Gorgias
gorgias.comBuild Difficulty: 5/5
Build a working replacement in a weekend with AI tools
The Conversational AI platform for Ecommerce
How to Replace GorgiasOverview
Features
34 features across 9 categories
AI(5)
Conversational AI with sales and support skills that delivers brand-aligned conversations, resolves 60% of support inquiries and increases conversions 2.5x with tailored recommendations
Answer pre- and post-sales FAQs automatically
Edit orders and subscriptions through AI agent
Handle returns and refunds through AI automation
Brand-aligned AI conversations with customizable tone
Administration(1)
Manage team members and their permissions
Analytics(4)
Real-time monitoring of support performance and metrics
Track revenue impact of support and sales interactions
Customer satisfaction surveys to measure support quality
Detailed analytics on support team performance and efficiency
Automation(2)
Automated response templates for faster support ticket resolution
Automation rules for ticket routing and management
Integration(2)
Seamlessly integrate with 100+ ecommerce and business tools
Edit Shopify orders, access real-time product information, and run promotional campaigns without leaving Gorgias
Marketing(1)
Proactively interact with shoppers in real-time with chat campaigns that reduce bounce rates by 37% and scalable, personalized shopping assistance
Sales(3)
Generate dynamic discount codes through AI recommendations
AI-powered product recommendations to increase conversions
Scalable, personalized shopping assistance that increases conversions
Security(1)
Google and Microsoft SSO for secure team authentication
Support(15)
Assign tickets to team members for organized support workflow
Dedicated email server for Advanced and Enterprise plans
Manage email support conversations with centralized helpdesk
Create unlimited help center articles with self-service support capabilities
Centralize customer conversations and empower CX teams to provide fast support and turn shoppers into loyal customers
Real-time live chat support with customers
Support across Email, Live chat, Facebook, Instagram, TikTok, WhatsApp, SMS, and Voice channels
Intelligent ticket routing to appropriate team members or departments
Inbound text message support for customers
Support through Facebook, Instagram, and TikTok
Brings all support channels together into one platform, automating up to 60% of customer inquiries
Bring all customer conversations and data together in one platform for personalized interactions
Customizable views for organizing and prioritizing support tickets
Phone support capability through the helpdesk
Customer support through WhatsApp messaging
Pricing
Starter
- ✓50 helpdesk tickets per month
- ✓Email, Live chat, Facebook, Instagram, TikTok, WhatsApp support
- ✓Help center with unlimited articles
- ✓Macros, Rules, Views, Assignment, Routing
- ✓Satisfaction survey
- ✓150+ integrations including Klaviyo, Recharge, Loop Returns, Yotpo
- ✓Live monitoring and support performance
- ✓Team management with Google/Microsoft SSO
- ✓AI Agent at $1.00 per resolved conversation
Basic
- ✓300 helpdesk tickets per month
- ✓Email, Live chat, Facebook, Instagram, TikTok, WhatsApp support
- ✓Help center with unlimited articles
- ✓Macros, Rules, Views, Assignment, Routing
- ✓Satisfaction survey
- ✓150+ integrations including Klaviyo, Recharge, Loop Returns, Yotpo
- ✓Live monitoring and support performance
- ✓Team management with Google/Microsoft SSO
- ✓AI Agent at $0.90 per resolved conversation
Pro
Popular- ✓2,000 helpdesk tickets per month
- ✓Email, Live chat, Facebook, Instagram, TikTok, WhatsApp support
- ✓Help center with unlimited articles
- ✓Macros, Rules, Views, Assignment, Routing
- ✓Satisfaction survey
- ✓Revenue statistics
- ✓150+ integrations including Klaviyo, Recharge, Loop Returns, Yotpo
- ✓Live monitoring and support performance
- ✓Team management with Google/Microsoft SSO
- ✓AI Agent at $0.90 per resolved conversation
Advanced
- ✓5,000 helpdesk tickets per month
- ✓Email with dedicated email server, Live chat, Facebook, Instagram, TikTok, WhatsApp support
- ✓Help center with unlimited articles
- ✓Macros, Rules, Views, Assignment, Routing
- ✓Satisfaction survey
- ✓Revenue statistics
- ✓150+ integrations including Klaviyo, Recharge, Loop Returns, Yotpo
- ✓Live monitoring and support performance
- ✓Team management with Google/Microsoft SSO
- ✓AI Agent at $0.90 per resolved conversation
Enterprise
- ✓More than 5,000 helpdesk tickets per month
- ✓Email with dedicated email server, Live chat, Facebook, Instagram, TikTok, WhatsApp support
- ✓Help center with unlimited articles
- ✓Macros, Rules, Views, Assignment, Routing
- ✓Satisfaction survey
- ✓Revenue statistics
- ✓150+ integrations including Klaviyo, Recharge, Loop Returns, Yotpo
- ✓Live monitoring and support performance
- ✓Team management with Google/Microsoft SSO
- ✓AI Agent at $0.90 per resolved conversation
Cost Calculator
Keep Paying Gorgias
Build It Yourself
Total Cost Comparison
DIY hosting estimate based on Vercel + Supabase free/pro tiers (~$20/mo). Build time estimated from 34 features at very easy complexity.
Build vs Buy
Should you build a Gorgias alternative or buy the subscription? Estimate based on 34 features.
Buy Gorgias
Better ValueBuild Your Own
Buying Gorgias saves ~$33,360 over 3 years vs building.
Estimates based on 34 features and a BuildScore of 5/5. Actual costs vary.
Integrations
7 known integrations