Retently vs TapMango
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Retently offers more features (57 vs 36) and more integrations (19 vs 3). Starting price: Retently at $49/mo vs TapMango at Contact Sales. Retently has 57 unique features while TapMango has 36 unique features, with 0 features in common.
| Retently | TapMango | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 57 | 36 |
| AI-Powered Features | 3 | 0 |
| Starting Price | $49/mo | Contact Sales |
| Pricing Tiers | 3 | 0 |
| Integrations | 19 | 3 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 60% |
Feature Comparison by Category
Analytics (0 vs 1)
| Feature | Retently | TapMango |
|---|---|---|
| Customer Segmentation |
Analytics & Reporting (13 vs 0)
| Feature | Retently | TapMango |
|---|---|---|
| AI-Powered Feedback Classification & Topic Analytics | ||
| AI-Powered Sentiment Analysis | ||
| AI-Powered Text Analysis | ||
| Account-Level Exportable Scores | ||
| Advanced Reporting, Trends, and Benchmarking | ||
| Audience and Feedback Segmentation | ||
| CX Analytics | ||
| Feedback Analytics | ||
| Journey Mapping | ||
| NPS Benchmarks | ||
| Real-Time Insights | ||
| Trend Groups | ||
| Trends in Group |
Automation (7 vs 1)
| Feature | Retently | TapMango |
|---|---|---|
| Automated Campaigns | ||
| Automated Email Follow-Ups | ||
| Automated Recurring Surveys | ||
| Feedback Loop | ||
| Flexible Workflows | ||
| Page Redirect | ||
| Survey Reminders | ||
| Webhook Events |
Communication (0 vs 2)
| Feature | Retently | TapMango |
|---|---|---|
| Multi-Channel Messaging | ||
| Service Desk |
Core Loyalty (0 vs 1)
| Feature | Retently | TapMango |
|---|---|---|
| Loyalty Program Setup |
Customer Management (0 vs 1)
| Feature | Retently | TapMango |
|---|---|---|
| Subaccounts |
Customization (0 vs 2)
| Feature | Retently | TapMango |
|---|---|---|
| Custom Branding | ||
| Design Customization |
Data Management (5 vs 1)
| Feature | Retently | TapMango |
|---|---|---|
| Antivirus Detection | ||
| Customer Data Management | ||
| Data Export | ||
| Data Residency | ||
| Email Addresses Cleanup | ||
| Outbox Data Retention |
Data Migration (0 vs 1)
| Feature | Retently | TapMango |
|---|---|---|
| Customer Data Import |
Enrollment (0 vs 2)
| Feature | Retently | TapMango |
|---|---|---|
| Customer Enrollment Options | ||
| Preloaded Tags |
Feedback (0 vs 1)
| Feature | Retently | TapMango |
|---|---|---|
| Customer Surveys |
Feedback Management (2 vs 0)
| Feature | Retently | TapMango |
|---|---|---|
| Feedback Import | ||
| Feedback Management |
Gamification (0 vs 1)
| Feature | Retently | TapMango |
|---|---|---|
| Instant Win |
Growth (0 vs 1)
| Feature | Retently | TapMango |
|---|---|---|
| Friend Referrals |
Hardware (0 vs 2)
| Feature | Retently | TapMango |
|---|---|---|
| Multiple Tablets Support | ||
| Touchscreen Tablet |
Implementation (1 vs 0)
| Feature | Retently | TapMango |
|---|---|---|
| Data Migration Concierge |
In-Store (0 vs 1)
| Feature | Retently | TapMango |
|---|---|---|
| Digital Display |
Integration (1 vs 1)
| Feature | Retently | TapMango |
|---|---|---|
| POS Integration | ||
| REST API |
Marketing (0 vs 2)
| Feature | Retently | TapMango |
|---|---|---|
| Social Sharing | ||
| Unlimited Campaigns |
Notifications (1 vs 0)
| Feature | Retently | TapMango |
|---|---|---|
| Email & Slack Alerts |
Onboarding (0 vs 1)
| Feature | Retently | TapMango |
|---|---|---|
| Setup Consultation |
Operations (0 vs 1)
| Feature | Retently | TapMango |
|---|---|---|
| Multi-Location Management |
Ordering (0 vs 2)
| Feature | Retently | TapMango |
|---|---|---|
| Dine In Ordering | ||
| Online Ordering |
Payments (0 vs 1)
| Feature | Retently | TapMango |
|---|---|---|
| Mobile Payments |
Promotions (0 vs 3)
| Feature | Retently | TapMango |
|---|---|---|
| Flash Deals | ||
| Promo Codes | ||
| Unlimited Instant Deals |
Reporting (0 vs 1)
| Feature | Retently | TapMango |
|---|---|---|
| Performance Dashboards |
Revenue (0 vs 2)
| Feature | Retently | TapMango |
|---|---|---|
| Gift Cards | ||
| Paid Memberships |
Rewards (0 vs 2)
| Feature | Retently | TapMango |
|---|---|---|
| Points System | ||
| Punch Cards |
Segmentation (0 vs 1)
| Feature | Retently | TapMango |
|---|---|---|
| Unlimited Customer Groups |
Support (0 vs 1)
| Feature | Retently | TapMango |
|---|---|---|
| Customer Support |
Survey Channels (7 vs 0)
| Feature | Retently | TapMango |
|---|---|---|
| Email Surveys | ||
| Embed Survey | ||
| In-App Surveys | ||
| Kiosk Surveys | ||
| Link Surveys | ||
| Omnichannel Reach | ||
| SMS Surveys |
Survey Customization (6 vs 0)
| Feature | Retently | TapMango |
|---|---|---|
| Custom FROM Domain | ||
| Custom Survey Design | ||
| Multi-Language Survey Templates | ||
| No Retently Branding | ||
| Survey Branding & Personalization | ||
| Template Merge Fields |
Survey Management (9 vs 0)
| Feature | Retently | TapMango |
|---|---|---|
| Customer Lifecycle Surveys | ||
| Question Routing | ||
| Smart Surveys | ||
| Survey Delay | ||
| Survey Outbox | ||
| Survey Queue | ||
| Survey Sampling | ||
| Survey Throttling | ||
| Transactional Surveys |
Survey Optimization (1 vs 0)
| Feature | Retently | TapMango |
|---|---|---|
| A/B Testing |
Survey Types (4 vs 0)
| Feature | Retently | TapMango |
|---|---|---|
| Anonymous Employee Surveys | ||
| CES Surveys | ||
| CSAT Surveys | ||
| NPS Surveys |
Unique Features
Only in Retently (57)
Account-Level Exportable Scores
Advanced Reporting, Trends, and Benchmarking
AI-Powered Feedback Classification & Topic Analytics
AI-Powered Sentiment Analysis
AI-Powered Text Analysis
Audience and Feedback Segmentation
CX Analytics
Feedback Analytics
Journey Mapping
NPS Benchmarks
Real-Time Insights
Trend Groups
Trends in Group
Automated Email Follow-Ups
Automated Recurring Surveys
Feedback Loop
Flexible Workflows
Page Redirect
Survey Reminders
Webhook Events
+ 37 more unique features
Only in TapMango (36)
Customer Segmentation
Automated Campaigns
Multi-Channel Messaging
Service Desk
Loyalty Program Setup
Subaccounts
Custom Branding
Design Customization
Customer Data Management
Customer Data Import
Customer Enrollment Options
Preloaded Tags
Customer Surveys
Instant Win
Friend Referrals
Multiple Tablets Support
Touchscreen Tablet
Digital Display
POS Integration
Social Sharing
+ 16 more unique features
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