Trustpilot
trustpilot.comBuild Difficulty: 5/5
Build a working replacement in a weekend with AI tools
The global review platform that builds trust
How to Replace TrustpilotOverview
Features
44 features across 22 categories
Analytics(7)
Filter and segment reviews by date, rating, language, and customer metadata.
AI-generated insights from review data to identify improvement areas.
Compare your review metrics and ratings against industry competitors.
Track when customers received invitations and interacted with review requests.
Comprehensive dashboard displaying review metrics, trends, and performance indicators.
Customizable reports on review performance, trends, and customer satisfaction.
AI-powered analysis of review sentiment and key themes to identify business insights.
Content(2)
Display and organize customer-submitted photos within reviews.
Allow customers to submit video reviews alongside text and ratings.
Core(1)
Automated tools to request and collect customer reviews across multiple channels.
Data Management(1)
Export reviews and customer feedback data in multiple formats.
Display(2)
Customizable badge displaying overall rating and review count for websites.
Dynamic review display widget that showcases customer reviews on websites.
Engagement(2)
AI-generated suggestions for professional responses to customer reviews.
Tools to respond to customer reviews professionally and track response performance.
Enterprise(1)
Fully customizable review platform with your company branding.
Feedback(1)
Add custom questions to review requests to gather additional customer insights.
Integration(2)
API for programmatic review requests integrated directly into business systems.
Embeddable review widgets for websites and e-commerce platforms.
Legal(1)
Ensure review collection complies with GDPR, CCPA, and other regulations.
Localization(2)
Collect and display reviews in over 80 languages.
Automatic translation of customer reviews into multiple languages.
Management(3)
Centralized management of reviews and ratings across multiple business locations.
Control which team members can approve, delete, or respond to reviews.
Assign different permission levels to team members for managing reviews.
Marketing(7)
Automatically send follow-up requests to customers who haven't left a review.
Send review invitations to multiple customers simultaneously.
Segment customers by various criteria to send targeted review requests.
Customizable email templates for requesting reviews from customers.
Schedule review invitations to be sent at optimal times for maximum response rates.
Send review requests via text message for higher engagement rates.
Share positive reviews across social media platforms automatically.
Mobile(1)
iOS and Android apps for managing reviews and responding on the go.
Moderation(2)
Set custom rules to automatically filter and manage inappropriate or spam reviews.
Manual and automated review screening to ensure authenticity and compliance.
Monitoring(1)
Monitor mentions of your brand across the Trustpilot platform.
Notifications(1)
Receive instant alerts when new reviews are published on your profile.
SEO(1)
Structured review data for improved search engine visibility.
Security(2)
Maintain detailed logs of all review management activities for compliance.
AI-powered detection of fake or fraudulent reviews using behavioral analysis.
Support(2)
Personal account manager support for enterprise customers.
24/7 priority customer support with faster response times.
Templates(1)
Pre-built email and message templates for review invitations and responses.
Trust(1)
Display verified badge on reviews from confirmed customers.
Pricing
Free
- ✓Basic review collection and display
Starter
- ✓Review collection
- ✓moderation
- ✓and basic analytics
Professional
Popular- ✓Advanced analytics
- ✓email campaigns
- ✓multi-location
Business
- ✓All Professional features plus AI insights and API access
Cost Calculator
Keep Paying Trustpilot
Build It Yourself
Total Cost Comparison
DIY hosting estimate based on Vercel + Supabase free/pro tiers (~$20/mo). Build time estimated from 44 features at very easy complexity.
Build vs Buy
Should you build a Trustpilot alternative or buy the subscription? Estimate based on 44 features.
Buy Trustpilot
Better ValueBuild Your Own
Buying Trustpilot saves ~$1,320 over 3 years vs building.
Estimates based on 44 features and a BuildScore of 5/5. Actual costs vary.
Integrations
29 known integrations