How to Build Your Own Gorgias
Replace Gorgias with a custom build. The Conversational AI platform for Ecommerce
Build Difficulty: 5/5
Build a working replacement in a weekend with AI tools
Estimated Timeline
Based on 34 features at Weekend Project difficulty, expect about One weekend with AI-assisted development.
Recommended Tech Stack
Full-stack React framework with API routes and server components
PostgreSQL database, auth, and real-time subscriptions
Utility-first styling for rapid UI development
Key Features to Replicate
Top features across 8 categories. See all 34 features
Support(15 features)
Assign tickets to team members for organized support workflow
Dedicated email server for Advanced and Enterprise plans
Manage email support conversations with centralized helpdesk
Create unlimited help center articles with self-service support capabilities
Centralize customer conversations and empower CX teams to provide fast support and turn shoppers into loyal customers
+10 more in this category
AI(5 features)
Conversational AI with sales and support skills that delivers brand-aligned conversations, resolves 60% of support inquiries and increases conversions 2.5x with tailored recommendations
Answer pre- and post-sales FAQs automatically
Edit orders and subscriptions through AI agent
Handle returns and refunds through AI automation
Brand-aligned AI conversations with customizable tone
Analytics(4 features)
Real-time monitoring of support performance and metrics
Track revenue impact of support and sales interactions
Customer satisfaction surveys to measure support quality
Detailed analytics on support team performance and efficiency
Sales(3 features)
Generate dynamic discount codes through AI recommendations
AI-powered product recommendations to increase conversions
Scalable, personalized shopping assistance that increases conversions
Automation(2 features)
Automated response templates for faster support ticket resolution
Automation rules for ticket routing and management
Integration(2 features)
Seamlessly integrate with 100+ ecommerce and business tools
Edit Shopify orders, access real-time product information, and run promotional campaigns without leaving Gorgias
Administration(1 features)
Manage team members and their permissions
Marketing(1 features)
Proactively interact with shoppers in real-time with chat campaigns that reduce bounce rates by 37% and scalable, personalized shopping assistance
Cost Calculator
Keep Paying Gorgias
Build It Yourself
Total Cost Comparison
DIY hosting estimate based on Vercel + Supabase free/pro tiers (~$20/mo). Build time estimated from 34 features at very easy complexity.