TapMango

tapmango.com
Customer Success
Weekend Project

Customer Loyalty & Online Ordering

How to Replace TapMango

Overview

TapMango is a customer loyalty and engagement platform that helps store operators drive repeat business through automation, personalized rewards, and direct customer relationships. The platform combines loyalty program management, online ordering, and customer engagement tools to increase retention and revenue.

Features

36 features across 26 categories

Analytics(1)

Customer Segmentation

Automatically segment customers by spending habits, visit frequency or other criteria to create targeted marketing campaigns

Also in: Hugging Face, Notion, Smartsheet

Automation(1)

Automated Campaigns

Set and forget automatic campaigns triggered by events such as customer birthdays or when customer hasn't visited in a while

Also in: monday.com, Notion, Airtable

Communication(2)

Multi-Channel Messaging

Send targeted messages through SMS, email, and push notifications with optional expiring vouchers to create urgency

Service Desk

One-on-one chat with customers to send text messages, notify when orders are ready, upsell directly, or answer product/service questions

Also in: Jobber, Jira, Insightly

Core Loyalty(1)

Loyalty Program Setup

Launch a loyalty program quickly with team assistance and strategies to turn one-time buyers into loyal regulars

Customer Management(1)

Subaccounts

Let customers create subaccounts for kids or pets with ability to send birthday and other campaigns for subaccounts

Also in: Jobber, QuickBooks, Setmore

Customization(2)

Custom Branding

Customize tablet app colors, mobile app colors, loyalty tags, email correspondence and merchant area to match brand aesthetic

Design Customization

Free design customization of platform to match brand

Also in: monday.com, Obsidian, Smartsheet

Data Management(1)

Customer Data Management

Capture basic information, custom information via text fields/checkboxes/cascading dropdowns, and segment customers into groups

Also in: monday.com, Notion, Airtable

Data Migration(1)

Customer Data Import

Import customer lists from practically any format including spreadsheets or existing POS systems with support team assistance

Enrollment(2)

Customer Enrollment Options

Customers can enroll via customer facing tablet, mobile app, web, or SMS/text messaging

Preloaded Tags

Preload unused tags with special offers and distribute during trade shows, schools, camps or special events to encourage signups

Feedback(1)

Customer Surveys

Send automated satisfaction surveys with highly satisfied customers prompted to write Yelp/Google reviews and dissatisfied customers offered promo codes

Gamification(1)

Instant Win

Create boundless excitement by letting customers win prizes when they visit the store with customizable prizes and different odds and values

Growth(1)

Friend Referrals

Reward existing customers for bringing friends to the store with rewards for both referrer and new customers, including easy social sharing

Hardware(2)

Multiple Tablets Support

Support for unlimited number of tablets with different configurations at single location

Touchscreen Tablet

8-inch touchscreen tablet and stand provided for in-store customer enrollment and engagement

In-Store(1)

Digital Display

In-store tablet acts as digital dashboard to display images of featured products or daily specials

Integration(1)

POS Integration

Deep, bi-directional integrations with POS systems with open APIs

Marketing(2)

Social Sharing

Customers can snap a selfie on in-store tablet, share on Facebook timeline and receive a reward with store info included for friends to find business

Unlimited Campaigns

Create unlimited marketing campaigns across all channels

Onboarding(1)

Setup Consultation

Free consultation on program setup and strategy

Operations(1)

Multi-Location Management

Run campaigns to specific locations, restrict rewards by location, share points across locations with location reconciliation reports

Ordering(2)

Dine In Ordering

Contactless ordering and payment experience where customers scan QR code at table and order from phone via web ordering page

Online Ordering

Customers can place orders through web ordering platform with promo code support and direct revenue to merchant

Payments(1)

Mobile Payments

Provide convenience of mobile payments with branded mobile app or standard TapMango app where customers load money and pay at store

Promotions(3)

Flash Deals

Create flash deals that can be pre-purchased via text message for customers to buy from text and pick up in-store

Promo Codes

Create and distribute exclusive promo codes for customers to redeem and enjoy discounts at checkout

Unlimited Instant Deals

Create unlimited instant win and deal offerings

Reporting(1)

Performance Dashboards

Various dashboards provide bird's eye view of program performance, tracking customer visits, sign-ups, spending habits, segmented by location

Revenue(2)

Gift Cards

Transform loyalty cards into gift cards loaded with money, specific products, discounts or points. Gift cards become loyalty cards at first use

Paid Memberships

Set up paid membership programs managed through the merchant portal and advertised through mobile app or custom URL with recurring benefits

Rewards(2)

Points System

Customers earn points by check-in, amount spent manually, amount spent via POS, special products, customer groups, or during specific times like happy hour

Punch Cards

Digital punch cards that replace traditional paper cards. Customers progress toward rewards with each purchase and can track progress in branded apps

Segmentation(1)

Unlimited Customer Groups

Create unlimited customer segment groups for targeting

Support(1)

Customer Support

Free live chat, email, and phone support with award-winning customer service team

Cost Calculator

Pricing data not available for TapMango. Check their website for current pricing.

Build vs Buy

Should you build a TapMango alternative or buy the subscription? Estimate based on 36 features.

Buy TapMango

Better Value
Monthly costContact Sales
3-year totalVaries
Time to deployDays

Build Your Own

Development cost$24,000
Maintenance$360/mo
3-year total$36,960
Dev time~2 months

Buying TapMango saves ~$36,960 over 3 years vs building.

Estimates based on 36 features and a BuildScore of 5/5. Actual costs vary.

Integrations

3 known integrations