Retently vs Trustpilot
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Retently offers more features (57 vs 44) and fewer integrations (19 vs 29). Starting price: Retently at $49/mo vs Trustpilot at $99/mo. Retently has 57 unique features while Trustpilot has 44 unique features, with 0 features in common.
| Retently | Trustpilot | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 57 | 44 |
| AI-Powered Features | 3 | 9 |
| Starting Price | $49/mo | $99/mo |
| Pricing Tiers | 3 | 4 |
| Integrations | 19 | 29 |
| Shared Features | 0 | |
| Shared Integrations | 10 | |
| Data Quality | 95% | 72% |
Feature Comparison by Category
Analytics (0 vs 7)
| Feature | Retently | Trustpilot |
|---|---|---|
| Advanced Filtering | ||
| Business Insights | ||
| Competitor Benchmarking | ||
| Customer Journey Tracking | ||
| Review Analytics Dashboard | ||
| Review Reports | ||
| Sentiment Analysis |
Analytics & Reporting (13 vs 0)
| Feature | Retently | Trustpilot |
|---|---|---|
| AI-Powered Feedback Classification & Topic Analytics | ||
| AI-Powered Sentiment Analysis | ||
| AI-Powered Text Analysis | ||
| Account-Level Exportable Scores | ||
| Advanced Reporting, Trends, and Benchmarking | ||
| Audience and Feedback Segmentation | ||
| CX Analytics | ||
| Feedback Analytics | ||
| Journey Mapping | ||
| NPS Benchmarks | ||
| Real-Time Insights | ||
| Trend Groups | ||
| Trends in Group |
Automation (7 vs 0)
| Feature | Retently | Trustpilot |
|---|---|---|
| Automated Email Follow-Ups | ||
| Automated Recurring Surveys | ||
| Feedback Loop | ||
| Flexible Workflows | ||
| Page Redirect | ||
| Survey Reminders | ||
| Webhook Events |
Content (0 vs 2)
| Feature | Retently | Trustpilot |
|---|---|---|
| Photo Review Management | ||
| Video Review Support |
Core (0 vs 1)
| Feature | Retently | Trustpilot |
|---|---|---|
| Review Collection |
Data Management (5 vs 1)
| Feature | Retently | Trustpilot |
|---|---|---|
| Antivirus Detection | ||
| Data Export | ||
| Data Residency | ||
| Email Addresses Cleanup | ||
| Outbox Data Retention | ||
| Review Export |
Display (0 vs 2)
| Feature | Retently | Trustpilot |
|---|---|---|
| Ratings Badge | ||
| TrustBox |
Engagement (0 vs 2)
| Feature | Retently | Trustpilot |
|---|---|---|
| AI-Powered Response Suggestions | ||
| Response Management |
Enterprise (0 vs 1)
| Feature | Retently | Trustpilot |
|---|---|---|
| White Label Solutions |
Feedback (0 vs 1)
| Feature | Retently | Trustpilot |
|---|---|---|
| Custom Survey Questions |
Feedback Management (2 vs 0)
| Feature | Retently | Trustpilot |
|---|---|---|
| Feedback Import | ||
| Feedback Management |
Implementation (1 vs 0)
| Feature | Retently | Trustpilot |
|---|---|---|
| Data Migration Concierge |
Integration (1 vs 2)
| Feature | Retently | Trustpilot |
|---|---|---|
| REST API | ||
| Review Invitations API | ||
| Review Widgets |
Legal (0 vs 1)
| Feature | Retently | Trustpilot |
|---|---|---|
| Compliance Management |
Localization (0 vs 2)
| Feature | Retently | Trustpilot |
|---|---|---|
| Multi-Language Support | ||
| Review Translation |
Management (0 vs 3)
| Feature | Retently | Trustpilot |
|---|---|---|
| Multi-Location Management | ||
| Review Permissions Management | ||
| Role-Based Access Control |
Marketing (0 vs 7)
| Feature | Retently | Trustpilot |
|---|---|---|
| Automated Follow-ups | ||
| Batch Invitations | ||
| Customer Segmentation | ||
| Email Campaigns | ||
| Review Scheduling | ||
| SMS Review Invitations | ||
| Social Media Sharing |
Mobile (0 vs 1)
| Feature | Retently | Trustpilot |
|---|---|---|
| Mobile App |
Moderation (0 vs 2)
| Feature | Retently | Trustpilot |
|---|---|---|
| Review Filtering Rules | ||
| Review Moderation |
Monitoring (0 vs 1)
| Feature | Retently | Trustpilot |
|---|---|---|
| Brand Monitoring |
Notifications (1 vs 1)
| Feature | Retently | Trustpilot |
|---|---|---|
| Email & Slack Alerts | ||
| Real-Time Notifications |
SEO (0 vs 1)
| Feature | Retently | Trustpilot |
|---|---|---|
| Search Engine Optimization |
Security (0 vs 2)
| Feature | Retently | Trustpilot |
|---|---|---|
| Audit Logs | ||
| Fraud Detection |
Support (0 vs 2)
| Feature | Retently | Trustpilot |
|---|---|---|
| Dedicated Account Manager | ||
| Priority Support |
Survey Channels (7 vs 0)
| Feature | Retently | Trustpilot |
|---|---|---|
| Email Surveys | ||
| Embed Survey | ||
| In-App Surveys | ||
| Kiosk Surveys | ||
| Link Surveys | ||
| Omnichannel Reach | ||
| SMS Surveys |
Survey Customization (6 vs 0)
| Feature | Retently | Trustpilot |
|---|---|---|
| Custom FROM Domain | ||
| Custom Survey Design | ||
| Multi-Language Survey Templates | ||
| No Retently Branding | ||
| Survey Branding & Personalization | ||
| Template Merge Fields |
Survey Management (9 vs 0)
| Feature | Retently | Trustpilot |
|---|---|---|
| Customer Lifecycle Surveys | ||
| Question Routing | ||
| Smart Surveys | ||
| Survey Delay | ||
| Survey Outbox | ||
| Survey Queue | ||
| Survey Sampling | ||
| Survey Throttling | ||
| Transactional Surveys |
Survey Optimization (1 vs 0)
| Feature | Retently | Trustpilot |
|---|---|---|
| A/B Testing |
Survey Types (4 vs 0)
| Feature | Retently | Trustpilot |
|---|---|---|
| Anonymous Employee Surveys | ||
| CES Surveys | ||
| CSAT Surveys | ||
| NPS Surveys |
Templates (0 vs 1)
| Feature | Retently | Trustpilot |
|---|---|---|
| Template Library |
Trust (0 vs 1)
| Feature | Retently | Trustpilot |
|---|---|---|
| Review Verification |
Unique Features
Only in Retently (57)
Account-Level Exportable Scores
Advanced Reporting, Trends, and Benchmarking
AI-Powered Feedback Classification & Topic Analytics
AI-Powered Sentiment Analysis
AI-Powered Text Analysis
Audience and Feedback Segmentation
CX Analytics
Feedback Analytics
Journey Mapping
NPS Benchmarks
Real-Time Insights
Trend Groups
Trends in Group
Automated Email Follow-Ups
Automated Recurring Surveys
Feedback Loop
Flexible Workflows
Page Redirect
Survey Reminders
Webhook Events
+ 37 more unique features
Only in Trustpilot (44)
Advanced Filtering
Business Insights
Competitor Benchmarking
Customer Journey Tracking
Review Analytics Dashboard
Review Reports
Sentiment Analysis
Photo Review Management
Video Review Support
Review Collection
Review Export
Ratings Badge
TrustBox
AI-Powered Response Suggestions
Response Management
White Label Solutions
Custom Survey Questions
Review Invitations API
Review Widgets
Compliance Management
+ 24 more unique features
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