SaaSipedia

Retently

promoter.io
Customer Success
Weekend Project

NPS®, CSAT and CES Surveys for Growing Brands

How to Replace Retently
Compare:vs Zonka Feedbackvs Survicatevs Retently

Overview

Retently is a Customer Experience Management platform that helps B2B and ecommerce brands collect and act on customer feedback across every touchpoint of the customer journey. It enables companies to gather insights from purchase to post-delivery support, turning customer feedback into actionable decisions to drive growth and improve customer relationships.

Features

8 features across 5 categories

Analytics & Reporting(3)

CX Analytics

Spot trends and uncover insights with powerful dashboards and custom reports

Journey Mapping

Track satisfaction across every touchpoint from purchase to support and beyond

Real-Time Insights

Monitor customer sentiment and identify issues the moment they arise

Also in: Ivanti, Ramp, Stampli

Automation(2)

Feedback Loop

Turn customer insights into actions by automating follow-ups and team notifications

Flexible Workflows

Automate feedback routing and responses based on customer sentiment and feedback type

Also in: monday.com, Notion, Airtable

Customer Communication(1)

Omnichannel Reach

Connect with customers via email, SMS, and in-app surveys to maximize response rates

Also in: Setmore, Shippo, ShipStation

Integration(1)

Easy Integration

Connect seamlessly with your tech stack including Shopify, Gorgias and Slack

Also in: monday.com, Notion, Airtable

Survey Management(1)

Smart Surveys

Schedule personalized surveys at key moments from purchase completion to support interactions

Also in: Zonka Feedback, Retently, SurveyLegend

Cost Calculator

Pricing data not available for Retently. Check their website for current pricing.

Build vs Buy

Should you build a Retently alternative or buy the subscription? Estimate based on 8 features.

Buy Retently

Better Value
Monthly costContact Sales
3-year totalVaries
Time to deployDays

Build Your Own

Development cost$12,000
Maintenance$180/mo
3-year total$18,480
Dev time~1 months

Buying Retently saves ~$18,480 over 3 years vs building.

Estimates based on 8 features and a BuildScore of 5/5. Actual costs vary.

Integrations

16 known integrations

FreshdeskGladlyGorgiasHubSpotIntercomKlaviyoKustomerMicrosoft TeamsOkendoPipedriveRichpanelSalesforceShopifySlackYotpoZendesk