Qualtrics XM vs Retently
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Qualtrics XM offers fewer features (38 vs 57) and fewer integrations (0 vs 19). Starting price: Qualtrics XM at Contact Sales vs Retently at $49/mo. Qualtrics XM has 38 unique features while Retently has 57 unique features, with 0 features in common.
| Qualtrics XM | Retently | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 38 | 57 |
| AI-Powered Features | 16 | 3 |
| Starting Price | Contact Sales | $49/mo |
| Pricing Tiers | 3 | 3 |
| Integrations | 0 | 19 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 70% | 95% |
Feature Comparison by Category
AI (5 vs 0)
| Feature | Qualtrics XM | Retently |
|---|---|---|
| Automated Recommendations | ||
| Customer Care Assist | ||
| Customer Experience Intelligence | ||
| Frontline Locations Assist | ||
| Manager Assist |
Analytics (8 vs 0)
| Feature | Qualtrics XM | Retently |
|---|---|---|
| Contact Center Analytics | ||
| Digital Experience Analytics | ||
| Employee Retention Analytics | ||
| Experience Gap Identification | ||
| Sentiment Analysis | ||
| Simplified Stats | ||
| Text Analytics | ||
| Video Feedback Analysis |
Analytics & Reporting (0 vs 13)
| Feature | Qualtrics XM | Retently |
|---|---|---|
| AI-Powered Feedback Classification & Topic Analytics | ||
| AI-Powered Sentiment Analysis | ||
| AI-Powered Text Analysis | ||
| Account-Level Exportable Scores | ||
| Advanced Reporting, Trends, and Benchmarking | ||
| Audience and Feedback Segmentation | ||
| CX Analytics | ||
| Feedback Analytics | ||
| Journey Mapping | ||
| NPS Benchmarks | ||
| Real-Time Insights | ||
| Trend Groups | ||
| Trends in Group |
Automation (2 vs 7)
| Feature | Qualtrics XM | Retently |
|---|---|---|
| Automated Actions | ||
| Automated Email Follow-Ups | ||
| Automated Recurring Surveys | ||
| Close the Loop at Scale | ||
| Feedback Loop | ||
| Flexible Workflows | ||
| Page Redirect | ||
| Survey Reminders | ||
| Webhook Events |
Coaching (1 vs 0)
| Feature | Qualtrics XM | Retently |
|---|---|---|
| Agent Coaching |
Compliance (1 vs 0)
| Feature | Qualtrics XM | Retently |
|---|---|---|
| Quality Management and Compliance |
Data Management (1 vs 5)
| Feature | Qualtrics XM | Retently |
|---|---|---|
| Antivirus Detection | ||
| Data Export | ||
| Data Residency | ||
| Email Addresses Cleanup | ||
| Outbox Data Retention | ||
| Unified Customer and Employee Profile |
Employee Development (1 vs 0)
| Feature | Qualtrics XM | Retently |
|---|---|---|
| 360 Development |
Employee Experience (5 vs 0)
| Feature | Qualtrics XM | Retently |
|---|---|---|
| Continuous Employee Listening | ||
| Employee Engagement | ||
| Employee Onboarding & Exit | ||
| Employee Pulse | ||
| Employee Research |
Feedback Collection (3 vs 0)
| Feature | Qualtrics XM | Retently |
|---|---|---|
| Conversational Feedback | ||
| Surveys | ||
| Website and Mobile App Feedback |
Feedback Management (2 vs 2)
| Feature | Qualtrics XM | Retently |
|---|---|---|
| Feedback Import | ||
| Feedback Management | ||
| Omni-Channel Experience Management | ||
| Voice of Customer |
Implementation (0 vs 1)
| Feature | Qualtrics XM | Retently |
|---|---|---|
| Data Migration Concierge |
Integration (0 vs 1)
| Feature | Qualtrics XM | Retently |
|---|---|---|
| REST API |
Integrations (1 vs 0)
| Feature | Qualtrics XM | Retently |
|---|---|---|
| Seamless Integrations |
Management (1 vs 0)
| Feature | Qualtrics XM | Retently |
|---|---|---|
| Location Experience Hub |
Notifications (0 vs 1)
| Feature | Qualtrics XM | Retently |
|---|---|---|
| Email & Slack Alerts |
Reputation Management (1 vs 0)
| Feature | Qualtrics XM | Retently |
|---|---|---|
| Online Reputation Management |
Research (4 vs 0)
| Feature | Qualtrics XM | Retently |
|---|---|---|
| Brand and Communication Research | ||
| Product Research | ||
| Strategic Market Research | ||
| User Experience Research |
Segmentation (1 vs 0)
| Feature | Qualtrics XM | Retently |
|---|---|---|
| Dynamic Segmentation |
Survey Channels (0 vs 7)
| Feature | Qualtrics XM | Retently |
|---|---|---|
| Email Surveys | ||
| Embed Survey | ||
| In-App Surveys | ||
| Kiosk Surveys | ||
| Link Surveys | ||
| Omnichannel Reach | ||
| SMS Surveys |
Survey Customization (0 vs 6)
| Feature | Qualtrics XM | Retently |
|---|---|---|
| Custom FROM Domain | ||
| Custom Survey Design | ||
| Multi-Language Survey Templates | ||
| No Retently Branding | ||
| Survey Branding & Personalization | ||
| Template Merge Fields |
Survey Management (0 vs 9)
| Feature | Qualtrics XM | Retently |
|---|---|---|
| Customer Lifecycle Surveys | ||
| Question Routing | ||
| Smart Surveys | ||
| Survey Delay | ||
| Survey Outbox | ||
| Survey Queue | ||
| Survey Sampling | ||
| Survey Throttling | ||
| Transactional Surveys |
Survey Optimization (0 vs 1)
| Feature | Qualtrics XM | Retently |
|---|---|---|
| A/B Testing |
Survey Types (0 vs 4)
| Feature | Qualtrics XM | Retently |
|---|---|---|
| Anonymous Employee Surveys | ||
| CES Surveys | ||
| CSAT Surveys | ||
| NPS Surveys |
Talent Acquisition (1 vs 0)
| Feature | Qualtrics XM | Retently |
|---|---|---|
| Candidate Experience Management |
Unique Features
Only in Qualtrics XM (38)
Automated Recommendations
Customer Care Assist
Customer Experience Intelligence
Frontline Locations Assist
Manager Assist
Contact Center Analytics
Digital Experience Analytics
Employee Retention Analytics
Experience Gap Identification
Sentiment Analysis
Simplified Stats
Text Analytics
Video Feedback Analysis
Automated Actions
Close the Loop at Scale
Agent Coaching
Quality Management and Compliance
Unified Customer and Employee Profile
360 Development
Continuous Employee Listening
+ 18 more unique features
Only in Retently (57)
Account-Level Exportable Scores
Advanced Reporting, Trends, and Benchmarking
AI-Powered Feedback Classification & Topic Analytics
AI-Powered Sentiment Analysis
AI-Powered Text Analysis
Audience and Feedback Segmentation
CX Analytics
Feedback Analytics
Journey Mapping
NPS Benchmarks
Real-Time Insights
Trend Groups
Trends in Group
Automated Email Follow-Ups
Automated Recurring Surveys
Feedback Loop
Flexible Workflows
Page Redirect
Survey Reminders
Webhook Events
+ 37 more unique features
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