Trustpilot Business
business.trustpilot.comBuild Difficulty: 5/5
Build a working replacement in a weekend with AI tools
The world's largest independent customer feedback platform
How to Replace Trustpilot BusinessOverview
Features
52 features across 13 categories
AI(2)
Use AI to help generate and optimize review responses
Maximum flexibility to showcase your strengths with AI help
Admin & Security(1)
Enable single sign-on for team members accessing Trustpilot
Analytics & Reporting(13)
Advanced analytics tool to explore review and business data
Explore all data in simple charts or export data to view in custom ways
Dashboard to track conversion metrics from review invitations
Insights about your market based on review data
Benchmark your business against competitors based on review data
Track and analyze data from your replies to customer reviews
Reports on how reviews impact search engine visibility and engagement
Analytics specifically for service-based reviews
Analyze review topics and sentiment across your feedback
Embed rich consumer sentiment and trust signals into every strategic business decision with an intelligence layer
Overall trust score metric for businesses based on customer reviews
Predictive 12-month look ahead for your TrustScore performance
Reveal where your profile visitors are located, which reviews interest them most, and who else they shop with
Automation(3)
Automated service to gather and manage customer feedback
Send automated review invitation emails to customers on a monthly basis
Automated invitation tools to collect verified reviews from all customers
Customization(4)
Adjust invitations, reminders and widgets to fit your website and brand
Customize reminder emails to encourage review submissions
Customize email templates for review invitations
Customize your Trustpilot business profile page appearance and content
Data Management(1)
Export service reviews data for external analysis and use
Feedback Management(3)
Respond to customer reviews to engage with feedback
Get more detailed feedback from reviewers with private follow-up questions
Tag and filter reviews to organize and categorize feedback
Integration(5)
API access to connect Trustpilot with other systems and platforms
Earn Google Store Ratings on your ads by collecting reviews through Trustpilot
Connect third-party tools to manage and integrate review responses
Connect third-party tools and services to streamline review invitation processes
Seamlessly integrate Salesforce with Trustpilot and turn your CRM into a reliable hub for trusted review data
Marketing(12)
Build custom marketing assets from review data
Create social proof ads in minutes and boost widget performance with testimonials
Download Trustpilot assets for use in marketing materials
Add Trustpilot widgets to email signatures and newsletters
Flexible widget displaying highlighted reviews
Flexible widget displaying your TrustScore
Generate marketing assets with images and videos from reviews
TrustBox widgets for website to display reviews and build customer confidence
Run promotions and special campaigns on your Trustpilot profile page
Highlight specific reviews on your profile and marketing channels
Display customer testimonial widgets on your website
Embed review widgets on your website to display customer reviews
Moderation(2)
Automated software that screens every review for authenticity to prevent fraudulent reviews
Identify and flag potentially fraudulent or suspicious reviews
Review Management(2)
Manage reviews for multiple business locations
Collect and manage reviews for individual products
SEO(1)
Increase visibility in AI search with trusted third-party data and improve search ranking with featured review content
Support(3)
Dedicated account manager to help with your Trustpilot implementation and strategy
Expert guidance on implementing and strategically using Trustpilot
Live chat customer support for your Trustpilot account
Pricing
Free
- ✓Claim company profile page
- ✓Collect reviews (50 monthly invitations)
- ✓TrustScore insights
- ✓Trustpilot Profile Page customizations
- ✓Automated monthly invitations (50)
- ✓Service reviews analytics
- ✓Customizable review invitation email templates
- ✓Customizable reminder emails
- ✓Reply to reviews
- ✓Flag suspicious reviews
- ✓Image and video generators
- ✓1 TrustBox widget for website
- ✓1 user login
- ✓Email support and help center
- ✓Unlimited access to Support Center
Plus
- ✓All Free features
- ✓200 monthly invitations
- ✓Invitation conversion dashboard
- ✓Integrations for review invitations
- ✓Integrations for replying to reviews
- ✓Reply data
- ✓Downloadable Trustpilot assets
- ✓8 TrustBox widgets for website
- ✓Testimonial TrustBox widgets
- ✓Asset builder
- ✓Limited access to My Competitors
- ✓Limited access to Topics reports with sentiment analysis
- ✓Search engagement reports
- ✓3 user logins
- ✓Remove third party ads and competitor mentions
- ✓Limited helpdesk and customer support integrations
Premium
- ✓All Plus features
- ✓500 monthly invitations
- ✓TrustScore forecast
- ✓Design high-performing social assets in minutes
- ✓Benchmark against five competitors
- ✓Analytics explorer
- ✓Full access to My Competitors
- ✓Full access to Topics reports with sentiment analysis
- ✓Email signature and newsletter TrustBox
- ✓Flex widget with TrustScore
- ✓Flex widget with review highlights
- ✓Review spotlight
- ✓Visitor insights
- ✓Export service reviews
- ✓Market insights
- ✓API access (add-on)
- ✓Salesforce integration (add-on)
- ✓Product reviews (add-on)
- ✓Location reviews (add-on)
- ✓10 user logins
- ✓Live chat support
- ✓2 additional business domains for purchase
Advanced
- ✓All Premium features
- ✓5000 monthly invitations
- ✓Customize analytics dashboards
- ✓Customize invitations and reminders
- ✓Review tagging and filtering
- ✓AI-Assisted review responses
- ✓Tag feedback to uncover themes
- ✓Design on-brand widgets
- ✓Full access to all widgets
- ✓Assess performance in the market
- ✓20 user logins
- ✓Dedicated Customer Success Manager
- ✓Expert implementation and strategic support
- ✓Unlimited additional business domains for purchase
- ✓Single sign-on (SSO)
Enterprise
- ✓All Advanced features
- ✓Unlimited monthly invitations
- ✓Private follow-up questions
- ✓Full access to APIs
- ✓AI-powered tools
- ✓Profile visitor insights
- ✓Regular insights summaries of review activity
- ✓1000 user logins
- ✓Salesforce integration (included)
- ✓Product reviews (included)
- ✓Location reviews (included)
- ✓Unlimited additional business domains
- ✓Quarterly payment options available
Cost Calculator
Keep Paying Trustpilot Business
Build It Yourself
Total Cost Comparison
DIY hosting estimate based on Vercel + Supabase free/pro tiers (~$20/mo). Build time estimated from 52 features at very easy complexity.
Build vs Buy
Should you build a Trustpilot Business alternative or buy the subscription? Estimate based on 52 features.
Buy Trustpilot Business
Build Your Own
Better ValueBuilding could save ~$66,600 over 3 years.
Estimates based on 52 features and a BuildScore of 5/5. Actual costs vary.
Integrations
5 known integrations