Birdeye vs Survicate
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Birdeye offers fewer features (43 vs 67) and fewer integrations (30 vs 46). Starting price: Birdeye at $99/mo vs Survicate at $349/mo. Birdeye has 41 unique features while Survicate has 65 unique features, with 2 features in common.
| Birdeye | Survicate | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 43 | 67 |
| AI-Powered Features | 12 | 10 |
| Starting Price | $99/mo | $349/mo |
| Pricing Tiers | 4 | 5 |
| Integrations | 30 | 46 |
| Shared Features | 2 | |
| Shared Integrations | 8 | |
| Data Quality | 72% | 100% |
Feature Comparison by Category
AI (0 vs 3)
| Feature | Birdeye | Survicate |
|---|---|---|
| AI Follow-up Questions | ||
| AI-Powered Research Chatbot | ||
| Survey Creation via AI |
AI Tools (2 vs 0)
| Feature | Birdeye | Survicate |
|---|---|---|
| AI Review Response | ||
| Sentiment Analysis |
Analysis (0 vs 6)
| Feature | Birdeye | Survicate |
|---|---|---|
| AI Categorization | ||
| Auto-Generated Topics | ||
| Auto-translate Responses | ||
| Automated Feedback Analysis | ||
| Filter by Third Party Attributes | ||
| Sentiment Analysis |
Analytics (7 vs 0)
| Feature | Birdeye | Survicate |
|---|---|---|
| Customer Insights | ||
| Performance Analytics | ||
| Rating Distribution | ||
| Reputation Dashboard | ||
| Reputation Score | ||
| Review Attribution | ||
| Review Trends |
Automation (1 vs 4)
| Feature | Birdeye | Survicate |
|---|---|---|
| Automated Workflows | ||
| Recurring Surveys | ||
| Response Caps | ||
| Survey Scheduling | ||
| Survey Throttling |
Booking (1 vs 0)
| Feature | Birdeye | Survicate |
|---|---|---|
| Appointment Booking |
Business Management (1 vs 0)
| Feature | Birdeye | Survicate |
|---|---|---|
| Multi-Location Management |
Communication (1 vs 0)
| Feature | Birdeye | Survicate |
|---|---|---|
| Customer Communication |
Competitive Intelligence (2 vs 0)
| Feature | Birdeye | Survicate |
|---|---|---|
| Competitor Analysis | ||
| Competitor Benchmarking |
Content Moderation (1 vs 0)
| Feature | Birdeye | Survicate |
|---|---|---|
| Review Moderation |
Customer Feedback (1 vs 0)
| Feature | Birdeye | Survicate |
|---|---|---|
| Survey and Feedback |
Customer Management (1 vs 0)
| Feature | Birdeye | Survicate |
|---|---|---|
| Customer Segmentation |
Customization (2 vs 4)
| Feature | Birdeye | Survicate |
|---|---|---|
| Custom Branding | ||
| Custom CSS | ||
| Custom End Screens | ||
| Remove Survicate Branding | ||
| White Label Solution |
Data Management (0 vs 1)
| Feature | Birdeye | Survicate |
|---|---|---|
| Automatic Enrichment |
Developer Tools (1 vs 0)
| Feature | Birdeye | Survicate |
|---|---|---|
| API Access |
Feedback Sources (0 vs 1)
| Feature | Birdeye | Survicate |
|---|---|---|
| Transcribe Meeting Recordings |
Integration & Automation (0 vs 5)
| Feature | Birdeye | Survicate |
|---|---|---|
| Data Warehouses Integration | ||
| Export API | ||
| Session Replay Integration | ||
| Survey Data Sync | ||
| Webhooks |
Localization (1 vs 0)
| Feature | Birdeye | Survicate |
|---|---|---|
| Review Translation |
Marketing (3 vs 0)
| Feature | Birdeye | Survicate |
|---|---|---|
| Email Marketing | ||
| Influencer Tracking | ||
| SMS Marketing |
Mobile (1 vs 0)
| Feature | Birdeye | Survicate |
|---|---|---|
| Mobile App |
Monitoring (2 vs 0)
| Feature | Birdeye | Survicate |
|---|---|---|
| Keyword Tracking | ||
| Review Alerts |
Optimization (0 vs 1)
| Feature | Birdeye | Survicate |
|---|---|---|
| A/B Testing |
Privacy (1 vs 0)
| Feature | Birdeye | Survicate |
|---|---|---|
| Review Masking |
Reporting (1 vs 0)
| Feature | Birdeye | Survicate |
|---|---|---|
| Custom Reports |
Reporting & Dashboards (0 vs 3)
| Feature | Birdeye | Survicate |
|---|---|---|
| Custom Dashboards | ||
| Insights Hub | ||
| Scheduled Reports |
Reputation Management (1 vs 0)
| Feature | Birdeye | Survicate |
|---|---|---|
| Review Management |
Review Collection (4 vs 0)
| Feature | Birdeye | Survicate |
|---|---|---|
| Dynamic QR Codes | ||
| Photo Reviews | ||
| Review Generation | ||
| Video Reviews |
Sales (1 vs 0)
| Feature | Birdeye | Survicate |
|---|---|---|
| Lead Management |
Security (3 vs 8)
| Feature | Birdeye | Survicate |
|---|---|---|
| 2-Factor Authentication | ||
| Access Logs | ||
| Audit Logs | ||
| DORA Compliance | ||
| HIPAA Compliance | ||
| PII Protection | ||
| Protected Data Storage | ||
| SAML SSO | ||
| SSO Integration | ||
| Safe AI | ||
| Team Permissions |
Social Media (2 vs 0)
| Feature | Birdeye | Survicate |
|---|---|---|
| Social Listening | ||
| Social Media Management |
Support (0 vs 3)
| Feature | Birdeye | Survicate |
|---|---|---|
| 1:1 Human Training | ||
| Dedicated Success Manager | ||
| Live Chat Support |
Survey Creation (0 vs 6)
| Feature | Birdeye | Survicate |
|---|---|---|
| Advanced Survey Logic | ||
| Answer Piping | ||
| Create via Import | ||
| Standard Survey Logic | ||
| Upload Screenshots | ||
| Visual Logic Tree |
Survey Distribution (0 vs 12)
| Feature | Birdeye | Survicate |
|---|---|---|
| Braze Surveys | ||
| Email Surveys | ||
| Feedback Button | ||
| Iframe Embeds | ||
| In-Product Surveys | ||
| Intercom Surveys | ||
| Kiosk Mode | ||
| Mobile App SDK | ||
| Multi-Channel Surveys | ||
| Multilingual Surveys | ||
| QR Code Distribution | ||
| Website Pop-ups |
Targeting & Segmentation (0 vs 10)
| Feature | Birdeye | Survicate |
|---|---|---|
| Attribute Targeting | ||
| Cookie-based Targeting | ||
| Event & Behaviour Targeting | ||
| Exit Intent Targeting | ||
| JavaScript Targeting | ||
| Precise Targeting | ||
| Previous Response Targeting | ||
| Respondent Identification | ||
| Survey Sampling | ||
| URL Targeting |
Team Management (1 vs 0)
| Feature | Birdeye | Survicate |
|---|---|---|
| Team Collaboration |
Website Tools (1 vs 0)
| Feature | Birdeye | Survicate |
|---|---|---|
| Review Widget |
Unique Features
Only in Birdeye (41)
AI Review Response
Customer Insights
Performance Analytics
Rating Distribution
Reputation Dashboard
Reputation Score
Review Attribution
Review Trends
Automated Workflows
Appointment Booking
Multi-Location Management
Customer Communication
Competitor Analysis
Competitor Benchmarking
Review Moderation
Survey and Feedback
Customer Segmentation
White Label Solution
API Access
Review Translation
+ 21 more unique features
Only in Survicate (65)
AI Follow-up Questions
AI-Powered Research Chatbot
Survey Creation via AI
AI Categorization
Auto-Generated Topics
Auto-translate Responses
Automated Feedback Analysis
Filter by Third Party Attributes
Recurring Surveys
Response Caps
Survey Scheduling
Survey Throttling
Custom CSS
Custom End Screens
Remove Survicate Branding
Automatic Enrichment
Transcribe Meeting Recordings
Data Warehouses Integration
Export API
Session Replay Integration
+ 45 more unique features
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