Birdeye

Automatically generate and customize review responses using artificial intelligence.

Automatic detection and analysis of sentiment in customer reviews and feedback.

Set up automated workflows for review requests and customer engagement.

Allow customers to book appointments directly through review widgets.

Manage reputation and customer engagement across multiple business locations.

Send two-way messaging to customers via SMS and email.

Track and compare your reputation metrics against competitors.

Compare your metrics against industry competitors in real-time.

Flag and moderate inappropriate or false reviews.

Create and distribute customizable surveys to gather customer feedback.

Segment customers based on behavior, location, and demographics.

Customize review request templates with your brand colors and messaging.

Rebrand the platform with your company logo and colors.

Integrate Birdeye with external systems via REST API.

Automatically translate reviews into multiple languages.

Create and send branded email campaigns to customer segments.

Identify and track high-impact reviewers and influencers.

Send targeted SMS campaigns to customers for promotions and engagement.

Manage reputation and respond to reviews from iOS and Android apps.

Monitor mentions of specific keywords and topics in reviews.

Receive instant notifications when new reviews are posted across platforms.

Hide sensitive customer information in reviews automatically.

Generate customizable reports on reputation and customer metrics.

Collect, monitor, and respond to reviews across 150+ review sites and social platforms.

Generate customizable QR codes to request reviews in-store.

Enable customers to submit reviews with photos and images.

Automatically request reviews from customers via SMS, email, and QR codes.

Collect and display video testimonials from customers.

Capture and track customer leads from reviews and inquiries.

Track all user actions and changes within the platform.

Enable single sign-on using enterprise authentication systems.

Set granular access controls and permissions for team members.

Monitor brand mentions and conversations across social media platforms.

Schedule and manage posts across social media platforms.

Assign tasks and manage team workflows within the platform.

Embed customizable review display widgets on your website.