Qualtrics XM vs Zonka Feedback
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Qualtrics XM offers fewer features (38 vs 72) and fewer integrations (0 vs 25). Both start at Contact Sales. Qualtrics XM has 36 unique features while Zonka Feedback has 70 unique features, with 2 features in common.
| Qualtrics XM | Zonka Feedback | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 38 | 72 |
| AI-Powered Features | 16 | 6 |
| Starting Price | Contact Sales | Contact Sales |
| Pricing Tiers | 3 | 3 |
| Integrations | 0 | 25 |
| Shared Features | 2 | |
| Shared Integrations | 0 | |
| Data Quality | 70% | 100% |
Feature Comparison by Category
AI (5 vs 0)
| Feature | Qualtrics XM | Zonka Feedback |
|---|---|---|
| Automated Recommendations | ||
| Customer Care Assist | ||
| Customer Experience Intelligence | ||
| Frontline Locations Assist | ||
| Manager Assist |
AI Analytics (0 vs 6)
| Feature | Qualtrics XM | Zonka Feedback |
|---|---|---|
| AI Feedback Intelligence Platform | ||
| AI Impact Analysis | ||
| Ask AI | ||
| Sentiment Analysis | ||
| Thematic Analysis | ||
| Track Entities & Aspects |
Analytics (8 vs 5)
| Feature | Qualtrics XM | Zonka Feedback |
|---|---|---|
| Contact & User Journey Tracking | ||
| Contact Center Analytics | ||
| Customer Feedback Analytics | ||
| Digital Experience Analytics | ||
| Employee Retention Analytics | ||
| Experience Gap Identification | ||
| Location & Frontline Analytics | ||
| Product Feedback Analytics | ||
| Sentiment Analysis | ||
| Simplified Stats | ||
| Support Feedback Analytics | ||
| Text Analytics | ||
| Video Feedback Analysis |
Automation (2 vs 3)
| Feature | Qualtrics XM | Zonka Feedback |
|---|---|---|
| Automated Actions | ||
| CX Automation & Workflows | ||
| Case Management | ||
| Close the Loop at Scale | ||
| Task Management |
CX Metrics (0 vs 3)
| Feature | Qualtrics XM | Zonka Feedback |
|---|---|---|
| CES Survey | ||
| CSAT Survey | ||
| NPS Survey |
Coaching (1 vs 0)
| Feature | Qualtrics XM | Zonka Feedback |
|---|---|---|
| Agent Coaching |
Collaboration (0 vs 3)
| Feature | Qualtrics XM | Zonka Feedback |
|---|---|---|
| Collaborative Inbox | ||
| Internal Notes | ||
| Team Collaboration |
Communication (0 vs 2)
| Feature | Qualtrics XM | Zonka Feedback |
|---|---|---|
| Direct Customer Email | ||
| Social Media Sharing |
Compliance (1 vs 0)
| Feature | Qualtrics XM | Zonka Feedback |
|---|---|---|
| Quality Management and Compliance |
Customization (0 vs 2)
| Feature | Qualtrics XM | Zonka Feedback |
|---|---|---|
| Branding & Themes | ||
| Custom Setup & Taxonomy |
Data Management (1 vs 1)
| Feature | Qualtrics XM | Zonka Feedback |
|---|---|---|
| Historical Data Import | ||
| Unified Customer and Employee Profile |
Device Management (0 vs 1)
| Feature | Qualtrics XM | Zonka Feedback |
|---|---|---|
| Remote Device Tracking |
Employee Development (1 vs 0)
| Feature | Qualtrics XM | Zonka Feedback |
|---|---|---|
| 360 Development |
Employee Experience (5 vs 0)
| Feature | Qualtrics XM | Zonka Feedback |
|---|---|---|
| Continuous Employee Listening | ||
| Employee Engagement | ||
| Employee Onboarding & Exit | ||
| Employee Pulse | ||
| Employee Research |
Feedback Collection (3 vs 3)
| Feature | Qualtrics XM | Zonka Feedback |
|---|---|---|
| Conversational Feedback | ||
| Digital Feedback Capture | ||
| Feedback SDK | ||
| Pre-Capture Data | ||
| Surveys | ||
| Website and Mobile App Feedback |
Feedback Management (2 vs 1)
| Feature | Qualtrics XM | Zonka Feedback |
|---|---|---|
| Omni-Channel Experience Management | ||
| Response Filtering | ||
| Voice of Customer |
Integration (0 vs 1)
| Feature | Qualtrics XM | Zonka Feedback |
|---|---|---|
| API Access & Webhooks |
Integrations (1 vs 0)
| Feature | Qualtrics XM | Zonka Feedback |
|---|---|---|
| Seamless Integrations |
Management (1 vs 0)
| Feature | Qualtrics XM | Zonka Feedback |
|---|---|---|
| Location Experience Hub |
Notifications (0 vs 1)
| Feature | Qualtrics XM | Zonka Feedback |
|---|---|---|
| Real-time Alerts & Digest Emails |
Organization (0 vs 1)
| Feature | Qualtrics XM | Zonka Feedback |
|---|---|---|
| Multi-Location Management |
Reporting (0 vs 11)
| Feature | Qualtrics XM | Zonka Feedback |
|---|---|---|
| Activity History Tracking | ||
| CSV Export | ||
| Comparative Reports | ||
| Drill Down & Advanced Filters | ||
| Location & Agent Reports | ||
| NPS, CSAT & CES Analysis | ||
| Real-time Reports & Analytics | ||
| Report Scheduling & Export | ||
| Role-based Dashboards | ||
| Trend Analysis | ||
| Word Analysis |
Reputation Management (1 vs 1)
| Feature | Qualtrics XM | Zonka Feedback |
|---|---|---|
| Online Reputation Management |
Research (4 vs 0)
| Feature | Qualtrics XM | Zonka Feedback |
|---|---|---|
| Brand and Communication Research | ||
| Product Research | ||
| Strategic Market Research | ||
| User Experience Research |
Security (0 vs 3)
| Feature | Qualtrics XM | Zonka Feedback |
|---|---|---|
| Data Hosting & Localization | ||
| Data Security & Compliance | ||
| SSO & Access Control |
Segmentation (1 vs 0)
| Feature | Qualtrics XM | Zonka Feedback |
|---|---|---|
| Dynamic Segmentation |
Survey Distribution (0 vs 8)
| Feature | Qualtrics XM | Zonka Feedback |
|---|---|---|
| Email Survey Distribution | ||
| Kiosk Surveys | ||
| Offline Surveys | ||
| QR Code Generation | ||
| SMS Survey Distribution | ||
| Website Surveys | ||
| WhatsApp Surveys | ||
| iPad & Android Surveys |
Survey Management (0 vs 16)
| Feature | Qualtrics XM | Zonka Feedback |
|---|---|---|
| 30+ Question Types | ||
| Advanced Targeting & Throttling | ||
| Answer Piping & Custom Variables | ||
| Campaign Management | ||
| Contact Management | ||
| Custom Variables | ||
| Customize Intro & Thank You Screens | ||
| Multilingual Surveys | ||
| Preset Start & End Time | ||
| Professional Templates | ||
| Redirect after Completion | ||
| Respondent Tracking | ||
| Skip Logic & Question Branching | ||
| Survey Builder | ||
| Survey Software |
Talent Acquisition (1 vs 0)
| Feature | Qualtrics XM | Zonka Feedback |
|---|---|---|
| Candidate Experience Management |
Unique Features
Only in Qualtrics XM (36)
Automated Recommendations
Customer Care Assist
Customer Experience Intelligence
Frontline Locations Assist
Manager Assist
Contact Center Analytics
Digital Experience Analytics
Employee Retention Analytics
Experience Gap Identification
Simplified Stats
Text Analytics
Video Feedback Analysis
Automated Actions
Close the Loop at Scale
Agent Coaching
Quality Management and Compliance
Unified Customer and Employee Profile
360 Development
Continuous Employee Listening
Employee Engagement
+ 16 more unique features
Only in Zonka Feedback (70)
AI Feedback Intelligence Platform
AI Impact Analysis
Ask AI
Thematic Analysis
Track Entities & Aspects
Contact & User Journey Tracking
Customer Feedback Analytics
Location & Frontline Analytics
Product Feedback Analytics
Support Feedback Analytics
Case Management
CX Automation & Workflows
Task Management
Collaborative Inbox
Internal Notes
Team Collaboration
Direct Customer Email
Social Media Sharing
Branding & Themes
Custom Setup & Taxonomy
+ 50 more unique features
View Qualtrics XM details View Zonka Feedback details Qualtrics XM alternatives Zonka Feedback alternatives
Want to build your own alternative to Qualtrics XM or Zonka Feedback?
Analyze it with Reap