Verint Predictive Modeling

Delivers a 360-degree view of customer and employee experiences by measuring them across various touchpoints

Best-of-breed data analytics tools to improve CX using artificial intelligence technologies

Session replay capabilities for analyzing customer interactions

Analytics tools for analyzing customer experience on web and mobile platforms

Prioritize the right actions in real-time through CX automation

Benchmark your organization's performance against peers and best-in-class in more than 800 categories

Captures and measures feedback from every touchpoint, interaction, and format, consolidating it in one place unlike point solutions

Unifies all Voice of Customer data across all sources including survey and behavioral data in one consolidated place

Mobile application ensuring insights are available on the go

Verint Experience Cloud platform that ensures control with the power of Verint Predictive Modeling behind every decision

Cause-and-effect framework that connects drivers of customer and employee satisfaction at individual touchpoints with measurable business outcomes such as likelihood to purchase, recommend, and return

Easy-to-use tools allow authorized users to quickly check performance, drill down, or run reports

Patented Priority Index that calculates and ranks experience scores, helps detect sudden changes in CX performance and prioritize actions

Capture CSAT, NPS, or other metrics with just three questions, completed in less than 15 seconds

Surveys that reveal a complete picture of customer experiences, helping teams prioritize changes and act with confidence

Standardized survey management to collect, analyze, and act on multi-channel customer feedback