer experience
Feedback Collection(2 features)
Capture customer-initiated feedback via digital channels across their entire customer journey, creating deeper contextual insights
Track and analyze the digital customer journey to gain invaluable real-time insights from all digital touchpoints with flexible in-the-moment feedback
Data Collection(1 features)
Collect experience data from all sources in all formats across web, mobile, social and other channels for comprehensive VOC insights
Data Management(1 features)
Unify all CX data sources in a single customizable view, bringing together structured and unstructured customer data from across the organization
Integration(1 features)
Reduce inbound contact center volume by increasing self-service containment and identifying opportunities for automation
Optimization(1 features)
Drive higher conversions and engagement by analyzing customer experiences and removing friction from the digital customer journey
Cost Calculator
Pricing data not available for Verint Voice of the Customer for Web & Mobile. Check their website for current pricing.