SurveySparrow
surveysparrow.comBuild Difficulty: 5/5
Build a working replacement in a weekend with AI tools
Turn customer voice into business growth
How to Replace SurveySparrowOverview
Features
50 features across 20 categories
AI & Analytics(1)
AI-powered insight engine that derives meaningful insights from voluminous data to drive smarter decisions
AI & Automation(1)
Suite of AI-powered tools for survey design, review management, and creating memorable customer experiences
Analytics & Reporting(7)
Analyze average scores concerning competencies for 360 assessments and identify development areas
Create and customize dashboard widgets with various chart types and data visualization options
Visualize and understand the complete customer journey across touchpoints
Create customizable dashboards with multiple chart types and share clickable dashboards with team members
Advanced analysis to identify key drivers of customer satisfaction and loyalty (CogniVue)
Analyze data with filtering, cross-tabulation, scheduled reports, and export to PDF, Excel, SPSS
Track the geographic location of survey respondents
Audience Management(1)
Import contacts from Salesforce, HubSpot, Google Contacts, Intercom, or CSV/Excel and create custom audience lists
Automation(2)
Schedule and automate periodic surveys with configure-once-and-forget functionality
Visual workflows that automate actions based on survey triggers and response conditions
Channel Integration(3)
Collect feedback from multiple channels including email, social media, web links, QR codes, embedded surveys, and kiosk mode
Share surveys via Slack and measure employee pulse directly in messaging
Capture feedback directly on WhatsApp messaging platform for authentic, real-time customer engagement
Customization(3)
Customize surveys with CSS for complete brand control
Pre-designed and customizable themes for survey styling and design
Fully customizable surveys using CSS styling, custom domain, and brand identity maintenance
Employee Feedback(1)
Conduct omnidirectional employee assessments to measure performance and increase productivity
Integration(2)
Connect with CRMs, automation platforms, and other business tools seamlessly
Swift, easy, and secure API access for scalable data integration and custom workflows
Localization(2)
Support for 130+ languages with auto-translation capabilities
Translate survey content and enable respondent language selection
Monetization(1)
Securely collect payments from respondents through surveys using Stripe integration
Reporting(1)
Generate assessment reports and documents from survey responses
Review Management(1)
Monitor and manage online reviews across 100+ platforms to drive growth and strengthen brand reputation
Security(4)
SSL encryption, IP whitelisting, password protection, and GDPR compliance for secure data collection
Healthcare compliance certification for regulated industries
Password-protected surveys with encryption and security measures
Secure organization-wide login using SSO credentials
Support & Ticketing(1)
Convert survey responses into tickets for quick service recovery, issue resolution, and closing the feedback loop
Survey Collection(4)
Collect feedback smartly from website visitors with engaging chatbot surveys
Real-time data collection without internet connection using offline survey app in kiosk mode
Collect and save partial survey responses from respondents
Collect highly contextual micro-feedback across websites and mobile apps by targeting specific segments
Survey Design(3)
Support for diverse question formats and complex survey structures
Personalize surveys by inserting respondent data and variables into questions
Conditional logic branching that shows relevant questions based on respondent answers
Survey Distribution(4)
Customize email templates and survey distribution
Embed surveys directly into websites and email campaigns
Redirect respondents to custom URLs after survey completion
Share surveys using scannable QR codes for easy access
Survey Type(7)
Chat-based surveys and conversational forms that achieve 40% higher response rates
Customer Satisfaction and Customer Effort Score survey types for measuring customer experience
Surveys optimized for mobile devices with responsive design
Turn customers into promoters by tracking NPS scores, studying trends, performing sentiment analysis, and driving loyalty programs
Run quizzes and tests with auto-scoring functionality and personalized thank-you pages based on scores
Intelligent surveys with advanced conditional logic and personalization
Embed videos as backgrounds in surveys to achieve greater user engagement
Team Management(1)
Manage multiple accounts for different teams with centralized billing under a parent account
Pricing
Free
- ✓1 User
- ✓3 Active Classic surveys
- ✓1 Active CX survey
- ✓10 Questions per survey
- ✓75 responses per quarter
- ✓1,000 Contacts
- ✓200 Emails
- ✓0 API calls per day
Basic
- ✓1 User
- ✓2,500 responses
- ✓100 Active Classic surveys
- ✓1 Active CX survey
- ✓Unlimited Questions per survey
- ✓10,000 Contacts
- ✓7,500 Emails
- ✓Send Surveys via Email
- ✓Display and Skip Logic
- ✓Notify Respondents via Email
- ✓Slack, 5+ integrations
- ✓500 API calls per day
- ✓24x5 Email Support
Starter
- ✓1 User
- ✓15,000 responses
- ✓1,000 Active Classic surveys
- ✓1 Active CX survey
- ✓Unlimited Questions per survey
- ✓20,000 Contacts
- ✓45,000 Emails
- ✓Everything in Basic
- ✓Embed Survey in Email
- ✓Survey Translation
- ✓Redirect post Survey Completion
- ✓HubSpot, 10+ integrations
- ✓1,000 API calls per day
- ✓24x5 Email Support
Business
Popular- ✓3 Users
- ✓36,000 responses
- ✓1,000 Active Classic surveys
- ✓1 Active CX survey
- ✓Unlimited Questions per survey
- ✓200,000 Contacts
- ✓108,000 Emails
- ✓Everything in Starter
- ✓Custom Branding
- ✓Advanced Question Types
- ✓Workflows and Webhooks
- ✓Track Respondents Location
- ✓Zendesk, 12+ integrations
- ✓1,000 API calls per day
- ✓24x5 Chat Support
Enterprise
- ✓3+ Users (Custom)
- ✓Custom Response limits
- ✓Unlimited Active Classic surveys
- ✓1 Active CX survey
- ✓Unlimited Questions per survey
- ✓Custom Contacts
- ✓Custom Emails
- ✓Everything in Business
- ✓Customize Surveys with CSS
- ✓Auto Translate to 130+ Languages
- ✓Custom Dashboard Widgets
- ✓Key Driver Analysis (CogniVue)
- ✓HIPAA Compliance Available
- ✓40 Document Generator credits
- ✓Custom API calls per day
- ✓PowerBI, 25+ integrations
- ✓Dedicated CSM
Cost Calculator
Pricing data not available for SurveySparrow. Check their website for current pricing.
Build vs Buy
Should you build a SurveySparrow alternative or buy the subscription? Estimate based on 50 features.
Buy SurveySparrow
Better ValueBuild Your Own
Buying SurveySparrow saves ~$36,960 over 3 years vs building.
Estimates based on 50 features and a BuildScore of 5/5. Actual costs vary.
Integrations
8 known integrations