Birdeye vs Retently
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Birdeye offers fewer features (43 vs 57) and more integrations (30 vs 19). Starting price: Birdeye at $99/mo vs Retently at $49/mo. Birdeye has 43 unique features while Retently has 57 unique features, with 0 features in common.
| Birdeye | Retently | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 43 | 57 |
| AI-Powered Features | 12 | 3 |
| Starting Price | $99/mo | $49/mo |
| Pricing Tiers | 4 | 3 |
| Integrations | 30 | 19 |
| Shared Features | 0 | |
| Shared Integrations | 7 | |
| Data Quality | 72% | 95% |
Feature Comparison by Category
AI Tools (2 vs 0)
| Feature | Birdeye | Retently |
|---|---|---|
| AI Review Response | ||
| Sentiment Analysis |
Analytics (7 vs 0)
| Feature | Birdeye | Retently |
|---|---|---|
| Customer Insights | ||
| Performance Analytics | ||
| Rating Distribution | ||
| Reputation Dashboard | ||
| Reputation Score | ||
| Review Attribution | ||
| Review Trends |
Analytics & Reporting (0 vs 13)
| Feature | Birdeye | Retently |
|---|---|---|
| AI-Powered Feedback Classification & Topic Analytics | ||
| AI-Powered Sentiment Analysis | ||
| AI-Powered Text Analysis | ||
| Account-Level Exportable Scores | ||
| Advanced Reporting, Trends, and Benchmarking | ||
| Audience and Feedback Segmentation | ||
| CX Analytics | ||
| Feedback Analytics | ||
| Journey Mapping | ||
| NPS Benchmarks | ||
| Real-Time Insights | ||
| Trend Groups | ||
| Trends in Group |
Automation (1 vs 7)
| Feature | Birdeye | Retently |
|---|---|---|
| Automated Email Follow-Ups | ||
| Automated Recurring Surveys | ||
| Automated Workflows | ||
| Feedback Loop | ||
| Flexible Workflows | ||
| Page Redirect | ||
| Survey Reminders | ||
| Webhook Events |
Booking (1 vs 0)
| Feature | Birdeye | Retently |
|---|---|---|
| Appointment Booking |
Business Management (1 vs 0)
| Feature | Birdeye | Retently |
|---|---|---|
| Multi-Location Management |
Communication (1 vs 0)
| Feature | Birdeye | Retently |
|---|---|---|
| Customer Communication |
Competitive Intelligence (2 vs 0)
| Feature | Birdeye | Retently |
|---|---|---|
| Competitor Analysis | ||
| Competitor Benchmarking |
Content Moderation (1 vs 0)
| Feature | Birdeye | Retently |
|---|---|---|
| Review Moderation |
Customer Feedback (1 vs 0)
| Feature | Birdeye | Retently |
|---|---|---|
| Survey and Feedback |
Customer Management (1 vs 0)
| Feature | Birdeye | Retently |
|---|---|---|
| Customer Segmentation |
Customization (2 vs 0)
| Feature | Birdeye | Retently |
|---|---|---|
| Custom Branding | ||
| White Label Solution |
Data Management (0 vs 5)
| Feature | Birdeye | Retently |
|---|---|---|
| Antivirus Detection | ||
| Data Export | ||
| Data Residency | ||
| Email Addresses Cleanup | ||
| Outbox Data Retention |
Developer Tools (1 vs 0)
| Feature | Birdeye | Retently |
|---|---|---|
| API Access |
Feedback Management (0 vs 2)
| Feature | Birdeye | Retently |
|---|---|---|
| Feedback Import | ||
| Feedback Management |
Implementation (0 vs 1)
| Feature | Birdeye | Retently |
|---|---|---|
| Data Migration Concierge |
Integration (0 vs 1)
| Feature | Birdeye | Retently |
|---|---|---|
| REST API |
Localization (1 vs 0)
| Feature | Birdeye | Retently |
|---|---|---|
| Review Translation |
Marketing (3 vs 0)
| Feature | Birdeye | Retently |
|---|---|---|
| Email Marketing | ||
| Influencer Tracking | ||
| SMS Marketing |
Mobile (1 vs 0)
| Feature | Birdeye | Retently |
|---|---|---|
| Mobile App |
Monitoring (2 vs 0)
| Feature | Birdeye | Retently |
|---|---|---|
| Keyword Tracking | ||
| Review Alerts |
Notifications (0 vs 1)
| Feature | Birdeye | Retently |
|---|---|---|
| Email & Slack Alerts |
Privacy (1 vs 0)
| Feature | Birdeye | Retently |
|---|---|---|
| Review Masking |
Reporting (1 vs 0)
| Feature | Birdeye | Retently |
|---|---|---|
| Custom Reports |
Reputation Management (1 vs 0)
| Feature | Birdeye | Retently |
|---|---|---|
| Review Management |
Review Collection (4 vs 0)
| Feature | Birdeye | Retently |
|---|---|---|
| Dynamic QR Codes | ||
| Photo Reviews | ||
| Review Generation | ||
| Video Reviews |
Sales (1 vs 0)
| Feature | Birdeye | Retently |
|---|---|---|
| Lead Management |
Security (3 vs 0)
| Feature | Birdeye | Retently |
|---|---|---|
| Audit Logs | ||
| SSO Integration | ||
| Team Permissions |
Social Media (2 vs 0)
| Feature | Birdeye | Retently |
|---|---|---|
| Social Listening | ||
| Social Media Management |
Survey Channels (0 vs 7)
| Feature | Birdeye | Retently |
|---|---|---|
| Email Surveys | ||
| Embed Survey | ||
| In-App Surveys | ||
| Kiosk Surveys | ||
| Link Surveys | ||
| Omnichannel Reach | ||
| SMS Surveys |
Survey Customization (0 vs 6)
| Feature | Birdeye | Retently |
|---|---|---|
| Custom FROM Domain | ||
| Custom Survey Design | ||
| Multi-Language Survey Templates | ||
| No Retently Branding | ||
| Survey Branding & Personalization | ||
| Template Merge Fields |
Survey Management (0 vs 9)
| Feature | Birdeye | Retently |
|---|---|---|
| Customer Lifecycle Surveys | ||
| Question Routing | ||
| Smart Surveys | ||
| Survey Delay | ||
| Survey Outbox | ||
| Survey Queue | ||
| Survey Sampling | ||
| Survey Throttling | ||
| Transactional Surveys |
Survey Optimization (0 vs 1)
| Feature | Birdeye | Retently |
|---|---|---|
| A/B Testing |
Survey Types (0 vs 4)
| Feature | Birdeye | Retently |
|---|---|---|
| Anonymous Employee Surveys | ||
| CES Surveys | ||
| CSAT Surveys | ||
| NPS Surveys |
Team Management (1 vs 0)
| Feature | Birdeye | Retently |
|---|---|---|
| Team Collaboration |
Website Tools (1 vs 0)
| Feature | Birdeye | Retently |
|---|---|---|
| Review Widget |
Unique Features
Only in Birdeye (43)
AI Review Response
Sentiment Analysis
Customer Insights
Performance Analytics
Rating Distribution
Reputation Dashboard
Reputation Score
Review Attribution
Review Trends
Automated Workflows
Appointment Booking
Multi-Location Management
Customer Communication
Competitor Analysis
Competitor Benchmarking
Review Moderation
Survey and Feedback
Customer Segmentation
Custom Branding
White Label Solution
+ 23 more unique features
Only in Retently (57)
Account-Level Exportable Scores
Advanced Reporting, Trends, and Benchmarking
AI-Powered Feedback Classification & Topic Analytics
AI-Powered Sentiment Analysis
AI-Powered Text Analysis
Audience and Feedback Segmentation
CX Analytics
Feedback Analytics
Journey Mapping
NPS Benchmarks
Real-Time Insights
Trend Groups
Trends in Group
Automated Email Follow-Ups
Automated Recurring Surveys
Feedback Loop
Flexible Workflows
Page Redirect
Survey Reminders
Webhook Events
+ 37 more unique features
Want to build your own alternative to Birdeye or Retently?
Analyze it with Reap