Birdeye vs Zonka Feedback
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Birdeye offers fewer features (43 vs 72) and more integrations (30 vs 25). Starting price: Birdeye at $99/mo vs Zonka Feedback at Contact Sales. Birdeye has 40 unique features while Zonka Feedback has 69 unique features, with 3 features in common.
| Birdeye | Zonka Feedback | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 43 | 72 |
| AI-Powered Features | 12 | 6 |
| Starting Price | $99/mo | Contact Sales |
| Pricing Tiers | 4 | 3 |
| Integrations | 30 | 25 |
| Shared Features | 3 | |
| Shared Integrations | 9 | |
| Data Quality | 72% | 100% |
Feature Comparison by Category
AI Analytics (0 vs 6)
| Feature | Birdeye | Zonka Feedback |
|---|---|---|
| AI Feedback Intelligence Platform | ||
| AI Impact Analysis | ||
| Ask AI | ||
| Sentiment Analysis | ||
| Thematic Analysis | ||
| Track Entities & Aspects |
AI Tools (2 vs 0)
| Feature | Birdeye | Zonka Feedback |
|---|---|---|
| AI Review Response | ||
| Sentiment Analysis |
Analytics (7 vs 5)
| Feature | Birdeye | Zonka Feedback |
|---|---|---|
| Contact & User Journey Tracking | ||
| Customer Feedback Analytics | ||
| Customer Insights | ||
| Location & Frontline Analytics | ||
| Performance Analytics | ||
| Product Feedback Analytics | ||
| Rating Distribution | ||
| Reputation Dashboard | ||
| Reputation Score | ||
| Review Attribution | ||
| Review Trends | ||
| Support Feedback Analytics |
Automation (1 vs 3)
| Feature | Birdeye | Zonka Feedback |
|---|---|---|
| Automated Workflows | ||
| CX Automation & Workflows | ||
| Case Management | ||
| Task Management |
Booking (1 vs 0)
| Feature | Birdeye | Zonka Feedback |
|---|---|---|
| Appointment Booking |
Business Management (1 vs 0)
| Feature | Birdeye | Zonka Feedback |
|---|---|---|
| Multi-Location Management |
CX Metrics (0 vs 3)
| Feature | Birdeye | Zonka Feedback |
|---|---|---|
| CES Survey | ||
| CSAT Survey | ||
| NPS Survey |
Collaboration (0 vs 3)
| Feature | Birdeye | Zonka Feedback |
|---|---|---|
| Collaborative Inbox | ||
| Internal Notes | ||
| Team Collaboration |
Communication (1 vs 2)
| Feature | Birdeye | Zonka Feedback |
|---|---|---|
| Customer Communication | ||
| Direct Customer Email | ||
| Social Media Sharing |
Competitive Intelligence (2 vs 0)
| Feature | Birdeye | Zonka Feedback |
|---|---|---|
| Competitor Analysis | ||
| Competitor Benchmarking |
Content Moderation (1 vs 0)
| Feature | Birdeye | Zonka Feedback |
|---|---|---|
| Review Moderation |
Customer Feedback (1 vs 0)
| Feature | Birdeye | Zonka Feedback |
|---|---|---|
| Survey and Feedback |
Customer Management (1 vs 0)
| Feature | Birdeye | Zonka Feedback |
|---|---|---|
| Customer Segmentation |
Customization (2 vs 2)
| Feature | Birdeye | Zonka Feedback |
|---|---|---|
| Branding & Themes | ||
| Custom Branding | ||
| Custom Setup & Taxonomy | ||
| White Label Solution |
Data Management (0 vs 1)
| Feature | Birdeye | Zonka Feedback |
|---|---|---|
| Historical Data Import |
Developer Tools (1 vs 0)
| Feature | Birdeye | Zonka Feedback |
|---|---|---|
| API Access |
Device Management (0 vs 1)
| Feature | Birdeye | Zonka Feedback |
|---|---|---|
| Remote Device Tracking |
Feedback Collection (0 vs 3)
| Feature | Birdeye | Zonka Feedback |
|---|---|---|
| Digital Feedback Capture | ||
| Feedback SDK | ||
| Pre-Capture Data |
Feedback Management (0 vs 1)
| Feature | Birdeye | Zonka Feedback |
|---|---|---|
| Response Filtering |
Integration (0 vs 1)
| Feature | Birdeye | Zonka Feedback |
|---|---|---|
| API Access & Webhooks |
Localization (1 vs 0)
| Feature | Birdeye | Zonka Feedback |
|---|---|---|
| Review Translation |
Marketing (3 vs 0)
| Feature | Birdeye | Zonka Feedback |
|---|---|---|
| Email Marketing | ||
| Influencer Tracking | ||
| SMS Marketing |
Mobile (1 vs 0)
| Feature | Birdeye | Zonka Feedback |
|---|---|---|
| Mobile App |
Monitoring (2 vs 0)
| Feature | Birdeye | Zonka Feedback |
|---|---|---|
| Keyword Tracking | ||
| Review Alerts |
Notifications (0 vs 1)
| Feature | Birdeye | Zonka Feedback |
|---|---|---|
| Real-time Alerts & Digest Emails |
Organization (0 vs 1)
| Feature | Birdeye | Zonka Feedback |
|---|---|---|
| Multi-Location Management |
Privacy (1 vs 0)
| Feature | Birdeye | Zonka Feedback |
|---|---|---|
| Review Masking |
Reporting (1 vs 11)
| Feature | Birdeye | Zonka Feedback |
|---|---|---|
| Activity History Tracking | ||
| CSV Export | ||
| Comparative Reports | ||
| Custom Reports | ||
| Drill Down & Advanced Filters | ||
| Location & Agent Reports | ||
| NPS, CSAT & CES Analysis | ||
| Real-time Reports & Analytics | ||
| Report Scheduling & Export | ||
| Role-based Dashboards | ||
| Trend Analysis | ||
| Word Analysis |
Reputation Management (1 vs 1)
| Feature | Birdeye | Zonka Feedback |
|---|---|---|
| Online Reputation Management | ||
| Review Management |
Review Collection (4 vs 0)
| Feature | Birdeye | Zonka Feedback |
|---|---|---|
| Dynamic QR Codes | ||
| Photo Reviews | ||
| Review Generation | ||
| Video Reviews |
Sales (1 vs 0)
| Feature | Birdeye | Zonka Feedback |
|---|---|---|
| Lead Management |
Security (3 vs 3)
| Feature | Birdeye | Zonka Feedback |
|---|---|---|
| Audit Logs | ||
| Data Hosting & Localization | ||
| Data Security & Compliance | ||
| SSO & Access Control | ||
| SSO Integration | ||
| Team Permissions |
Social Media (2 vs 0)
| Feature | Birdeye | Zonka Feedback |
|---|---|---|
| Social Listening | ||
| Social Media Management |
Survey Distribution (0 vs 8)
| Feature | Birdeye | Zonka Feedback |
|---|---|---|
| Email Survey Distribution | ||
| Kiosk Surveys | ||
| Offline Surveys | ||
| QR Code Generation | ||
| SMS Survey Distribution | ||
| Website Surveys | ||
| WhatsApp Surveys | ||
| iPad & Android Surveys |
Survey Management (0 vs 16)
| Feature | Birdeye | Zonka Feedback |
|---|---|---|
| 30+ Question Types | ||
| Advanced Targeting & Throttling | ||
| Answer Piping & Custom Variables | ||
| Campaign Management | ||
| Contact Management | ||
| Custom Variables | ||
| Customize Intro & Thank You Screens | ||
| Multilingual Surveys | ||
| Preset Start & End Time | ||
| Professional Templates | ||
| Redirect after Completion | ||
| Respondent Tracking | ||
| Skip Logic & Question Branching | ||
| Survey Builder | ||
| Survey Software |
Team Management (1 vs 0)
| Feature | Birdeye | Zonka Feedback |
|---|---|---|
| Team Collaboration |
Website Tools (1 vs 0)
| Feature | Birdeye | Zonka Feedback |
|---|---|---|
| Review Widget |
Unique Features
Only in Birdeye (40)
AI Review Response
Customer Insights
Performance Analytics
Rating Distribution
Reputation Dashboard
Reputation Score
Review Attribution
Review Trends
Automated Workflows
Appointment Booking
Customer Communication
Competitor Analysis
Competitor Benchmarking
Review Moderation
Survey and Feedback
Customer Segmentation
Custom Branding
White Label Solution
API Access
Review Translation
+ 20 more unique features
Only in Zonka Feedback (69)
AI Feedback Intelligence Platform
AI Impact Analysis
Ask AI
Thematic Analysis
Track Entities & Aspects
Contact & User Journey Tracking
Customer Feedback Analytics
Location & Frontline Analytics
Product Feedback Analytics
Support Feedback Analytics
Case Management
CX Automation & Workflows
Task Management
Collaborative Inbox
Internal Notes
Direct Customer Email
Social Media Sharing
Branding & Themes
Custom Setup & Taxonomy
CES Survey
+ 49 more unique features
Want to build your own alternative to Birdeye or Zonka Feedback?
Analyze it with Reap