SaaSipedia

Qualtrics XM

qualtrics.com
Customer Success
Weekend Project

The Leading Experience Management Software

How to Replace Qualtrics XM
Compare:vs Zonka Feedbackvs Survicatevs Retently

Overview

Qualtrics XM is an all-in-one experience management platform powered by AI that helps organizations understand and optimize customer, employee, and market experiences. The platform enables businesses to collect feedback, analyze insights, and take automated actions across every digital and physical touchpoint to drive revenue and growth.

Features

38 features across 16 categories

AI(5)

Automated RecommendationsAI

AI-driven recommendations for actions and improvements

Customer Care AssistAIPremium

AI-powered assistance for customer care operations

Customer Experience IntelligenceAIPremium

AI that identifies at-risk customers and delivers actions to keep them before they churn

Frontline Locations AssistAIPremium

Real-time, actionable insights for location-based teams to resolve issues

Manager AssistAIPremium

AI-surfaced recommendations on the next best steps managers can take to drive engagement and productivity

Also in: monday.com, Notion, Airtable

Analytics(8)

Contact Center Analytics

Analytics platform for contact center performance and customer interactions

Digital Experience Analytics

Analytics for understanding and optimizing digital customer experiences

Employee Retention AnalyticsAI

Analytics to identify attrition risks and optimize retention strategies

Experience Gap IdentificationAI

Identify experience gaps and new opportunities for growth

Sentiment AnalysisAI

AI-powered sentiment analysis of feedback and customer interactions

Simplified Stats

Simplified statistical analysis of experience data

Text AnalyticsAI

Insights and recommendations extracted from text feedback

Video Feedback AnalysisAI

Analyze and interpret video feedback at scale using AI

Also in: Hugging Face, Notion, Smartsheet

Automation(2)

Automated ActionsAI

Automation to translate insights into business outcomes

Close the Loop at ScaleAI

Automated process for closing the feedback loop with customers and employees at scale

Also in: monday.com, Notion, Airtable

Coaching(1)

Agent CoachingAI

AI-driven coaching tools for customer service agents

Also in: Avoma, Culture Amp, tl;dv

Compliance(1)

Quality Management and Compliance

Monitor and ensure quality standards and compliance in customer interactions

Also in: Insider CDP, Airtable, 1Password

Data Management(1)

Unified Customer and Employee Profile

Single connected view of all customer and employee profile data across the platform

Also in: monday.com, Notion, Airtable

Employee Development(1)

360 Development

360-degree feedback and development planning tools

Also in: Personio, Oyster HR, Criteria

Employee Experience(5)

Continuous Employee ListeningPremium

Ongoing listening and feedback collection from employees

Employee Engagement

Tools to measure and improve employee engagement and satisfaction

Employee Onboarding & Exit

Tools for managing employee lifecycle from onboarding to exit

Employee Pulse

Continuous listening and pulse survey capabilities for employee feedback

Employee Research

Research tools for understanding employee needs and experiences

Also in: Justworks, Paycor, Oyster HR

Feedback Collection(3)

Conversational FeedbackAI

Collect feedback through conversational interactions

SurveysAI

Survey tools with follow-up prompts that get deeper insights

Website and Mobile App Feedback

Collect feedback from web and mobile application users

Feedback Management(2)

Omni-Channel Experience ManagementPremium

Unified platform for managing feedback from surveys, calls, chats, online reviews and more

Voice of Customer

Foundational solutions for understanding customer needs and feedback

Integrations(1)

Seamless Integrations

Pre-built integrations with enterprise systems and applications

Management(1)

Location Experience Hub

Centralized hub for managing experiences across location-based operations

Reputation Management(1)

Online Reputation Management

Monitor and manage online reviews and brand reputation

Research(4)

Brand and Communication Research

Research for brand strategy and communications testing

Product Research

Research capabilities for product development and optimization

Strategic Market Research

Tools for conducting strategic market and competitive research

User Experience Research

UX research tools for understanding user needs and behaviors

Segmentation(1)

Dynamic SegmentationAI

Intelligent segmentation of customers and employees based on experience data

Talent Acquisition(1)

Candidate Experience Management

Optimize the recruitment and candidate experience journey

Pricing

XM for Customer Experience

Custom
  • ✓Surveys
  • ✓Omni-Channel Experience Management
  • ✓Website and Mobile App Feedback
  • ✓Digital Experience Analytics
  • ✓Contact Center Analytics
  • ✓Quality Management and Compliance
  • ✓Agent Coaching
  • ✓Online Reputation Management
  • ✓Location Experience Hub

XM for Employee Experience

Custom
  • ✓Employee Engagement
  • ✓Employee Pulse
  • ✓Employee Research
  • ✓Employee Onboarding & Exit
  • ✓Candidate Experience Management
  • ✓360 Development
  • ✓Employee Retention Analytics
  • ✓Continuous Employee Listening

XM for Strategy & Research

Custom
  • ✓Strategic Market Research
  • ✓Product Research
  • ✓User Experience Research
  • ✓Brand and Communication Research
  • ✓Video Feedback Analysis

Cost Calculator

Pricing data not available for Qualtrics XM. Check their website for current pricing.

Build vs Buy

Should you build a Qualtrics XM alternative or buy the subscription? Estimate based on 38 features.

Buy Qualtrics XM

Better Value
Monthly costContact Sales
3-year totalVaries
Time to deployDays

Build Your Own

Development cost$24,000
Maintenance$360/mo
3-year total$36,960
Dev time~2 months

Buying Qualtrics XM saves ~$36,960 over 3 years vs building.

Estimates based on 38 features and a BuildScore of 5/5. Actual costs vary.