Wootric
wootric.comBuild Difficulty: 5/5
Build a working replacement in a weekend with AI tools
Modern Software for the CX Champion
How to Replace WootricOverview
Features
28 features across 18 categories
AI(1)
Automatically analyze topics and sentiment from qualitative feedback in real-time
Administration(1)
Add team members to account with customizable permission levels
Analytics(3)
Automatically categorize and organize customer feedback into themes
Advanced text and sentiment analytics with unified view of themes and sentiment across feedback sources
Segment customer data by business drivers, journey points, and customer segments
Automation(2)
Automatically close feedback loops and trigger customer follow-ups through integrated systems
Trigger surveys based on events in systems of record via Intercom, Zendesk, Freshdesk, and Mixpanel
Customer Management(1)
View customer profiles with feedback and interaction timelines
Data Collection(2)
Collect feedback through web app, mobile app, email, links, Intercom, Messenger, and SMS
Collect unlimited responses from up to 25,000 customers
Data Integration(1)
Import and analyze feedback from any source including online reviews, tweets, and other data
Data Management(2)
Export customer data and feedback for analysis in other tools
Import historical survey data into Wootric for analysis
Integration(3)
Access data and functionality through API for custom integrations
Enrich CRM data with customer scores and feedback for better customer intelligence
View customer reviews from Apple App Store and Google Play Store within Wootric
Localization(1)
Support surveys and feedback in multiple languages
Metrics(3)
Assess how easy it is for customers to interact with your business
Measure customer satisfaction across different touchpoints and metrics
Track and measure customer loyalty using NPS metric at key journey points
Monitoring(1)
Monitor and measure customer experience at critical journey points
Notifications(1)
Receive automated email alerts for important customer feedback and metrics
Reporting(1)
Create custom dashboards to engage stakeholders and monitor customer health
Security(1)
Enable single sign-on for secure user authentication
Support(2)
Access dedicated premium support team
Access self-service support resources and documentation
Survey Configuration(1)
Customize different follow-up questions based on responses (Promoter, Detractor, Passive)
Targeting(1)
Target surveys to specific customer segments with advanced segmentation options
Pricing
Professional
- ✓One journey point
- ✓Track single metric (NPS, CSAT, or CES)
- ✓Multiple delivery channels (Web app, Mobile app, Email, Link, Intercom, Messenger)
- ✓Auto-categorize feedback themes
- ✓Trigger surveys via Intercom, Zendesk, Freshdesk, Mixpanel
- ✓Up to 5 seats
- ✓Self-service support
- ✓API Access
- ✓Export data
- ✓Email alerts
- ✓Single Sign-On
- ✓Import historical survey data
- ✓Customer profile and timelines
- ✓Unlimited responses from up to 25k customers
- ✓Segment data by business driver
- ✓Auto-categorize feedback themes
- ✓Multiple language support
Growth
Popular- ✓Three journey points
- ✓Multiple delivery channels (Web app, Mobile app, Email, Link, Intercom, Messenger, SMS)
- ✓Auto-categorize feedback themes
- ✓Trigger surveys from any integration partner
- ✓Up to 10 seats
- ✓Premium support
- ✓Advanced survey targeting
- ✓API Access
- ✓Export data
- ✓Email alerts
- ✓Single Sign-On
- ✓Import historical survey data
- ✓Customer profile and timelines
- ✓Unlimited responses from up to 25k customers
- ✓Segment data by business driver
- ✓Auto-categorize feedback themes
- ✓Multiple language support
Voice of the Customer
- ✓All Growth plan features
- ✓CXInsight Text and sentiment analytics
- ✓Import and analyze feedback from any source
- ✓Custom dashboards and reporting
- ✓API Access
- ✓Export data
- ✓Email alerts
- ✓Single Sign-On
- ✓Import historical survey data
- ✓Customer profile and timelines
- ✓Unlimited responses from up to 25k customers
- ✓Segment data by business driver
- ✓Auto-categorize feedback themes
- ✓Multiple language support
Cost Calculator
Pricing data not available for Wootric. Check their website for current pricing.
Build vs Buy
Should you build a Wootric alternative or buy the subscription? Estimate based on 28 features.
Buy Wootric
Better ValueBuild Your Own
Buying Wootric saves ~$18,480 over 3 years vs building.
Estimates based on 28 features and a BuildScore of 5/5. Actual costs vary.
Integrations
7 known integrations