SurveySparrow vs Zonka Feedback
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
SurveySparrow offers fewer features (50 vs 72) and fewer integrations (8 vs 25). Starting price: SurveySparrow at Free vs Zonka Feedback at Contact Sales. SurveySparrow has 50 unique features while Zonka Feedback has 72 unique features, with 0 features in common.
| SurveySparrow | Zonka Feedback | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 50 | 72 |
| AI-Powered Features | 3 | 6 |
| Starting Price | Free | Contact Sales |
| Pricing Tiers | 5 | 3 |
| Integrations | 8 | 25 |
| Shared Features | 0 | |
| Shared Integrations | 5 | |
| Data Quality | 90% | 100% |
Feature Comparison by Category
AI & Analytics (1 vs 0)
| Feature | SurveySparrow | Zonka Feedback |
|---|---|---|
| CogniVue |
AI & Automation (1 vs 0)
| Feature | SurveySparrow | Zonka Feedback |
|---|---|---|
| Wings - AI-Powered Tools Suite |
AI Analytics (0 vs 6)
| Feature | SurveySparrow | Zonka Feedback |
|---|---|---|
| AI Feedback Intelligence Platform | ||
| AI Impact Analysis | ||
| Ask AI | ||
| Sentiment Analysis | ||
| Thematic Analysis | ||
| Track Entities & Aspects |
Analytics (0 vs 5)
| Feature | SurveySparrow | Zonka Feedback |
|---|---|---|
| Contact & User Journey Tracking | ||
| Customer Feedback Analytics | ||
| Location & Frontline Analytics | ||
| Product Feedback Analytics | ||
| Support Feedback Analytics |
Analytics & Reporting (7 vs 0)
| Feature | SurveySparrow | Zonka Feedback |
|---|---|---|
| Bell Curve Analysis | ||
| Custom Dashboard Widgets | ||
| Customer Journey Map | ||
| Executive Dashboard | ||
| Key Driver Analysis | ||
| Real-Time Reporting & Analysis | ||
| Respondent Location Tracking |
Audience Management (1 vs 0)
| Feature | SurveySparrow | Zonka Feedback |
|---|---|---|
| Audience Management |
Automation (2 vs 3)
| Feature | SurveySparrow | Zonka Feedback |
|---|---|---|
| CX Automation & Workflows | ||
| Case Management | ||
| Recurring Surveys | ||
| Task Management | ||
| Workflow Automation |
CX Metrics (0 vs 3)
| Feature | SurveySparrow | Zonka Feedback |
|---|---|---|
| CES Survey | ||
| CSAT Survey | ||
| NPS Survey |
Channel Integration (3 vs 0)
| Feature | SurveySparrow | Zonka Feedback |
|---|---|---|
| Omnichannel Feedback Collection | ||
| Slack Integration for Surveys | ||
| WhatsApp Feedback Collection |
Collaboration (0 vs 3)
| Feature | SurveySparrow | Zonka Feedback |
|---|---|---|
| Collaborative Inbox | ||
| Internal Notes | ||
| Team Collaboration |
Communication (0 vs 2)
| Feature | SurveySparrow | Zonka Feedback |
|---|---|---|
| Direct Customer Email | ||
| Social Media Sharing |
Customization (3 vs 2)
| Feature | SurveySparrow | Zonka Feedback |
|---|---|---|
| Branding & Themes | ||
| Custom CSS Styling | ||
| Custom Setup & Taxonomy | ||
| Survey Themes | ||
| White-Label Surveys |
Data Management (0 vs 1)
| Feature | SurveySparrow | Zonka Feedback |
|---|---|---|
| Historical Data Import |
Device Management (0 vs 1)
| Feature | SurveySparrow | Zonka Feedback |
|---|---|---|
| Remote Device Tracking |
Employee Feedback (1 vs 0)
| Feature | SurveySparrow | Zonka Feedback |
|---|---|---|
| 360 Assessment |
Feedback Collection (0 vs 3)
| Feature | SurveySparrow | Zonka Feedback |
|---|---|---|
| Digital Feedback Capture | ||
| Feedback SDK | ||
| Pre-Capture Data |
Feedback Management (0 vs 1)
| Feature | SurveySparrow | Zonka Feedback |
|---|---|---|
| Response Filtering |
Integration (2 vs 1)
| Feature | SurveySparrow | Zonka Feedback |
|---|---|---|
| 2000+ Platform Integrations | ||
| API & Webhooks | ||
| API Access & Webhooks |
Localization (2 vs 0)
| Feature | SurveySparrow | Zonka Feedback |
|---|---|---|
| Multi-Language Surveys | ||
| Survey Translation |
Monetization (1 vs 0)
| Feature | SurveySparrow | Zonka Feedback |
|---|---|---|
| Accept Payments |
Notifications (0 vs 1)
| Feature | SurveySparrow | Zonka Feedback |
|---|---|---|
| Real-time Alerts & Digest Emails |
Organization (0 vs 1)
| Feature | SurveySparrow | Zonka Feedback |
|---|---|---|
| Multi-Location Management |
Reporting (1 vs 11)
| Feature | SurveySparrow | Zonka Feedback |
|---|---|---|
| Activity History Tracking | ||
| CSV Export | ||
| Comparative Reports | ||
| Document Generator | ||
| Drill Down & Advanced Filters | ||
| Location & Agent Reports | ||
| NPS, CSAT & CES Analysis | ||
| Real-time Reports & Analytics | ||
| Report Scheduling & Export | ||
| Role-based Dashboards | ||
| Trend Analysis | ||
| Word Analysis |
Reputation Management (0 vs 1)
| Feature | SurveySparrow | Zonka Feedback |
|---|---|---|
| Online Reputation Management |
Review Management (1 vs 0)
| Feature | SurveySparrow | Zonka Feedback |
|---|---|---|
| Reputation Management |
Security (4 vs 3)
| Feature | SurveySparrow | Zonka Feedback |
|---|---|---|
| Data Hosting & Localization | ||
| Data Security & Compliance | ||
| Data Security & Encryption | ||
| HIPAA Compliance | ||
| SSO & Access Control | ||
| Secure Surveys | ||
| Single Sign-On (SSO) |
Support & Ticketing (1 vs 0)
| Feature | SurveySparrow | Zonka Feedback |
|---|---|---|
| Ticket Management |
Survey Collection (4 vs 0)
| Feature | SurveySparrow | Zonka Feedback |
|---|---|---|
| Chatbot for Website | ||
| Offline Survey Collection | ||
| Partial Response Collection | ||
| SpotChecks |
Survey Design (3 vs 0)
| Feature | SurveySparrow | Zonka Feedback |
|---|---|---|
| Advanced Question Types | ||
| Question Piping | ||
| Skip Logic & Display Logic |
Survey Distribution (4 vs 8)
| Feature | SurveySparrow | Zonka Feedback |
|---|---|---|
| Email Survey Customization | ||
| Email Survey Distribution | ||
| Embedded Surveys | ||
| Kiosk Surveys | ||
| Offline Surveys | ||
| Post-Survey Redirect | ||
| QR Code Generation | ||
| SMS Survey Distribution | ||
| Survey Distribution via QR Code | ||
| Website Surveys | ||
| WhatsApp Surveys | ||
| iPad & Android Surveys |
Survey Management (0 vs 16)
| Feature | SurveySparrow | Zonka Feedback |
|---|---|---|
| 30+ Question Types | ||
| Advanced Targeting & Throttling | ||
| Answer Piping & Custom Variables | ||
| Campaign Management | ||
| Contact Management | ||
| Custom Variables | ||
| Customize Intro & Thank You Screens | ||
| Multilingual Surveys | ||
| Preset Start & End Time | ||
| Professional Templates | ||
| Redirect after Completion | ||
| Respondent Tracking | ||
| Skip Logic & Question Branching | ||
| Survey Builder | ||
| Survey Software |
Survey Type (7 vs 0)
| Feature | SurveySparrow | Zonka Feedback |
|---|---|---|
| CSAT & CES Surveys | ||
| Conversational Surveys | ||
| Mobile-First Surveys | ||
| NPS Software | ||
| Quiz & Auto-Scoring | ||
| Smart Surveys | ||
| Video Surveys |
Team Management (1 vs 0)
| Feature | SurveySparrow | Zonka Feedback |
|---|---|---|
| Subaccounts & Multiple Users |
Unique Features
Only in SurveySparrow (50)
CogniVue
Wings - AI-Powered Tools Suite
Bell Curve Analysis
Custom Dashboard Widgets
Customer Journey Map
Executive Dashboard
Key Driver Analysis
Real-Time Reporting & Analysis
Respondent Location Tracking
Audience Management
Recurring Surveys
Workflow Automation
Omnichannel Feedback Collection
Slack Integration for Surveys
WhatsApp Feedback Collection
Custom CSS Styling
Survey Themes
White-Label Surveys
360 Assessment
2000+ Platform Integrations
+ 30 more unique features
Only in Zonka Feedback (72)
AI Feedback Intelligence Platform
AI Impact Analysis
Ask AI
Sentiment Analysis
Thematic Analysis
Track Entities & Aspects
Contact & User Journey Tracking
Customer Feedback Analytics
Location & Frontline Analytics
Product Feedback Analytics
Support Feedback Analytics
Case Management
CX Automation & Workflows
Task Management
Collaborative Inbox
Internal Notes
Team Collaboration
Direct Customer Email
Social Media Sharing
Branding & Themes
+ 52 more unique features
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