Trustpilot vs Zonka Feedback
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Trustpilot offers fewer features (44 vs 72) and more integrations (29 vs 25). Starting price: Trustpilot at $99/mo vs Zonka Feedback at Contact Sales. Trustpilot has 41 unique features while Zonka Feedback has 69 unique features, with 3 features in common.
| Trustpilot | Zonka Feedback | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 44 | 72 |
| AI-Powered Features | 9 | 6 |
| Starting Price | $99/mo | Contact Sales |
| Pricing Tiers | 4 | 3 |
| Integrations | 29 | 25 |
| Shared Features | 3 | |
| Shared Integrations | 10 | |
| Data Quality | 72% | 100% |
Feature Comparison by Category
AI Analytics (0 vs 6)
| Feature | Trustpilot | Zonka Feedback |
|---|---|---|
| AI Feedback Intelligence Platform | ||
| AI Impact Analysis | ||
| Ask AI | ||
| Sentiment Analysis | ||
| Thematic Analysis | ||
| Track Entities & Aspects |
Analytics (7 vs 5)
| Feature | Trustpilot | Zonka Feedback |
|---|---|---|
| Advanced Filtering | ||
| Business Insights | ||
| Competitor Benchmarking | ||
| Contact & User Journey Tracking | ||
| Customer Feedback Analytics | ||
| Customer Journey Tracking | ||
| Location & Frontline Analytics | ||
| Product Feedback Analytics | ||
| Review Analytics Dashboard | ||
| Review Reports | ||
| Sentiment Analysis | ||
| Support Feedback Analytics |
Automation (0 vs 3)
| Feature | Trustpilot | Zonka Feedback |
|---|---|---|
| CX Automation & Workflows | ||
| Case Management | ||
| Task Management |
CX Metrics (0 vs 3)
| Feature | Trustpilot | Zonka Feedback |
|---|---|---|
| CES Survey | ||
| CSAT Survey | ||
| NPS Survey |
Collaboration (0 vs 3)
| Feature | Trustpilot | Zonka Feedback |
|---|---|---|
| Collaborative Inbox | ||
| Internal Notes | ||
| Team Collaboration |
Communication (0 vs 2)
| Feature | Trustpilot | Zonka Feedback |
|---|---|---|
| Direct Customer Email | ||
| Social Media Sharing |
Content (2 vs 0)
| Feature | Trustpilot | Zonka Feedback |
|---|---|---|
| Photo Review Management | ||
| Video Review Support |
Core (1 vs 0)
| Feature | Trustpilot | Zonka Feedback |
|---|---|---|
| Review Collection |
Customization (0 vs 2)
| Feature | Trustpilot | Zonka Feedback |
|---|---|---|
| Branding & Themes | ||
| Custom Setup & Taxonomy |
Data Management (1 vs 1)
| Feature | Trustpilot | Zonka Feedback |
|---|---|---|
| Historical Data Import | ||
| Review Export |
Device Management (0 vs 1)
| Feature | Trustpilot | Zonka Feedback |
|---|---|---|
| Remote Device Tracking |
Display (2 vs 0)
| Feature | Trustpilot | Zonka Feedback |
|---|---|---|
| Ratings Badge | ||
| TrustBox |
Engagement (2 vs 0)
| Feature | Trustpilot | Zonka Feedback |
|---|---|---|
| AI-Powered Response Suggestions | ||
| Response Management |
Enterprise (1 vs 0)
| Feature | Trustpilot | Zonka Feedback |
|---|---|---|
| White Label Solutions |
Feedback (1 vs 0)
| Feature | Trustpilot | Zonka Feedback |
|---|---|---|
| Custom Survey Questions |
Feedback Collection (0 vs 3)
| Feature | Trustpilot | Zonka Feedback |
|---|---|---|
| Digital Feedback Capture | ||
| Feedback SDK | ||
| Pre-Capture Data |
Feedback Management (0 vs 1)
| Feature | Trustpilot | Zonka Feedback |
|---|---|---|
| Response Filtering |
Integration (2 vs 1)
| Feature | Trustpilot | Zonka Feedback |
|---|---|---|
| API Access & Webhooks | ||
| Review Invitations API | ||
| Review Widgets |
Legal (1 vs 0)
| Feature | Trustpilot | Zonka Feedback |
|---|---|---|
| Compliance Management |
Localization (2 vs 0)
| Feature | Trustpilot | Zonka Feedback |
|---|---|---|
| Multi-Language Support | ||
| Review Translation |
Management (3 vs 0)
| Feature | Trustpilot | Zonka Feedback |
|---|---|---|
| Multi-Location Management | ||
| Review Permissions Management | ||
| Role-Based Access Control |
Marketing (7 vs 0)
| Feature | Trustpilot | Zonka Feedback |
|---|---|---|
| Automated Follow-ups | ||
| Batch Invitations | ||
| Customer Segmentation | ||
| Email Campaigns | ||
| Review Scheduling | ||
| SMS Review Invitations | ||
| Social Media Sharing |
Mobile (1 vs 0)
| Feature | Trustpilot | Zonka Feedback |
|---|---|---|
| Mobile App |
Moderation (2 vs 0)
| Feature | Trustpilot | Zonka Feedback |
|---|---|---|
| Review Filtering Rules | ||
| Review Moderation |
Monitoring (1 vs 0)
| Feature | Trustpilot | Zonka Feedback |
|---|---|---|
| Brand Monitoring |
Notifications (1 vs 1)
| Feature | Trustpilot | Zonka Feedback |
|---|---|---|
| Real-Time Notifications | ||
| Real-time Alerts & Digest Emails |
Organization (0 vs 1)
| Feature | Trustpilot | Zonka Feedback |
|---|---|---|
| Multi-Location Management |
Reporting (0 vs 11)
| Feature | Trustpilot | Zonka Feedback |
|---|---|---|
| Activity History Tracking | ||
| CSV Export | ||
| Comparative Reports | ||
| Drill Down & Advanced Filters | ||
| Location & Agent Reports | ||
| NPS, CSAT & CES Analysis | ||
| Real-time Reports & Analytics | ||
| Report Scheduling & Export | ||
| Role-based Dashboards | ||
| Trend Analysis | ||
| Word Analysis |
Reputation Management (0 vs 1)
| Feature | Trustpilot | Zonka Feedback |
|---|---|---|
| Online Reputation Management |
SEO (1 vs 0)
| Feature | Trustpilot | Zonka Feedback |
|---|---|---|
| Search Engine Optimization |
Security (2 vs 3)
| Feature | Trustpilot | Zonka Feedback |
|---|---|---|
| Audit Logs | ||
| Data Hosting & Localization | ||
| Data Security & Compliance | ||
| Fraud Detection | ||
| SSO & Access Control |
Support (2 vs 0)
| Feature | Trustpilot | Zonka Feedback |
|---|---|---|
| Dedicated Account Manager | ||
| Priority Support |
Survey Distribution (0 vs 8)
| Feature | Trustpilot | Zonka Feedback |
|---|---|---|
| Email Survey Distribution | ||
| Kiosk Surveys | ||
| Offline Surveys | ||
| QR Code Generation | ||
| SMS Survey Distribution | ||
| Website Surveys | ||
| WhatsApp Surveys | ||
| iPad & Android Surveys |
Survey Management (0 vs 16)
| Feature | Trustpilot | Zonka Feedback |
|---|---|---|
| 30+ Question Types | ||
| Advanced Targeting & Throttling | ||
| Answer Piping & Custom Variables | ||
| Campaign Management | ||
| Contact Management | ||
| Custom Variables | ||
| Customize Intro & Thank You Screens | ||
| Multilingual Surveys | ||
| Preset Start & End Time | ||
| Professional Templates | ||
| Redirect after Completion | ||
| Respondent Tracking | ||
| Skip Logic & Question Branching | ||
| Survey Builder | ||
| Survey Software |
Templates (1 vs 0)
| Feature | Trustpilot | Zonka Feedback |
|---|---|---|
| Template Library |
Trust (1 vs 0)
| Feature | Trustpilot | Zonka Feedback |
|---|---|---|
| Review Verification |
Unique Features
Only in Trustpilot (41)
Advanced Filtering
Business Insights
Competitor Benchmarking
Customer Journey Tracking
Review Analytics Dashboard
Review Reports
Photo Review Management
Video Review Support
Review Collection
Review Export
Ratings Badge
TrustBox
AI-Powered Response Suggestions
Response Management
White Label Solutions
Custom Survey Questions
Review Invitations API
Review Widgets
Compliance Management
Multi-Language Support
+ 21 more unique features
Only in Zonka Feedback (69)
AI Feedback Intelligence Platform
AI Impact Analysis
Ask AI
Thematic Analysis
Track Entities & Aspects
Contact & User Journey Tracking
Customer Feedback Analytics
Location & Frontline Analytics
Product Feedback Analytics
Support Feedback Analytics
Case Management
CX Automation & Workflows
Task Management
Collaborative Inbox
Internal Notes
Team Collaboration
Direct Customer Email
Branding & Themes
Custom Setup & Taxonomy
CES Survey
+ 49 more unique features
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