Trustpilot Business vs Zonka Feedback
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Trustpilot Business offers fewer features (52 vs 72) and fewer integrations (5 vs 25). Starting price: Trustpilot Business at $339/mo vs Zonka Feedback at Contact Sales. Trustpilot Business has 52 unique features while Zonka Feedback has 72 unique features, with 0 features in common.
| Trustpilot Business | Zonka Feedback | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 52 | 72 |
| AI-Powered Features | 2 | 6 |
| Starting Price | $339/mo | Contact Sales |
| Pricing Tiers | 5 | 3 |
| Integrations | 5 | 25 |
| Shared Features | 0 | |
| Shared Integrations | 1 | |
| Data Quality | 90% | 100% |
Feature Comparison by Category
AI (2 vs 0)
| Feature | Trustpilot Business | Zonka Feedback |
|---|---|---|
| AI-Assisted Review Responses | ||
| Review Highlights |
AI Analytics (0 vs 6)
| Feature | Trustpilot Business | Zonka Feedback |
|---|---|---|
| AI Feedback Intelligence Platform | ||
| AI Impact Analysis | ||
| Ask AI | ||
| Sentiment Analysis | ||
| Thematic Analysis | ||
| Track Entities & Aspects |
Admin & Security (1 vs 0)
| Feature | Trustpilot Business | Zonka Feedback |
|---|---|---|
| Single Sign-On (SSO) |
Analytics (0 vs 5)
| Feature | Trustpilot Business | Zonka Feedback |
|---|---|---|
| Contact & User Journey Tracking | ||
| Customer Feedback Analytics | ||
| Location & Frontline Analytics | ||
| Product Feedback Analytics | ||
| Support Feedback Analytics |
Analytics & Reporting (13 vs 0)
| Feature | Trustpilot Business | Zonka Feedback |
|---|---|---|
| Analytics Explorer | ||
| Enhanced Insights | ||
| Invitation Conversion Dashboard | ||
| Market Insights | ||
| My Competitors | ||
| Reply Data | ||
| Search Engagement Reports | ||
| Service Reviews Analytics | ||
| Topics Reports with Sentiment Analysis | ||
| TrustScore | ||
| TrustScore Forecast | ||
| Trustpilot Data Solutions | ||
| Visitor Insights |
Automation (3 vs 3)
| Feature | Trustpilot Business | Zonka Feedback |
|---|---|---|
| Automated Feedback Service (AFS) | ||
| Automated Monthly Invitations | ||
| CX Automation & Workflows | ||
| Case Management | ||
| Review Collection | ||
| Task Management |
CX Metrics (0 vs 3)
| Feature | Trustpilot Business | Zonka Feedback |
|---|---|---|
| CES Survey | ||
| CSAT Survey | ||
| NPS Survey |
Collaboration (0 vs 3)
| Feature | Trustpilot Business | Zonka Feedback |
|---|---|---|
| Collaborative Inbox | ||
| Internal Notes | ||
| Team Collaboration |
Communication (0 vs 2)
| Feature | Trustpilot Business | Zonka Feedback |
|---|---|---|
| Direct Customer Email | ||
| Social Media Sharing |
Customization (4 vs 2)
| Feature | Trustpilot Business | Zonka Feedback |
|---|---|---|
| Brand-boosting Customization | ||
| Branding & Themes | ||
| Custom Setup & Taxonomy | ||
| Customizable Reminder Emails | ||
| Customizable Review Invitation Email Templates | ||
| Trustpilot Profile Page Customizations |
Data Management (1 vs 1)
| Feature | Trustpilot Business | Zonka Feedback |
|---|---|---|
| Export Service Reviews | ||
| Historical Data Import |
Device Management (0 vs 1)
| Feature | Trustpilot Business | Zonka Feedback |
|---|---|---|
| Remote Device Tracking |
Feedback Collection (0 vs 3)
| Feature | Trustpilot Business | Zonka Feedback |
|---|---|---|
| Digital Feedback Capture | ||
| Feedback SDK | ||
| Pre-Capture Data |
Feedback Management (3 vs 1)
| Feature | Trustpilot Business | Zonka Feedback |
|---|---|---|
| Reply to Reviews | ||
| Response Filtering | ||
| Review Follow-up Questions | ||
| Review Tagging and Filtering |
Integration (5 vs 1)
| Feature | Trustpilot Business | Zonka Feedback |
|---|---|---|
| API Access & Webhooks | ||
| Connect API | ||
| Google Store Ratings | ||
| Integrations for Replying to Reviews | ||
| Integrations for Review Invitations | ||
| Salesforce Integration |
Marketing (12 vs 0)
| Feature | Trustpilot Business | Zonka Feedback |
|---|---|---|
| Asset Builder | ||
| Customizable Assets | ||
| Downloadable Trustpilot Assets | ||
| Email Signature and Newsletter TrustBox | ||
| Flex Widget with Review Highlights | ||
| Flex Widget with TrustScore | ||
| Image and Video Generators | ||
| Marketing Widgets | ||
| Promotions for Trustpilot Profile Page | ||
| Review Spotlight | ||
| Testimonial TrustBox Widgets | ||
| TrustBox Widgets for Website |
Moderation (2 vs 0)
| Feature | Trustpilot Business | Zonka Feedback |
|---|---|---|
| Automated Fraud Detection | ||
| Flag Suspicious Reviews |
Notifications (0 vs 1)
| Feature | Trustpilot Business | Zonka Feedback |
|---|---|---|
| Real-time Alerts & Digest Emails |
Organization (0 vs 1)
| Feature | Trustpilot Business | Zonka Feedback |
|---|---|---|
| Multi-Location Management |
Reporting (0 vs 11)
| Feature | Trustpilot Business | Zonka Feedback |
|---|---|---|
| Activity History Tracking | ||
| CSV Export | ||
| Comparative Reports | ||
| Drill Down & Advanced Filters | ||
| Location & Agent Reports | ||
| NPS, CSAT & CES Analysis | ||
| Real-time Reports & Analytics | ||
| Report Scheduling & Export | ||
| Role-based Dashboards | ||
| Trend Analysis | ||
| Word Analysis |
Reputation Management (0 vs 1)
| Feature | Trustpilot Business | Zonka Feedback |
|---|---|---|
| Online Reputation Management |
Review Management (2 vs 0)
| Feature | Trustpilot Business | Zonka Feedback |
|---|---|---|
| Location Reviews | ||
| Product Reviews |
SEO (1 vs 0)
| Feature | Trustpilot Business | Zonka Feedback |
|---|---|---|
| Review SEO |
Security (0 vs 3)
| Feature | Trustpilot Business | Zonka Feedback |
|---|---|---|
| Data Hosting & Localization | ||
| Data Security & Compliance | ||
| SSO & Access Control |
Support (3 vs 0)
| Feature | Trustpilot Business | Zonka Feedback |
|---|---|---|
| Dedicated Customer Success Manager | ||
| Expert Implementation and Strategic Support | ||
| Live Chat Support |
Survey Distribution (0 vs 8)
| Feature | Trustpilot Business | Zonka Feedback |
|---|---|---|
| Email Survey Distribution | ||
| Kiosk Surveys | ||
| Offline Surveys | ||
| QR Code Generation | ||
| SMS Survey Distribution | ||
| Website Surveys | ||
| WhatsApp Surveys | ||
| iPad & Android Surveys |
Survey Management (0 vs 16)
| Feature | Trustpilot Business | Zonka Feedback |
|---|---|---|
| 30+ Question Types | ||
| Advanced Targeting & Throttling | ||
| Answer Piping & Custom Variables | ||
| Campaign Management | ||
| Contact Management | ||
| Custom Variables | ||
| Customize Intro & Thank You Screens | ||
| Multilingual Surveys | ||
| Preset Start & End Time | ||
| Professional Templates | ||
| Redirect after Completion | ||
| Respondent Tracking | ||
| Skip Logic & Question Branching | ||
| Survey Builder | ||
| Survey Software |
Unique Features
Only in Trustpilot Business (52)
Single Sign-On (SSO)
AI-Assisted Review Responses
Review Highlights
Analytics Explorer
Enhanced Insights
Invitation Conversion Dashboard
Market Insights
My Competitors
Reply Data
Search Engagement Reports
Service Reviews Analytics
Topics Reports with Sentiment Analysis
Trustpilot Data Solutions
TrustScore
TrustScore Forecast
Visitor Insights
Automated Feedback Service (AFS)
Automated Monthly Invitations
Review Collection
Brand-boosting Customization
+ 32 more unique features
Only in Zonka Feedback (72)
AI Feedback Intelligence Platform
AI Impact Analysis
Ask AI
Sentiment Analysis
Thematic Analysis
Track Entities & Aspects
Contact & User Journey Tracking
Customer Feedback Analytics
Location & Frontline Analytics
Product Feedback Analytics
Support Feedback Analytics
Case Management
CX Automation & Workflows
Task Management
Collaborative Inbox
Internal Notes
Team Collaboration
Direct Customer Email
Social Media Sharing
Branding & Themes
+ 52 more unique features
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